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Kano	
  analysis	
  and	
  your	
  job	
  



Su	
  Jack	
  	
  2012/12/30
Contents	
  
•      Introducon	
  	
  
•      Kano	
  analysis	
  
•      Your	
  work	
  ?	
  
•      Change	
  your	
  mind	
  
•      Conclusions	
  
	
  
•  Knowledge	
  and	
  acon	
  
•  Understand	
  then	
  arrive	
  
   •  Feng	
  Qingyang	
  	
  and	
  Linghu	
  Chong	
  
•  With	
  your	
  work.	
  
•  Are	
  they	
  correct	
  ?	
  
Your	
  work?
Item	
                     Ac(on	
  	
                                     Your	
  response	
                                         Results	
  
  1	
   Finish	
  work	
  on	
  (me	
  	
                     Delay	
  
                                           Let	
  boss	
  die
  2	
   Update	
  the	
  work	
  condi(ons	
                  No,	
  do	
  not	
  want	
  to	
  do	
  it
          Let	
  boss	
  die
                                                              No	
  maGer	
  do	
  or	
  not,	
  no	
              Boss	
  need	
  to	
  confirm	
  again	
  and	
  
  3	
     Boss	
  give	
  your	
  jobs	
  by	
  mail
                                                              response
                                            again….
  4	
     Ask	
  you	
  do	
  something	
                     Do	
  not	
  like
                                   Why	
  does	
  boss	
  like	
  you	
  ?

  5	
     Morning	
  mee(ng
                                  Report	
  ac(ons	
  that	
  you	
  want.
Why	
  does	
  boss	
  like	
  you	
  ?
  6	
     Update	
  the	
  database
                          It	
  is	
  not	
  important.
                       Let	
  boss	
  die.
          Boss	
  kindly	
  remind	
  you	
  to	
  care	
  
  7	
                                                         It	
  will	
  not	
  happen.
                        Bad	
  cycle.	
  Busy	
  day	
  by	
  day
          about	
  risk	
  of	
  your	
  jobs.
                                                              I	
  am	
  busy,	
  ley	
  boss	
  do	
  
  8	
     Always	
  need	
  boss	
  to	
  help	
  you.
                                                            Who	
  is	
  the	
  leader	
  ?
                                                              something….
  9	
     Always	
  spend	
  boss	
  (me
                     No	
  feeling,	
  it	
  is	
  ok.
                   Who	
  is	
  the	
  leader?
          Always	
  use	
  the	
  same	
  methods	
           Job	
  is	
  busy,	
  no	
  (me	
  to	
  learn	
     Method	
  is	
  the	
  same	
  in	
  every	
  
 10	
  
          that	
  you	
  learned	
  in	
  school.
            more	
  things.
                                     year.



     Think	
  	
  again	
  ?	
  Is	
  Must	
  be	
  done	
  ?	
  
Change	
  your	
  mind,	
  Do	
  it	
  !
VOC,	
  VOB	
  or	
  VO	
  yourself	
  ?
•  Which	
  one	
  	
  is	
  important	
  ?	
  
•  Decide	
  the	
  priority.	
  
   •  How	
  do	
  you	
  know	
  ?	
  

                            VOC	
  (customer)	
  
                                      	
  
                                      	
  	
  
                                     
	
  
                                       	
  
                              VOB	
  (boss)
                                   VOY
Working	
  components
  Manufacture	
  




  Design	
  
                          Working	
  	
  


  Market	
  

  For	
  Who	
  ?	
  
Empathy	
  

 Higher	
  level.	
  
• 
•  Consider	
  in	
  the	
  different	
  posions.	
  
Team	
  
•  Leader	
  and	
  followers	
  
•  Key	
  of	
  success	
  -­‐	
  Execuve	
  Ability	
  
•  Revoluonary	
  feeling	
  	
  
Struggle
Professionalism
•  To	
  be	
  professional	
  	
  
•  Endlessly	
  improve	
  yourself.	
  
Conclusions
•  Change	
  your	
  mind.	
  
•  Pursuance	
  excellence	
  in	
  your	
  life.	
  
Author	
  	
  
•  Su	
  Jack	
  (Facebook	
  蘇紹禹)	
  	
  
•  Email	
  :	
  SuJack@outlook.com	
  
•  This	
  report	
  is	
  used	
  in	
  class.	
  If	
  you	
  want	
  the	
  detail	
  
   paper	
  of	
  this	
  class,	
  please	
  contact	
  with	
  me	
  by	
  mails.	
  
•  Welcome	
  to	
  discuss	
  the	
  report	
  with	
  me.	
  

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Kano analysis and your job

  • 1. Kano  analysis  and  your  job   Su  Jack    2012/12/30
  • 2. Contents   •  Introducon     •  Kano  analysis   •  Your  work  ?   •  Change  your  mind   •  Conclusions    
  • 3. •  Knowledge  and  acon   •  Understand  then  arrive   •  Feng  Qingyang    and  Linghu  Chong  
  • 4. •  With  your  work.   •  Are  they  correct  ?  
  • 5. Your  work? Item   Ac(on     Your  response   Results   1   Finish  work  on  (me     Delay   Let  boss  die 2   Update  the  work  condi(ons   No,  do  not  want  to  do  it Let  boss  die No  maGer  do  or  not,  no   Boss  need  to  confirm  again  and   3   Boss  give  your  jobs  by  mail response again…. 4   Ask  you  do  something   Do  not  like Why  does  boss  like  you  ? 5   Morning  mee(ng Report  ac(ons  that  you  want. Why  does  boss  like  you  ? 6   Update  the  database It  is  not  important. Let  boss  die. Boss  kindly  remind  you  to  care   7   It  will  not  happen. Bad  cycle.  Busy  day  by  day about  risk  of  your  jobs. I  am  busy,  ley  boss  do   8   Always  need  boss  to  help  you. Who  is  the  leader  ? something…. 9   Always  spend  boss  (me No  feeling,  it  is  ok. Who  is  the  leader? Always  use  the  same  methods   Job  is  busy,  no  (me  to  learn   Method  is  the  same  in  every   10   that  you  learned  in  school. more  things. year. Think    again  ?  Is  Must  be  done  ?  
  • 6. Change  your  mind,  Do  it  !
  • 7. VOC,  VOB  or  VO  yourself  ? •  Which  one    is  important  ?   •  Decide  the  priority.   •  How  do  you  know  ?   VOC  (customer)             VOB  (boss) VOY
  • 8. Working  components Manufacture   Design   Working     Market   For  Who  ?  
  • 9. Empathy   Higher  level.   •  •  Consider  in  the  different  posions.  
  • 10. Team   •  Leader  and  followers   •  Key  of  success  -­‐  Execuve  Ability   •  Revoluonary  feeling    
  • 12. Professionalism •  To  be  professional     •  Endlessly  improve  yourself.  
  • 13. Conclusions •  Change  your  mind.   •  Pursuance  excellence  in  your  life.  
  • 14. Author     •  Su  Jack  (Facebook  蘇紹禹)     •  Email  :  SuJack@outlook.com   •  This  report  is  used  in  class.  If  you  want  the  detail   paper  of  this  class,  please  contact  with  me  by  mails.   •  Welcome  to  discuss  the  report  with  me.