Presentation by Nigel Oseland, Workplace Unlimited, to the WorkPlace Trends Conference 2013 in London
For years we have been chasing the Holy Grail of the link between workplace and productivity - it's time to move on. Measures of productivity exist and research shows there is a proven relationship with workplace design and operation. Not having a generic measure of productivity is not a sufficient reason to ignore it in the business case for workplace projects. Workplace design has come of age.
3. Staff:Property Costs – 2005
6.5%
4.8%
Salaries
85.0%
Building Construction
Maintenance, M&E,
Furnishings & Furniture,
Depreciation
BCO (2005) The Impact of Office Design on Business Performance.
4. Staff:Property Costs – 1965
8.0%
6.0%
Salaries
86.0%
Building Construction
Maintenance & Operation
National Bureau of Standards (1965) Study of Federal Office Buildings
11. Confounding Factors
Business Metrics
Relevance to Business
Revenue, profit, shares
HR Metrics
Absenteeism, retain, overtime
Team Targets
Fees, utilisation, sales, clients
Work Tasks
Calls, claims, deadlines, targets
Individual Tasks
Search, maths, errors, speed
Extraneous Factors
12. The Lawyer UK 200 Survey
Top 10
sqft/person
Bottom 10
sqft/person
Mean = 206 sqft/person
Allen & Overy
(1.7M sqft, £1.18Bn)
Minster Law
(70K sqft, £104M)
www.thelawyer.com/good-offices/1014802.article
13. The Lawyer UK 200 Survey
2,500
20,000
2,000
15,000
1,500
10,000
1,000
5,000
500
0
0
Minster Law
Allen & Overy
Revenue – £ per sqft
TCO – £ per person
25,000
15. Retail Metrics – Shopping Centres
500
450
Sales per sq ft
400
350
300
Cool Springs
250
River Gate
200
Hickory Hollow
Governor's Square
150
All Malls
100
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
CBL & Associates Tennessee malls
Year
16. Conclusion
1. Productivity can be measured
2. Workplace design does affect productivity
3. Business case for workplace should include
impact on business performance not just cost
4. Ignoring productivity effects is irresponsible
5. Use business metrics like Revenue per sqft
6. Track performance over time and locations