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Risks and Problems
A healthy approach
Steve Parks
@steveparks @weareconvivio
“Companies have 21st century
internet-enabled business
processes, mid 20th century
management processes, all built
on 19th century management.”
- Gary Hamel
Our Mission Today
• Understand stakeholders and understand the
problems
• Review our agile principles and how they apply to risk
• Develop a ‘simplest thing that might work’ that we can
try in real life next week
Preparedness
0
22.5
45
67.5
90
Risk
Dog Unknown Unknown Tree Unknown Unknown Car Unknown Unknown
Change the
assumption
Risks are rare
Risks are expected
Change the
conversation
This must never
happen again!
This may well
happen again
And lots of new,
unpredictable
stuff may happen
“Any sufficiently advanced
technology is indistinguishable
from magic.”
- Arthur C. Clarke
Normal>>>>>>Magic
Simple >>>>>> Complex
“This is magic so it will always
magically work.”
“This is magic so it is absolutely
terrifying.”
- Any CEO
Normal>>>>>>Magic
Simple >>>>>> Complex
Bike
Car
Plane
Normal>>>>>>Magic
Simple >>>>>> Complex
Counter Service
Call Centre
Digital Service
Aaaaaaaagggghhhh!
Agile Manifesto
• Individuals and interactions over processes and tools
• Working software over comprehensive documentation
• Customer collaboration over contract negotiation
• Responding to change over following a plan
Agile Principles
• Focus on user needs
• Make information visible and usable
• Deliver iteratively
• Keep improving the way you work
• Small experiments to fail cheaply and learn quickly
• Continuously review and plan
Violation of Code of
Conduct
Violation of Code of
Conduct
Violation of Code of
Conduct
Bad Weather
Violation of Code of
Conduct
Bad Weather
Violation of Code of
Conduct
Bad Weather
Key team member
unavailable during
conference
Violation of Code of
Conduct
Bad Weather
Key team member
unavailable during
conference
Violation of Code of
Conduct
Bad Weather
Key team member
unavailable during
conference
Agile Principles
• Focus on user needs
• Make information visible and usable
• Deliver iteratively
• Keep improving the way you work
• Small experiments to fail cheaply and learn quickly
• Continuously review and plan
Value DeliveredWaterfall
0
0.25
0.5
0.75
1
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Value DeliveredAgile
0
0.25
0.5
0.75
1
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Problems
Anti-Fragile
Steve Parks
@steveparks @weareconvivio

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Risks and problems - a healthy approach