》VSNL (Videsh Sanchar Nigam Limited) was a global communications solutions company that offers next-generation voice, data and value-added services to enterprises, carriers and retail consumers. 》VSNL was founded in 1986, by the Government of India, headquartered in Mumbai, India. 》VSNL is now TATA Communications. 》Tata Group acquired a 45% stake in VSNL, in 2002, after the Government of India decided to disinvest. 》VSNL was completely acquired by the Tata Group and renamed as Tata Communications Limited on 13 February 2008. 》The company operates mainly in 2 segments: Global Voice Solutions and Global Data Services.

1. Videsh Sanchar Nigam Limited
Presented to :
Dr. Arvind Gajakosh
Presented By:
Susheel Kumar Tiwari

2. Company Profile of VSNL
• VSNL (Videsh Sanchar Nigam Limited) was a global communications
solutions company that offers next-generation voice, data and value-
added services to enterprises, carriers and retail consumers.
• VSNL was founded in 1986, by the Government of India, headquartered
in Mumbai, India.
• Tata Group acquired a 45% stake in VSNL, in 2002, after the
Government of India decided to disinvest.
• VSNL was completely acquired by the Tata Group and renamed as Tata
Communications Limited on 13 February 2008.
• The company operates mainly in 2 segments: Global Voice Solutions
and Global Data Services.

3. VSNL is now TATA Communications

4. • Tata Communications formerly called VSNL is a global provider
of telecommunications solutions and services. It is part of the Tata Group.
Beginning as a wholesale service provider focused on India, it has grown to
be one of the largest telecommunications service providers in the world.
• Tata Communications is a global company with its roots in the emerging
markets.
• Headquartered in Mumbai and Singapore.
• It has more than 8500 employees across 38 countries.
• The $2.9 billion company is listed on the Bombay Stock Exchange and the
National Stock Exchange of India and is the flagship telecoms arm of the
$103.3 billion Tata Group.

6. Services of TATA Communication
Network : Tata Communications’ global network infrastructure is designed for the future of cloud.
• Global VPN
• WAN Ethernet Services
• Internet Access
• Internet with MDDoS
• Private Line
• Content Delivery Network
Cloud and Data Centres :
• Cloud Platforms
• Cloud Ready Networks
• Infrastructure & Data Centres
• Cloud Partners
Unified communications :
• Collaboration
• Customer Engagement

7. Security :
• Content Security & Privacy
• Secure Application & Access
• Network & Infrastructure Security
• Threat Management
• Risk and Compliance
Mobility and IoT :
• Internet of Things
• Next Generation Mobile Roaming
• Voice
Smart Cities :
• Internet of Things
• Next Generation Mobile Roaming
• Voice

8. • Management information system is a computer based system used by most
organizations worldwide transforming data into useful informations for better
decision making.
•
• It helps management to make better plans and carefully organize business
operations.
•
• It is a brief summary of data on different activities of the day which is used as a tool
to monitor the functions properly,
• and action plan generated to line up the process for 100% success of the project.
•
The strategic role of Management Information System involves using it to develop
products, services, and capabilities that provides a company major advantages over
competitive forces it faces in the global marketplace.
Management Information Systems

9. MIS Applications
Data and Financial Transaction Processing- IBM CICS, IBM DB2,IBM Websphere
apps.
Customer Relationship Management- Oracle’s Siebel Customer Data Integration.
Supply Chain Management- Oracle CRM
Internal HR- Oracle’s People Shift Enterprises Human Resources.
Transaction Processing:-
It is designed to maintain a computer system in a known, consistent state, by
ensuring that any operations carried out on the system that are interdependent are
either all completed successfully or all cancelled successfully.
It allows multiple individual operations to be linked together automatically as a
single, individual transaction.

10. Application Of IBM’s Transaction Processing in Tata Communication
T.C. employs IP based IVR system for end user self service.
TCS provides consultancy for IVR optimization, operates and manages the systems and provide
continuous improvements.
Customer Relationship Management:-
• CRM is a term applied to processes implemented by a company to handle its contact with its
customers.
• CRM software is used to support these processes,storing infos on current and prospective
customers
• Infos in the system can be accessed and entered by employees in different departments,such as
sales, marketing, customer service, performance management,HRD,etc
• .
Management.
The applications enable seamless Integration of the operators mission-critical business and
customer interface with the growing third party dealer systems.

11. • Management Information Systems play an important part in the growth
of VSNL as TATA Communications.Development in information systems has
brought opportunities but also threats. The onus is on the organization to
identify opportunity and implement it.
• The most common practice with regards to information systems is
automation. Though automation is helpful, innovation using information
systems give the organization a competitive edge.
• MIS Helps TATA Communications as a Organisational Productivity,
Workers productivity, and Customer Delight.
• Business transaction systems and executive decision support systems
contribute to overall organizational productivity.
• Information systems have facilitated the increase in workers’ productivity.
• The customer delight will lead to a loyal customer base and brand
ambassador.

12. Conclusion
From the foregoing analysis, it is observed that the VSNL a cash rich public
sector enterprise has become from 'Good' to 'Better' enterprise after
disinvestment.
VSNL was a world class infrastructure, it offers multiple connectivity
options internationally, using its robust network infrastructure. It operates a
total of 26 switches 5 international gateway switches and 21 national long
distance switches worldwide. It has over 50 earth stations and terrestrial
cable systems with 2,00,00 kilometers of fibre and cable. The company
offers high-end services to its EU clients by successfully leveraging
infrastructure.
After disinvestment TATA GROUP acquired and increased its reach to the
worldwide with new technology and smart way of reaching peoples.