Can AI compete with a smile? nicola strong srai presentation 14 september 2016
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Can AI compete with a smile? cognitive computing, Social robotics, machine learning , Robopsychology, AI, Avatars, Asimov’s-3-Laws-of-Robotics, Deep learning, GUI, Roboethics, Nao, Robothespian, Siri, Natural Language Understanding (NLU), Embodied Intelligence, virtual Machine, vision assistants, ISO13482:2014, Intelligence as a service, chatbots, extroverted, Cobotics, Pepper, Robonaut, Cobots, Roboethics, Uncanny Valley, Social robotics, M introverted, Robotic process, outsourcing, Softbots, dronoethics, Natural language, processing, GenuinePeoplePersonalities(GPP), Techno-ethics, Cortana, Internet of eyes,Trust, Interactive Voice Response (IVR), system, K9, Google, Patent, Emotion, reading technology, J.A.R.V.I.S., Internet of things
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Can AI compete with a smile? nicola strong srai presentation 14 september 2016
- 1. Can AI compete with a smile? Nicola Strong nicola@strong-enterprises.com on being human in digital spaces STRONG ENTERPRISES @nicolastrong #ITbehave @roboticsandai #socialroboticsai
- 3. cognitive computing Social robotics MACHINE LEARNING Robopsychology AI Avatars Asimov’s-3-Laws-of-Robotics DEEP LEARNING GUI Roboethics Nao Robothespian Siri Natural Language Understanding (NLU) EMBODIED INTELLIGENCE virtual MACHINE VISION assistants ISO13482:2014 INTELLIGENCE AS A SERVICE chatbots extroverted Cobotics Pepper Robonaut COBOTS Roboethics Uncanny Valley SOCIAL ROBOTICS M introverted ROBOTIC PROCESS OUTSOURCING Softbots dronoethics NATURAL LANGUAGE PROCESSING GenuinePeoplePersonalities(GPP) Techno-ethics Cortana INTERNET OF EYES Trust Interactive Voice Response (IVR) system K9 Google Patent EMOTION READING TECHNOLOGY J.A.R.V.I.S. INTERNET OF THINGS
- 5. Will AI compete with a smile? • AI and robot’s in action • Trust and collaboration • AI and robotic personalities • Future: Will AI smile back?
- 7. Pepper, a robot of SoftBank Robotics
- 8. Hitachi’s EMIEW3 and robotics IT platform for customer services With permission from Hitachi
- 9. Hospitality The University of Tokyo's associate professor Yoshiyuki Kawazoe’s robot hotel
- 10. Why is a smile so important? It builds trust a firm belief in the reliability, truth, or ability of someone or something
- 11. “Ginny!" said Mr.Weasley, flabbergasted. "Haven't I taught you anything?What have I always told you? Never trust anything that can think for itself if you can't see where it keeps its brain?” J.K. Rowling, Harry Potter and the Chamber of Secrets
- 12. Humans reading an AI assistant or robot’s behaviour • Visual (Uncanny Valley) • Movement • Comprehension (how they sense us) • Intelligence and common sense • Security and safety • Functionality and level of autonomy • Personality ?
- 13. Uncanny Valley
- 14. “Robots and AI should reflect what they do rather than trying to look like humans.” Rodney Brooks, Rethink Robotics http://www.bbc.co.uk/news/business-34810552 http://www.active-robots.com/baxter-research-robot
- 15. BERT2 (Bristol University) BERT2 robot has emotive eyes, eyebrows and lips. The study found that, even though the BERT2 was less effective, people preferred the communicative, emotive bot. https://www.youtube.com/watch?v=VoF43XWAGzo
- 16. Robots and AI reading human’s behaviour • Human behaviour tracking • Expression • Body language • Behaviours systems • Task-based interactions • Gaze • Machine ethics • Personality Source: Heather Knight: Are robots the new vampires
- 18. SEMAINE EU Project Developing an “angry avatar” called Spike and his responses to spoken statements https://www.youtube.com/watch?v=6KZc6e_EuCg
- 19. “Behind Apple’s Siri, Amazon’s Alexa and Microsoft’s Cortana are not just software engineers. Increasingly, there are poets, comedians, fiction writers, and other artistic types charged with engineering the personalities for a fast-growing crop of artificial intelligence tools.” https://www.washingtonpost.com/news/the-switch/wp/2016/04/07/why-poets-are-flocking-to-silicon-valley/ The next hot job in Silicon Valley is for poets By Elizabeth Dwoskin, April 7 2016
- 20. Machine ethics • South Korea Ethics Charter 2012 • Japan – Ten Principles of Robot Law • EU – ISO 13482:2014 • Asimov’s rule of three
- 22. ‟It’s no doubt because Robin has his own personality and is sometimes impertinent and sarcastic that he appeals to many users,” Dr Ilya Eckstein Co-founder at Robin Labs AI Virtual Assistant Personalities “Cubic.ai pays attention to you, and can even learn your preferences and your sense of humor.” http://cubic.ai/
- 23. What traits or behaviours would you like to see in your robot or virtual assistant? #ITbehave @roboticsandai #socialroboticsai
- 24. What traits of a perfect virtual assistant make you smile? Accessible Adaptable Alert Amiable Amusing Anticipative Articulate Business-like Busy Calm Caring Casual Charismatic Cheerful Compassionate Confident Considerate Constant Cooperative Courteous Creative Curious Cute Daring Decisive Dedicated Determined Discreet Dominating Eloquent Empathetic Enthusiastic Experimental Faithful Farsighted Flexible Focused Formal Freethinking Friendly Fun-loving Generous Gentle Genuine Good-natured Gracious Hardworking Helpful Honest Humorous Hurried Imaginative Impassive Impressive Incisive Incorruptible Independent Individualistic Innovative Insightful Intelligent Intuitive Kind Knowledge Liberal Logical Loyal Lyrical Magnanimous Many-sided Methodical Meticulous Moderate Modest Moralistic Multi-levelled Neutral Obedient Objective Observant Open Optimistic Organized Painstaking Passionate Patient Perceptive Personable Persuasive Playful Practical Precise Protective Purposeful Questioning Rational Relaxed Reliable Resourceful Respectful Responsible Responsive Sane Sceptical Scholarly Secure Self-reliant Self-sufficient Sensitive Serious Sharing Skillful Sociable Spontaneous Stable Steadfast Suave Subjective Surprising Systematic Thorough Tidy Unsentimental Whimsical Wise Witty
- 25. “A quick straw poll of the WIRED.co.uk team suggests the existing robot personalities we'd like to have a beer with include Marvin, the Paranoid Android; R2D2 ("cute"); Wall-E ("he'd be uplifting"); George the first humanoid robot; Robbie the Robot (for "retro charm"); and Optimus Prime. We'd steer clear of evil Megatron and amoral Ava from Ex-Machina. We're also not so keen on C-3P0 ("too much of a nag").” http://www.wired.co.uk/news/archive/2015-04/01/google-robot-personalities
- 27. In Japan, robots do smile back Karakuri puppets Have been part of Japanese culture since the 18th century http://www.britishmuseum.org/
- 29. Permission given by Geminoid HI-4 was developed by Osaka University Professor Hiroshi Ishiguro has built his geminoid HI-4 to study what it is to be human “In the not-too-distant future, Genius Machines will walk among us. They will be smart, kind, and wise. Together, man and machine will create a better future for the world”. Permission given by Hanson Robotics
- 31. Will AI compete with a smile? • AI and robots are learning ALL the time • Trust not just through a smile • AI and robotic personalities work • AI and robots will smile. ……….But will we smile back?
- 32. Thank you Nicola Strong nicola@strong-enterprises.com @nicolastrong on being human in digital spaces STRONG ENTERPRISES #ITbehave @roboticsandai #socialroboticsai
Notes de l'éditeur
- Link deom one person to another.
- There is so much going on
- When users ask Siri, Apple’s digital assistant, what she likes to drink, she is quick with an answer. "I have a thirst for knowledge," she responds. Her counterpart at Microsoft, Cortana, opts for a very, very dry martini. But M, the digital assistant Facebook is testing, deflects the question. "I don't have an opinion about that. What's your favorite drink?“ http://www.reuters.com/article/us-usa-technology-digitalassistants-insi-idUSKBN0TD0BD20151124 Salesforce is investing: AI platform Einstein will not just consume and manage information like traditional CRM software suites. It will learn from the data. Ultimately it will understand what customers want before even they know. That would be a game-changer in the CRM industry. http://www.forbes.com/sites/jonmarkman/2016/09/13/ai-is-the-future-of-salesforce/#3b5a8ec2159a Watson is IBM’s artificial intelligence (or cognitive computing) platform that “uses natural language processing or watching and machine learning to reveal insights from large amounts of unstructured data”. Unstructured data includes news articles, research reports, social media posts, most of the internet and other data sources. That’s why IBM quote that 80% of all data today is ‘unstructured’. Watson can read 40 million documents in 15 seconds. Google’s NOW (card system)
- In 2007 the version 2 robot was able to demonstrate some amazing capabilities, including autonomous mobility at a brisk human walking pace, isolating the human voice from all the background noise, accessing the internet to identify objects, and using indoor network cameras as “eyes” to find objects. More recently, artificial intelligence technology was used for functions requiring advanced intelligent processing for tasks such as dialogue, with the appropriate answers to questions asked in different forms, and a predictive function that helps the robot avoid colliding with moving objects that may suddenly appear. 2016 version 3 1. How does EMIEW3 know when to approach somebody? (What signs/signals is it looking for?) -> Using the sensors as well as 14 cameras inside the head. 2. What personality does EMIEW3 have? -> EMEIEW doesn't have the personality at this moment. Just FYI, we developed it based on the image of 5-year old boy. Kind Regards, Yuki,
- http://www.trendhunter.com/trends/henn-na-hotel The University of Tokyo's associate professor Yoshiyuki Kawazoe’s robot hotel Last year, the Henn na Hotel, in Sasebo, Japan made headlines as the first of its kind as a hotel that's run completely by artificial robots. As of 2017, the "Strange Hotel," as it it named in Japanese, will be expanding with a new location in the Tokyo Disney Resort. On a real note Hilton Hotels have teamed up with Watson… http://www.theverge.com/2016/3/9/11180418/hilton-ibm-connie-robot-watson-hotel-concierge
- It is a universal message Erikson’s (1959) theory of psychosocial development – Trust is the first of eight distinct stages (0 – 1.5 years) In fact, 51% of people say that a conversational interface would make it easier to get things done when engaging with a company—no matter whether they use an IVR, Web site or mobile app.6 http://www.nuance.com/ucmprod/groups/enterprise/@web-enus/documents/resourcelibrary/nc_040335.pdf
- how much we are convinced v How far they have got? Professor Hiroshi Ishiguro Lab ATR Build an android in his study on what it is to be human. Robot autonomous movement responds to environment http://uk.reuters.com/video/2016/08/16/humanoid-robot-controls-its-movements?videoId=369581327 AI - a computer program called Eugene Goostman, which simulates a 13-year-old Ukrainian boy, is said to have passed the Turing test at an event organised by the University of Reading. http://www.bbc.co.uk/news/technology-27762088 Bullying https://www.youtube.com/watch?v=rVlhMGQgDkY
- Insert the comedy version: https://www.wired.com/2011/11/pl_uncanny_valley/
- BAXTER monitors movement and has some basic “common sense” The most significant change is going to be where humans and computers cooperate with each other. http://www.packagingdigest.com/robotics/what-are-collaborative-robots-and-why-should-you-care1505 BAXTER – Cobotics Heather Knight agrees with Rodney in her paper written in 2014 “How humans respond to robots”. Expression and Likeness: Dr David Hanson, Hanson Robots https://www.youtube.com/watch?v=W0_DPi0PmF0 Http://www.active-robots.com/baxter-research-robot £25K Savioke https://www.fastcodesign.com/3057075/how-savioke-labs-built-a-robot-personality-in-5-days – Hotel delivery service with simple “personalised” behaviours. They have a robot whisperer
- https://www.youtube.com/watch?v=VoF43XWAGzo http://www.trendhunter.com/trends/bert2-robot http://www.bristol.ac.uk/news/2016/august/bert2.html
- http://www.slideshare.net/humanityplus/knight-4671470 Heather Knight first coined these in 200? Talking to Heather last week she tells me that she still thinks they are a good baseline .
- Director for Medical Virtual Reality Institute for Creative Technologies Research Professor USC Davis School of Gerontology and USC Keck School of Medicine Department of Psychiatry & Behavioral Sciences Psychologist Skip Rizzo http://www.mnn.com/green-tech/computers/stories/virtual-therapists-are-better-at-getting-people-to-open-up GAZE SEMAINE project https://www.youtube.com/watch?v=zruOPSSWVXw
- SEMAINE project - miserable - https://www.youtube.com/watch?v=zruOPSSWVXw The Semaine project is an EU-FP7 1st call STREP project and aims to build a SAL, a Sensitive Artificial Listener, a multimodal dialogue system which can:interact with humans with a virtual character sustain an interaction with a user for some time react appropriately to the user's non-verbal behaviour In the end, this SAL-system will be released to a large extent as an open source research tool to the community.
- !But just because your AI assistant has a carefully curated personality doesn’t mean it’s going to be useful. Making AI conversational interfaces is still very, very hard (though Baidu seems to be doing pretty well with it in China), as it can misunderstand what you’re requesting, or may only be able to help in specific situations.” Article goes on to say…. what about the fact that there are more female virtual assistants than male???
- https://akikok012um1.wordpress.com/european-union%E2%80%99s-convention-on-roboethics-2025/ https://akikok012um1.wordpress.com/south-korean-robot-ethics-charter-2012/ EU - Prof Alan Winfield
- When users ask Siri, Apple’s digital assistant, what she likes to drink, she is quick with an answer. "I have a thirst for knowledge," she responds. Her counterpart at Microsoft, Cortana, opts for a very, very dry martini. But M, the digital assistant Facebook is testing, deflects the question. "I don't have an opinion about that. What's your favorite drink?“ http://www.reuters.com/article/us-usa-technology-digitalassistants-insi-idUSKBN0TD0BD20151124 “It is a program that writes its own program, which is the only way you can scale thousands of services working together that know nothing about one another,” Dag Kittlaus, co-founder and CEO of VIV Salesforce is investing: AI platform Einstein will not just consume and manage information like traditional CRM software suites. It will learn from the data. Ultimately it will understand what customers want before even they know. That would be a game-changer in the CRM industry. http://www.forbes.com/sites/jonmarkman/2016/09/13/ai-is-the-future-of-salesforce/#3b5a8ec2159a Watson is IBM’s artificial intelligence (or cognitive computing) platform that “uses natural language processing or watching and machine learning to reveal insights from large amounts of unstructured data”. Unstructured data includes news articles, research reports, social media posts, most of the internet and other data sources. That’s why IBM quote that 80% of all data today is ‘unstructured’. Watson can read 40 million documents in 15 seconds. Google’s NOW (card system)
- HER film about a man who falls in love with his operating system Cubic.ai – Butler more information on this link https://www.indiegogo.com/projects/cubic-your-personal-ai-with-personality--2#/ Robin - Classification by Intent Genome’ chart, with one axis going from ‘chatty’ to ‘restrained’, and the other from ‘communication-driven’ to ‘task-driven’. http://www.atelier.net/en/trends/articles/robin-virtual-assistant-bonds-its-user_440116 ECHO – Amazon was profiled on the BBC news yesterday AMAZON’s ECHO – intelligent answers - 14 September 2016 - http://www.bbc.co.uk/news/video_and_audio/headlines/37356534 These are open systems that interact with several platforms (multi channel) in addition to measuring and monitoring your voice, phrases and references.
- Review of what humans need in an artificial intelligent virtual personality https://www.eviebot.com/en/ Is a chatbot avatar online However if Ai Personalities are collecting data on your behaviours the AI personality will be a reflection of you. And before you ask Siri. ….
- Dystopian film, Ex-Machina (2015) appealed and dances with our fears rather than our hopes
- In Japan mechanical images of the human form have been part of Japanese culture between the 17 - 19th century. Karakuri puppets performed specific gestures as a form of entertainment. The word Karakuri means “mechanisms” or “trick” that evokes a sense of awe through the concealment of its inner workings
- Also reported on the BBC website: http://www.bbc.co.uk/news/blogs-news-from-elsewhere-36547139
- POINT to be made on the importance of a SMILE Professor Hiroshi Ishiguro Lab ATR Build an android in his study on what it is to be human. He needs to smile more The idea of robots having a soul. Presence – Geminoid delivers talks. https://www.youtube.com/watch?v=uD1CdjlrTBM https://www.youtube.com/watch?v=9rpVtVWRzH4 Permission given by Geminoid HI-4 was developed by Osaka University Marcus Du Sautoy Embodied Intelligence Learning though AI using a robot based on a human body https://www.youtube.com/watch?v=uoXAPSdXiZg Says that is possible though is will not what we know to be consciousness. What is clear to Dr Du Sautoy is it will not be possible without a “body” http://www.ted.com/talks/john_searle_our_shared_condition_consciousness#t-84131 look at consciousness