1. EMOTIONAL INTELLIGENCE

2. Two minds…
 Head or heart
 Rational mind &
Emotional mind
 Emotions -
Impulsive
 Rational – Logic
IQ Vs EQ
Emotional
intelligence?

3. History
Salovey and Mayer coined the term
emotional intelligence in 1990, as
“a form of social intelligence that involves
the ability to monitor one’s own and
others’ feelings and emotions, to
discriminate among them, and to use this
information to guide one’s thinking and
action”

4. History ..
 In the early 1990’s Daniel Goleman argued
that IQ alone was not an accurate predictor of
success.
 Goleman has tried to represent this idea by
making a distinction between emotional
intelligence and emotional competence.
 The emotional competencies are linked to
and based on emotional intelligence.

5. Emotional Competence:
 Emotional Intelligence (EI) describes the
ability, capacity, skill to identify, assess, and
manage the emotions of one’s self, of others,
and of groups.
 Emotional competence refers to the
personal and social skills that lead to superior
performance in the world of work, e.g. the
ability to recognize accurately what another
person is feeling enables one to develop a
specific competency such as Influence.

6. Plutchik’s wheel of emotions:
 According to Robert Plutchik, humans and
animals experience eight basic categories of
emotions that motivate adaptive
behaviour : fear, surprise, sadness,
disgust, anger, anticipation, joy, and
acceptance.
 These are arranged in order in a circle,
with adjacent emotions (e.g. fear and
surprise) being functionally alike and
opposing emotions (e.g. fear and anger)
being functionally opposite.

8. MODEL’S OF EI:
1.Ability based EI Model
Salovey and Mayer's conception of EI ;This
model defines emotional intelligence as
involving the abilities to:
 PERCEIVING EMOTION
 USING EMOTIONS TO FACILITATE
THOUGHT
 UNDERSTANDING EMOTIONS
 MANAGING EMOTIONS

9. 2.The trait EI model
 Petrides and colleagues proposed a
conceptual distinction between the ability
based model and a trait based model of EI.
 Trait EI refers to an individual's self-
perceptions of their emotional abilities.
 This definition of EI encompasses behavioral
dispositions and self perceived abilities and is
measured by self report, as opposed to the
ability based model which refers to actual
abilities.

10. 3.Mixed model-Goleman’s model:
 Goleman focuses on EI as a wide
array of competencies and skills that
drive leadership performance.
 Self-awareness
 Self-management
 Social awareness
 Relationship management

11. Self-Awareness Social Awareness
- Emotional self- - Empathy and perceiving
awareness others
Recognition - Knowledge of - Service orientation
strengths & - Organizational
weaknesses awareness
- Self-confidence
Self-Management Relationship Management
- Self-control -Helping others
(emotional control) -- Skill in influencing
- Trustworthiness -- Communication
and honesty - Conflict management
Regulation - Conscientiousness - Leading effectively
- Adaptability - Change catalyst
- Achievement drive - Building bonds
- Initiative - Team work and
collaboration

12. High EI:

13. In a nut shell, EI is all about-
 Abilities to accurately perceive
emotions
 Capacity to reason about emotions to
understand emotions and emotional
knowledge
 Reflectively regulate emotions so as to
promote emotional and intellectual
growth

14. THANK YOU