1. Sulakshana PRAMODKUMAR
Phone : 0557720521, 0551076411
Email : vsuls85@hotmail.com
Address : Discovery Gardens, Dubai.
Skype : vsuls85
UAE Experience : Feb 2016 – till date
INDIA Experience : 5.8 years
VISA : Husband Visa
Professional Overview:-
 Working as an IT Analyst and Admin in Royal Truck Transport llc. Al Qusais (Feb 2016-
till date).
 Result - driven professional with 6+ years of Indian experience in IT Administration,
Support and Management.
 I have worked as an Escalation Engineer and Team Leader with team members of 100
+to ensure service delivery to end users.
 I also incorporate the ability to provide delivery in flexible and adaptable work schedules.
 A soft skill trainer whose sessions includes on personality development, corporate
leadership, skill enhancement etc.
I would like to seek a full-time opportunity with your esteemed organization where I can be a
part of becoming an excellent contributor keeping in mind with the updated market scenario
and also build long-term relationships with clients, vendors and end users.
Certifications Overview:-
 I’m Certified in ITIL V3(Foundation)
Technical Expertise based on work experience:-
 Windows 2008 / 2012 R2 and yet to be certified.
 Microsoft Active Directory 2008 / 2012
 Microsoft Exchange Server 2010 / 2013
 SCCM Client Management (Packaging and Installation)
 Mobile Management Server ( IPhone and Blackberry)
 Citrix Installation
 Lync Server Installation 2010
 Windows Desktop Migration and Implementation
 ERP implementation and Inventory Management
 Hardware Management.
 Front-end Share point Application
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2. Hands-on Experience with:-
 Worked on remedy tools like BMC ITSM, Talisma and Service Now.
 Involved in Data Entry and on- call Support operations.
 Change Management implementation in IT Operations.
 Business Development Process model implications.
 IT Operations and incident management.
 Team Management.
 Training, learning and development.
 Worked on applications related to Manufacturing Industry, Oil/Gas, Petroleum,
Infrastructure, Support, Engineering and Administration.
Education:-
Bachelor of Technology in Information Technology
Anna University, Chennai, INDIA. Graduated: 2007
Detailed Professional Experience:-
Overall Responsibilities Handled:-
• Worked on Remedy and monitoring Tools.
• Actively Supported in transition of Active Directory from 2003 to 2008 R2
• Implementation of Exchange Server from 2003 to 2010 SP2
• Implementation of Microsoft Lync Server 2010 in Virtualization Environment.
• Desktop Migration and Fresh Application Installation through SCCM
• ERP Implementation and Inventory Management ERP creation. Implemented the process of
inventory management. It’s a change management initiative to improve and streamline the
process.
• Creating and deploying forms using info paths
• Installation of windows patch , windows update and .bat file for running the script
• Network printer configuration and installation on desktops.
• Installation, configuration & maintenance Windows client operating system.
• Maintain and Troubleshoot LAN/WAN Network in different departments.
2
Year Concern Client Position
FEB ’16 – TILL DATE Royal Truck Transport
LLC.
Royal Truck Transport
LLC., Dubai
IT Analyst and Admin
DEC’12-AUG 14 Actuant India Pvt.Ltd. Enerpac, Hydratight
and Global Enterprise
BU, INDIA
IT Analyst
FEB’11-DEC’12 Accenture Services Pvt.
Ltd.
Starwood Hotels and
Resort, Verizon, INDIA
Level G S/W Engineer
AUG’10 – FEB’11 Cognizant Technology
Solutions
AT & T, BT, INDIA Customer Support
Analyst
FEB ’08 – AUG’09 Sutherland Global
Services
Microsoft, INDIA Technical Support

3. • Configuration and administrating Proxy server for Internet
• Configuration and Deployment of Antivirus application
• Configuring and trouble shooting of Outlook.
• Configuring and Maintaining regular Backups and restores of the data.
• Hardware Troubleshooting, Hardware Installations and Up gradations.
• Setup of temporary IDs and resetting passwords in Active Directory.
• Technical Documentation for all implementations
• Technical transition for all In- house Engineers
• Ensured support through voice, chat and email to end users.
• Ensured to set up SLA’s based on priority incidents.
• Ensured RDP, desktop control and on desk support whenever required.
• Ensured to take ownership on the incidents and made sure that the end user is convinced
with the support.
• Maintained vendor files, contract agreements and database.
• Performed follow-ups and reviews
• Performed general administrative duties.
Achievements:-
 Contributed in creating change management in the same organization and successfully
implemented for global sites.
 Contributed to internal process improvement by updating company database of all IT
assets and ERP applications.
 Based on exceptional performance, selected to perform internal training in CCNP.
 Awarded with the best contributor as a Trainer in World Record Training Program held in
Pondicherry in the event to train 1 million youth in 1 day.
 Awarded as the best participant in an International conference at Ganesh School of
Business Management, India.
 Nominated for the Best Presentation on Stress Management at Ganesh School of
Business Management, India
 Achieved publication on Stress Management – A Rising Concern with ISSN number in
the Journal of Management and Science. Ref: Printed ISSN no. is 2249-1260, online
ISSN no. is 2250-1819.
Personnel Information
Father’s Name : Late Mr. R Sudarsanan Nair
Husband’s Name : Mr. Pramod Kumar Gopinathan Nair
Marital Status : Married
Passport Number : M3578541
Emirates ID number : 784-1985-3169594-2
Validity : 2024
Sex : Female
Nationality : Indian
Languages Known : English, Hindi, Malayalam, Tamil and Sanskrit.
Dated: 26.12.2016 (SULAKSHANA.S)
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