1. SUSAN PETERSON
2309-500 DUPLEX AVENUE
TORONTO, ON M4R 1V6
Home Phone: (416) 488-9635
Email: susancarolpeterson@gmail.com
LinkedIn Profile: Susan Peterson
Experienced Administrative Assistant with a strong sense of client/customer service. Skilled
with advanced Microsoft Office, Income Manager, CMS, CCM and Digital Cheetah. Excellent
administrative skills; solid organization and event management skills. Works extremely well
independently or as a member of a team. Very deadline oriented.
Professional Employment History:
City of Toronto, Council Support 02/2014 – 06/2014
Administrative Assistant
(temporary contract position for sick leave replacement)
• Responsible for general administrative operations of the Councillor’s office. Ensured the
Councillor was relieved of all administrative detail as it related to the day-to-day running of the
office. Accomplished this with minimal training.
• Reviewed and distributed incoming mail, faxes, emails and telephone inquiries to the appropriate
staff member. Handled general enquiries or referred to other members of the Councillor’s staff or
city staff. Assisted the Councillor and Councillor’s staff in handling concerns and complaints from
constituents and the public. Gathered information and/or prepared correspondence as directed.
• Scheduled the Councillor’s appointments, invitations, etc. ensuring that there was no scheduling
conflict and that the Councillor had the necessary information and material for each meeting or
event.
• Maintained confidentiality relating to issues of importance to the Councillor, his constituents and
the City of Toronto.
• Maintained and expanded database of Councillor’s contacts and the office filing system.
• Maintained a clean and professional reception for Councillor’s office.
The Junior League of Toronto (An organization of women committed to promoting voluntarism,
developing the potential of women and improving communities through the effective action and
leadership of trained volunteers. Its purpose is exclusively educational and charitable. 400+
members.)
Office Manager 08/2005 - 08/2013

2. • Performed the migration of data from Income Manager to Digital Cheetah. Managed Digital
Cheetah on a daily basis; maintaining membership database, sending out newsletters and
mass mailings easier and faster than in Microsoft Outlook.
• Initiated the automation of the credit card deposit process using Digital Cheetah such that these
were deposited on-line directly into the bank account, which produced a number of administrative
efficiencies and improved accuracy over the previous manual process using Income Manager.
• Key participant with event management. Created invitations, prepared PowerPoint slide shows,
formatted and printed material ensuring that all administrative materials were complete and
brought on site. Collected fees, meal preferences and RSVPs for major events, ensuring that
every aspect of the event ran smoothly.
• Helped to strengthen membership relationships with volunteers by working at reception during the
League’s events.
• Reformatted and standardized The Junior League of Toronto’s yearbook. This eliminated the
disorganized and inconsistent formatting and made the book easier to use and reduced
frustration.
• Trained members how to update their profile, make payments and reply to RSVPs for events on-
line. This produced automatic confirmations and facilitated carpooling.
• "Keynotes" (JLT newsletter) was published 8 times per year. Prepared labels, stamps and
envelopes for the mass mailing. Increased the administrative efficiency of the office by engaging
volunteers to help with routine tasks such as mailings.
Ministry of Training, Colleges and Universities and Ministry of Education 1999 - 2005
Unit Administrative Assistant, Program Assistant and Branch Receptionist
• Contractor for Ontario government. Continuously sought after by different departments upon
the completion of each assignment due to reputation for strong technical skills and fast learning.
• Provided administrative support for Senior Managers and staff.
• Frequently asked to act as reception relief for Minister’s office due to strong customer service
skills.
• Organized and maintained electronic and manual records/data in Excel.
• Tracked and logged correspondence using CCM database software.
• Prepared reports, correspondence, speeches and presentations.
• Co-ordinated meetings by sending email invites, preparing material, ordering food and
beverages.
• Maintained internal and external calendars for Senior Management.
• Implemented electronic and hard copy filing system.
• Made travel arrangements and prepared expense claims.
• Purchased supplies and reconciled purchasing card account.
• Member of Social Committee
- Prepared electronic invitations using Microsoft Outlook incorporating Animated Graphics and
Word Art.
- Planned and organized social events.
Pre-2005 Employment:
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3. Administrative support contractor for various employment agencies. 1994 - 1999
Administrative Assistant for Bombardier Inc./ Canadair’s Airworthiness Department . 1986 - 1993
Computer Skills and Professional Training:
• Microsoft Office (Excel, Word, PowerPoint and Outlook); Digital Cheetah (a comprehensive
database system management and website maintenance software); Income Manager, CMS and
CCM (database management software).
• Honours graduate in Microsoft Business Computers – The Academy of Learning.
• Numerous in-house computer software courses with government agencies and Bombardier.
Volunteer
The B.A.D. Ride Fundraiser for Toronto Distress Centres – May 2016
Assisted in setting up silent auction items and sold 50/50 raffle tickets.
Food Share Toronto - February 2016
Busser for the Recipe for Change Fundraiser Gala
Elections Canada - October 2014
Assisted the deputy returning officer to set up and open the polling station.
Assisted the deputy returning officer to ensure that voting proceeds in an orderly fashion.
Located the elector’s name on the list of electors and strikes it through.
Assisted with counting the ballots.
City of Toronto September - October 2014
Assisted in the campaign for John Tory for Mayor. Made phone calls to volunteers for an update of
their commitments.
City of Toronto September - October 2014
Assisted in the campaign of Michael Coll for Council in Ward 16. Canvassing with flyers. Scrutineer
for Ward 16..
Healthy Minds Canada September - October 2013
Assisted in various administrative tasks in the preparation for the Silver Dinner. The Silver Dinner is an
annual fundraiser for mental health and addictions research and education in Canada.
Personal Interests:
Social media networking, travel, walking, scrabble and cultural performances.
Excellent references upon request
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