Time Warner Cable offers a Dedicated Internet Access (DIA) service for businesses requiring high bandwidth connectivity. The DIA service provides symmetrical upload and download speeds from 5 Mbps to 10 Gbps over a private fiber network. It offers continuous connectivity with redundant network elements and 24/7 monitoring to ensure high availability and reliability. Customers are responsible for their local area network configuration and connecting to the dedicated router provided by Time Warner Cable. The service includes static IP addresses, technical support, and a Service Level Agreement with parameters on network performance.

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Dedicated Internet Access
Technical Specifications
For businesses that demand greater bandwidth than our Broadband and Wideband Internet service, we offer Dedicated Internet Access for continuous,
protected connectivity between your LAN and the Internet.
As an alternative to traditional high-speed data connections, Dedicated Internet Access (DIA) provides symmetrical connectivity for businesses that
need high-bandwidth upload capability. Your DIA service runs on our redundant and private end-to-end fiber network.
Your Dedicated Internet Access (DIA) service is proactively monitored 24/7 to verify uptime and availability. Our industry-leading Service Level
Agreements ensure optimal network performance and availability for your mission-critical operations.
Network
Our Dedicated Internet Access (DIA) is IP over IEEE 802.3-based full
duplex non-circuit switched services. DIA is provisioned on dedicated,
fiber optic facilities from the customer’s premises to the Time Warner
Cable hub site and is terminated at the Ethernet aggregation switch
from 5 Mbps to 10 Gbps. Time Warner Cable Business Class Dedicated
Internet Access service has been architected to have multiple routing
paths over multiple, redundant network elements in the core network.
The fiber access circuit is not susceptible to Electromagnetic Interference
and is a highly reliable infrastructure.
Internet Access Demarcation
The customer is responsible for the LAN infrastructure and configuration,
including the physical connection to the router. Fiber connections to the
Time Warner Cable network are managed by a dedicated router. All
traffic is routed over the Time Warner Cable IP network until the traffic is
required to travel to the public network.
Routing
Routing options are provided through LAN, static routing or Border
Gateway Protocol (BGP). Border gateway protocol (BGP) routing can be
used for dynamic routing of information between different administrative
routing domains without passing explicit topology details.
Static IP Addresses
IP address space included; more available in accordance with ARIN IP
allocation policies
Billing and Technical Support
Time Warner Cable provides assistance in trouble reporting for any
billing, technical or DIA service-related issues.
Network Monitoring
Time Warner Cable Business Class monitors all Internet routes 24/7
by polling the network devices every 5 minutes. Polling data includes
registration failure, port down status and power failure. Real time alarms
are sent directly to the Commercial Network Operations Center. Our
tools provide tests that are performed from various locations and keep
both external and internal components under consistent surveillance.
Site Access
Customer must provide access to their site to Time Warner Cable
Business Class personnel (or approved contractors) for the purposes of
installing or maintaining their services. This includes access to buildings
and point of demarcation (switch/router) for service installation and
maintenance. For maintenance purposes, the CPE should be located in
an area where it can be accessed by Time Warner Cable Business Class
technicians. If the equipment is not accessible, then the customer must
provide access for troubleshooting and/or maintenance purposes.
Service Level Agreement
The Time Warner Cable Business Class Dedicated Internet Access
Service Level Agreement contains parameters which include: network
availability, latency, packet loss and mean time to restore --- key metrics
to discover and help prevent downtime.
Business Class Customer Care Contact
Numbers
East: 1-888-812-2591
Midwest: 1-888-286-3938
PacWest: (CA, CO, ID, WA, AZ): 1-888-881-5303
Texas: 1-877-892-3423
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