- The document provides a summary of an individual's work experience in software engineering roles, including their skills and responsibilities. It details roles at Paysafe, Amdocs, and Tech Mahindra supporting telecom billing, payment processing, and Oracle systems. Key responsibilities involved development, support, testing, automation, and issue resolution.

1. SUMMARY
• Currently working as Software Engineering Specialist at Paysafe, US California.
• Worked for Amdocs, Canada for 7 month as Contractor in Billing and Document Designer Application from
May till October.
• Worked for Optimal Payments (Paysafe), Montreal, Canada in a role of Technical System Analyst from 14th
October, 2014 until 15th
October, 2015.
• Sound business knowledge in telecom Billing and Payment processing System.
• 3 years of diversified experience as Software Developer in Telecom Domain in Tech Mahindra, Pune, India.
• 1 years of diversified experience in Support and Maintenance of Oracle’s Telecom Billing, Support of ETL
tool Data stage 7.0 jobs, maintenance of Collections module (Tallyman) and Payment module (Payment
Central) for Vodafone Hutchison Australia.
• 11 months of onsite experience at Sydney, Australia.
• Functional domain experience in Telecom and Payment Processing.
• Extensive knowledge of SQL queries /PL/SQL and databases like Oracle.
• Proficient knowledge on UNIX Shell Scripting.
• A Team player with excellent interpersonal, communication and presentation skills.
• Able to work in multiple projects with competing priorities and tight deadlines in addition to being a Quick
learner of new tools and technology.
• Awarded Valuable Team Member by TechM and Paysafe.
SKILLS
Programming language Java
Defect Management Tools MS-Excel, BMC, JIRA
Operating Systems (OS) MS-DOS, Windows, Unix, Linux
Database Oracle 10g /9i
Scripting Languages PL/SQL, Shell Script, Perl
Browsers Internet Explorer, Mozilla, Firefox, Google Chrome
Microsoft Products MS Office
PROFESSIONAL EXPERIENCE
• Started Working as Software Engineering Specialist Paysafe, US California.
Susma Gupta
Email: susma.metamorph@gmail.com
Phone: 217-202-4713
Address:1058 Atlantic Ave, Apt# D
Hoffman Estates,Illinois-60169

2. Project: Real-time Payment Processing (Payment Module); Oct 14, 2014 –Current date
Role: Software Engineering Specialist
Client: Desjardins, Choxi, Loto Quebec, 888 Holdings and others
Location: California US, Montreal, Canada
Optimal Payments is an online payments company based in the Isle of Man and regulated in the United
Kingdom. It is the provider of the NETBANX gateway, NETELLER e-money payments and free person-to-
person money transfer service, and the Net+ prepaid card products used by merchants and consumers in
over 200 countries.
The project involves support, maintenance as well as testing requirements throughout the entire
process.
RESPONSIBILITIES
• Developing and maintaining the functionality of Payment Processing for various merchants like
Dynamite, Choxi, Loto Quebec, 888 Holdings and various others across the globe. Supporting the
Hosted Payment API for clients like Desjardins, Chain Commerce and others.
• Developing and modifying shell/Perl scripts for automation, alerts and other activities.
• Conducted weekly scrubbing sessions to finalize the impacts and root cause, group responsible and
any other information supposed to go on reports.
• Excellent Team player to work in conjunction with testers (QA), developers and other team
members in validation and testing of complex project scenarios and in the maintenance of Quality
Standards of projects.
• Handling any outages and providing detailed analysis of number of transactions affected and dollar
value.
• Smooth Deployment of any new changes in various environments like Production, Test and QA.
• Solving the performance issues, data issues with analysis in SQL queries.
• Analysing and troubleshooting all day to day issues reported in JIRA.
• Following all the guidelines, Developing/supporting/maintenance/reporting to save the business
defined SLA’s.
Environment: SunOS, LINUX, In-house developed Payment Processing Tool, Oracle 9i, JIRA ticketing tool
• Worked as Sr. System Analyst in Tech Mahindra from April-2010 to May-2014
Project: Datastage 7.0 (ETL Module) and Payment Central (Payment Module); May 17, 2011 –
May 23, 2014
Role: Software Developer
Client: VHA Australia
Location: Sydney/Pune
Payment Central (Payment Module) was the tool internally developed by TCS to manage all payments and top-ups
made through Self-care systems, Customer Service Representatives, Direct debits, Automatic top-ups, Bad Debt,

3. EFT, Australia Post and BPay. This is the basis of all revenue for VHA. It is like a middleware between Paycorp (Third
Party to validate all payments) between various Banks, AUSPOST and SingleView (the Billing engine).
Datastage (ETL Module) had Six subsystems namely Commissions, Collections, GL Reports, Third party settlements,
Fraud Management System & Customer Margin Value.
The project involves support, maintenance as well as testing requirements throughout the entire process.
RESPONSIBILITIES
• Developing and maintaining the daily functionality of 9 projects (Coll_prod , 3PS , Comm_prod ,
GL_Reports , Everyonewins_prod , FMS , RA_ETL , CMV , Svrep_prod).
• Analysing and troubleshooting all day to day issues reported in BMC.
• Developing and modifying shell scripts for automation, alerts and other activities.
• Deployment of any new changes in any of the 9 projects mentioned above.
• Applications performance management.
• Solving the performance issues, data issues with analysis in DS jobs and SQL queries.
• Followed all the guidelines, supporting/maintenance/reporting to save the business defined SLA’s.
• Worked on LEVEL 1 application, providing 24x7 support for the application and quick time
resolutions.
Environment: SunOS, Payment Central, Datastage 7.0, Oracle 9i, BMC ticketing tool
Project: Tallyman (Collections Module); May 17, 2011 – May 23, 2014
Role: Software Developer
Client: VHA Australia
Location: Sydney/Pune
Tallyman is a Collections tool developed by Experian, a highly effective software solution for revenue management
and collection for any organisation that extends credit to consumers, including the financial sector, utilities,
retailers, communications businesses and government agencies.
RESPONSIBILITIES
• Developing and maintaining the daily functionality of Payment Processing tool.
• Analysing and troubleshooting all day to day issues.
• Developing shell scripts to generate alerts.
• Deployment of any new changes in Tallyman through CR’s
• Monthly purging of tables as per BAU
• Resolving all priority tickets raised by Care team
• Automation of activities done manually
Environment: HP-UX, Oracle 9i, Tallyman

4. Project: Oracle Billing Tool (OBRM) August 1, 2010 – April 10, 2011
Role: Team Member
Client: MTS Allstream National Wireless Project, Canada
Location: Kolkata
MTS Allstream was implementing a National Wireless service as an MVNO on the Rogers National Network. The
initial launch was focused on post-paid services for business customers. Since Allstream had an Oracle BRM
software licensing for 475K BRM subscribers, it would be best to leverage this licensing for this National Wireless
launch, and add any additional BRM modules(such as customer service management, number management, SIM
management) as required. However, a separate instance of BRM would be used exclusively for National Wireless.
MTS Allstream wanted to use Oracle BRM with minimal integration points to other MTS Allstream systems or other
third party systems. And this implementation of Oracle BRM shall be the covering all the aspects of MVNO
readiness in terms of systems. Though the main functionality provided by the application was rating and Billing, it
should also act as the Customer Account Management system for the operator and there shall be special reporting
facility available for operational jobs and back office analysis.
RESPONSIBILITIES
• Customizing and Configuring the Customer Center using CustomerCenterSDK, Customer Center
Properties file and coding the customization using IDE like Eclipse.
• Real-time and Pipeline Price Plan configuration using Pricing center.
• Products, Discount, Charge share, Discount share and Deals configuration using Pricing Center.
• Testing of plans created by creating accounts in Customer Center, generating Sample CDR’s and
rating them.
• Preparing FLISTS for customized Opcodes.
Environment: Java, Oracle 10g, Oracle BRM 7.4
EDUCATIONAL PROFILE
• Bachelor of Technology (B. Tech.) in Computer Science
Bhadrak Institute of Engineering and Technology, BPUT UNIVERSITY, Bhadrak India
Percentile: 78; Duration of course: 4 years ; Date of Completion: Apr-2009
• HSC (ICSC Board) from St. Mary’s School, Barbil, Orissa, India
Percentile: 75 Date of Completion: Mar-2005
• Xth(ICSE Board) from St. Mary’s School , Barbil, Orissa, India
Percentile: 82 Date of Completion: Mar-2003