⦁ Over 15 years of experience in Operations Management, Inside/Outside Sales and Customer Support. ⦁ Strongly advocates Customer Focus as a means of achieving objectives. ⦁ Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. ⦁ Acting as an escalation gate to resolve critical issues of the team members. ⦁ Ability to adapt well and perform in new competitive environment with flexibility towards shifts in working and excelling under high pressure and diverse situation. ⦁ Adept at effectively dealing with customers and associates to meet their satisfaction utilizing customer centric approach combining relationship building and customer retention abilities. ⦁ Hard working, Self motivated and diligent team player possessing highly evolved and demonstrable communication, interpersonal and leadership skills.

1. Sunil Nair
2/219 Mahoneys Road Forest Hill Victoria Melbourne
Email: oopsnair1974@gmail.com
Mob: +61 438019273
A seasoned B2B & B2C Marketing professional offering 15 years expertise seeking a Senior
Management position in B2B & B2C environments in functions like:
SALES / INTERNATIONAL SALES/TELESALES/OPERATIONS
Profile at a Glance:
⦁ Over 15 years of experience in Operations Management, Inside/Outside Sales and Customer Support.
⦁ Strongly advocates Customer Focus as a means of achieving objectives.
⦁ Proven skills in managing teams to work in sync with the corporate set parameters & motivating them
for achieving business and individual goals.
⦁ Acting as an escalation gate to resolve critical issues of the team members.
⦁ Ability to adapt well and perform in new competitive environment with flexibility towards shifts in
working and excelling under high pressure and diverse situation.
⦁ Adept at effectively dealing with customers and associates to meet their satisfaction utilizing customer
centric approach combining relationship building and customer retention abilities.
⦁ Hard working, Self motivated and diligent team player possessing highly evolved and demonstrable
communication, interpersonal and leadership skills.
Core Skills
⦁ Critical business analysis
⦁ Multi-tasking ability
⦁ Strategy planning / implementation
⦁ Mentoring / motivating skills
⦁ Cold Calling / Negotiation skills

2. Professional Experience
Authorgen Technologies Pvt Ltd
(SaaS Products)
July 2015 - March 2016
Authorgen Technologies is an online learning management system build on SaaS platform
under the brand 'Wiziq' .
WizIQ is a web-based platform for anyone and everyone who wants to teach and learn live,
online. Teachers and students use WizIQ for its state-of-the-art virtual classroom, to create and
share online educational content and tests, and to connect with persons having similar subject
interests.
Job Profile: Regional Sales Manager - Inside Sales (Domestic & International)
Job Description:
The role requires to effectively managing large scale teams within business to business and
business to consumer environment. As a Regional Sales Manager the role provides behavioral
coaching, guidance, and mentorship to supervisors; driving achievement of performance goals.
This role is responsible for efficient management and execution of daily operations and ensures
that teams ramp up to provide the perfect sales interaction in person/WebEx. This job reports to
the VP Sales.

3. Key responsibilities:
⦁ Handling Inside sales Enterprise Business (Account Acquisition & Retention), Consumer
Business & E- Commerce, experienced in managing partnerships and developing partner to drive
sales opportunities.
⦁ India, Europe, Middle East Sales Penetration and Market Share
.
⦁ Develop new methods to add value to partnerships and increase WizIQ's footprint and
competitive advantage in the marketplace.
⦁ Organizing extensive search on the client's requirement by providing expertise and
demonstrating to clients/prospects our understanding of their business and clients and
showcasing Return on Investment by Cold calling, account mapping, call escalations,
negotiations, demos/presentations and closers.
⦁ Good knowledge on hosting meetings/webinars on WebEx/GoToMeeting/Join.me.
⦁ Create plans to address significant changes impacting sales volume and value, etc. and
accountable to drive implementation of proposed solutions through Team supervisors to deliver
results.
⦁ Active participation in the annual performance review cycle.
⦁ Product Launch, Product Enhancement, Product Customization.
⦁ Attrition Management.

4. Wisdom IT Services Pvt. LTD.
(Online Job Portal)
February 2012 – February 2015.
Wisdom Jobs is a unique 4th generation job portal contributing to the concept of more
knowledge, more jobs. Lead a team of 100+ Telesales personals in domestic and International
markets.
Job Profile: Sales Head Inside Sales (Domestic & International)
Job Description:
The role requires to manage Corporate and Consumer business.This role is responsible for daily
operations and team performance.This job reports to the CEO.
Key responsibilities:
⦁ Handling Inside sales Enterprise Business (Acquiring, Retention, Win back), Consumer
Business & E- Commerce.
⦁ India, Europe,North America, Gulf Sales Penetration and Market Share.
⦁ Manage performance of 5 front line supervisors and RSM through effective 1:1 meetings,
coaching, and mentorship.Generating new leads through web search, social networking on
Internet .
⦁ Implement performance goals, consistently monitoring and evaluating against pre-set goals
and implementing action plans to resolve performance barriers as needed.
⦁ Regularly review and analysis key metrics across the site to identify root causes and formulate
solutions to improve performance.
⦁ Create plans to address significant changes impacting sales volume and value, etc. and
accountable to drive implementation of proposed solutions through Team supervisors to deliver
results.
⦁ Ensure teams have a clear understanding of the performance bar.
⦁ Active participation in the annual performance review cycle.
⦁ Attrition Management.

5. Monster.com India Private Limited
(Online Job Portal)
January 2007 – January 2012.
One of the leading online job portals in the world with 27 sites across the world. It is a Multi
billion-dollar company providing high-speed, high quality services to the employers and the
jobseekers.
Job Profile: Tele-Sales manager Inside sales (USTS/ India TS)
⦁ Enterprise Business (Acquiring, Retention, Win back), Consumer Business & E- Commerce in
North America markets.
⦁ Handling a team of 20 reps in a B2B & B2C environment. Two team leads reporting into me.
⦁ Involved in Performance Appraisal of the team members.
⦁ Implementing business plans to enhance operations, cold calling, account mapping, customer
service, product enhancement in coordination with plans of the organization & the industry
trends.
⦁ Maximizing Customer Satisfaction by devising recruitment strategy & Post sales support and
providing training on Monster products to end-users.
⦁ Leading training & monitoring the performance of team members to ensure efficiency in sales
operations and meeting of individual & group targets.
⦁ Conducting meetings for setting up sales objectives and designing or streamlining processes to
ensure smooth functioning of sales operations
⦁ Identify and share best practices among team members.

6. SPG MEDIA PRIVATE LIMITED
(Media Business)
Aug 2006 - Jan 2007
It is an international business-to-business media company providing world-class controlled
circulation magazines, Internet reference portals and business conferences and summits.
The group is UK-based with offices in London, Nottingham and Hyderabad in India. The
business is quoted on the London Stock Exchange (AIM)
Job Profile: Assistant Product Manager International - Inside Sales
⦁ Responsible for overall performance of the Automotive Magazines and Internet reference
portals from India. We pitch for the Asia Pacific, Europe and America countries.
⦁ Handling a team of eight sales office and two Sr. sales executives. Cold calling prospective
clients.
⦁ To research and build knowledge of specific industry, mapping accounts, prospect and
product/services relating to section and publication. (Informed Market Intelligence. IMI).
⦁ To develop self by attending all training session, putting the learning points into practice.

7. ROOTS MULTICLEAN LIMITED
Capital Eqpt Sales
April 2002 – July 2006
Leading Manufacturer of Industrial Cleaning Equipment's. It's a Joint Venture with WORLD
LEADER HAKO WERKE GMBH -Germany. The Parent Company ROOTS -HORNS is
famous all over the world. The company has diversified itself and started the Industrial cleaning
equipment Business In India since 1993.
Job Profile: Branch Manager - Outside Sales
 Responsible for Overall performance of the Hyderabad branch in Andhra Pradesh
with Coimbatore as head office and Complying to all the Quality targets set by the
Company to achieve Sales, Collection and Customer Satisfaction.
 Feet on the street approach Handling Key Customer Accounts and Projects.
 Leading a team of Six Sales Executives, Eight Service Engineers and back office staff
along with three dealers.
 Facilitating meetings with the team to analyze performance and developing strategies to
achieve targets, and to improve by maximizing overall efficiency.
 Participated in tenders for turnkey projects in Defense & Govt. establishments.

8. PACKAGING MACHINES OF INDIA
Capital Goods
August 1998 – April 2002
PMI is a leading Automatic Form Fill Sealing Machine manufacturing concern with branches all
over India.
Job Profile: Territory Manager- Outside Sales
Joined the company as SR. Marketing Executive and was promoted to Territory Manager in a
short span of less than 6 months Handling Territory of Karnataka and Hyderabad.
Was instrumental in developing the branch at Bangalore through feet on the street approach.
Scrutinizing and monitoring projects for the stabilization of the market in Bangalore.
Achieved Sales and Collection Targets throughout the Financial Year 1999- 2001 and was
named the Best Branch manager during that period.

9. VAM ORGANICS LTD
June 1995 – August 1998
VAM ORGANICS is a 200 crore company Manufacturing Adhesives with the Brand Name
VAMICOL. It is an ISO 9001 Company with branches all over India.
Started working as Commercial Assistant and then was promoted as Commercial Executive
JOB PROFILE:
Coordinating with Sales teams and Customers.
Share best practices: Created several useful documents for the company and shared them
with all the team members.
Initiative and stretch: Took the initiative to stretch and learn cross operations thoroughly.
Awards & Achievements
⦁ Received Awards at Monster.com for being the best Sales Manager during 2008, 2009.2010.
⦁ Awarded 1000 Monster Shares as part of R&R.
⦁ Member of Organizing Committee for Sports Meets and other Cultural Activities in the
College.
Educational Qualification
⦁ MBA (Pursuing), Symbiosis University,
⦁ M.Com, Osmania University
⦁ PGDCA from , Hyderabad.
Personal Particulars:
Date of Birth: 07th October 1970
Languages Known: English & Indian Languages
Hobbies: Listening to Music, Traveling and Cricket