Lync skype in education
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This document discusses trends in education towards anytime, anywhere learning and the challenges educational institutions face in harnessing technology. It presents a vision of enabling anytime, anywhere learning for all students, faculty and staff through tools like Lync and Skype that allow virtual classrooms, collaboration and communication from any device regardless of location. Case studies show how schools have benefited from these tools to improve education, operations and cost savings.
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Lync skype in education
- 3. www.smartlync.be Trends in education Changing the way we learn, work and live
- 4. www.smartlync.be Challenges in education Educational institutions want to harness advances in technology to improve the student experience
- 5. Vision
- 6. www.smartlync.be Vision for education Anytime, anywhere learning for all
- 7. www.smartlync.be Enabling anytime, anywhere learning for all FACULTY deliver first-class education from anywhere on any device. Deliver personalized education to prepare students for the new workforce Connect with students from anywhere on any device Collaborate with colleagues to share best practices and improve the student experience Faculty
- 8. www.smartlync.be Enabling anytime, anywhere learning for all STUDENTS access education and faculty regardless of location. Connect with faculty for personalized learning from anywhere on any device Collaborate with fellow students to enhance experience Harness always-on access for anytime learning Faculty Students
- 9. www.smartlync.be Enabling anytime, anywhere learning for all STAFF empower educators and students to achieve their goals. Enable faculty to deliver personalized education Provide always-on access to faculty and students Hire best-in-class educators Leverage technology to achieve more with less Faculty Students Staff
- 10. Scenarios
- 11. www.smartlync.be Visionary scenarios for education
- 13. Benefits STUDENTS Access educators from anywhere on any device Connect with fellow students in rich collaboration environment FACULTY Deliver first-class education with anytime learning for all students, regardless of location Virtual classroom Students on LyncStudents on Lync Ideal for K-12 and HIGHER EDUCATION Yutong is an Australian high school student. His family visits South Korea every year for two weeks during the school year. While in South Korea, Yutong presents a book report via web conference using Lync to his literature class. He uses a whiteboard to present his analysis of the book’s plot to the teacher. For math, Yutong works on a student group project by connecting via Lync. Faculty on Lync
- 14. Benefits FACULTY Deliver personalized after-school education Reduce travel time without sacrificing one-on-one interactions STUDENTS Receive needs-based help from best- in-class educators Connect with any educator, regardless of location Diane is an accredited trigonometry tutor from Wichita, KS. Students on Lync/Skype External Faculty on Skype Ideal for K-12 and HIGHER EDUCATION Tabitha attends a small high school in rural Kansas. She meets with Diane every Monday evening via Skype to complete homework and prepare for upcoming tests. Virtual after- school help
- 15. Benefits STUDENTS Access to anytime learning in collaborative environment Opportunity for students to immerse themselves in different cultures, customs, etc., without traveling Faculty Ability to monitor student progress in real-time, provide immediate feedback, and incorporate learnings in curriculum Universities in Kenya and Canada have an educational partnership. Students on Lync Students on Lync Ideal for K-12 and HIGHER EDUCATION Students freely communicate with each other via Lync during their combined history class. They use class time to discuss projects, share ideas, and complete tasks assigned by their professors. Professors monitor their students’ communications in the group chat to ensure conversations are on-topic and appropriate. Faculty Student-to-student collaboration
- 16. Philip is an art student at his university in Arizona. Benefits STUDENTS Opportunity to learn from experts outside the school Broaden worldview with non- traditional learning experiences Ideal for K-12 and HIGHER EDUCATION Using Lync and Skype, his modern art class hosts a museum curator from France, who gives a short lecture on the medium. Students on Lync External Individual on Skype Virtual visits
- 17. Mica and Renee are high school students in Cleveland, OH. They are currently learning about plants in biology class. Benefits STUDENTS Experience places from around the world without leaving the classroom Gain first-hand knowledge of course material by seeing it live Ideal for K-12 Using Lync and Skype, Mica and Renee’s biology class “travels” to a green house in West Virginia, where the resident botanist gives the students a tour. Students on Lync External Place on Skype Virtual field trips
- 18. Faculty on Lync Michael is a Spanish translator for a primary school in southern Texas. During parent-teacher conferences, Michael connects via video conference using Lync to serve as an interpreter for non-English speaking parents. Parents on Skype Translator on Lync/Skype FACULTY Communicate with parents in any language PARENTS Connect with any educator, regardless of language barrier Translation services Benefits Ideal for K-12 and HIGHER EDUCATION
- 20. Dr. Baudin is a psychology professor in France working on a ground-breaking behavioral study. Benefits FACULTY Greater productivity with instant access to the right resources at the right time Collaborate with the most-qualified researchers to garner better results Faculty on Lync Faculty on Lync Ideal for K-12 and HIGHER EDUCATION She discusses research and analysis via Lync with her research partners, who are professors in Australia and Ireland. They use Lync’s persistent chat feature to review past messages to corroborate new research with previous findings. Teacher-to- teacher collaboration
- 21. A university in Denmark recently opened a satellite campus in India. Administrators in Denmark connect with their overseas counterparts via Lync. Benefits STAFF Reduce travel time Improve productivity and efficiency Save costs associated with in-person meetings (set-up, extra staff, etc.) Staff on Lync Staff on Lync Ideal for K-12 and HIGHER EDUCATION Administrators at the India campus share progress with their Danish colleagues, and strategize about new projects to increase admissions. Virtual administrative meetings
- 22. Gustavo is university student in Brazil applying for financial analyst positions in the US. Benefits STUDENTS Spend more time focused on school and less time traveling to on-site interviews Improve job search efficiency RECRUITERS Reduce travel and other administrative costs Interview more, better-qualified candidates from worldwide pool Recruiters on Skype Students on Lync Ideal for HIGHER EDUCATION With the Lync-Skype screen-share feature, the recruiters can show Gustavo information during the case study portion of the interview. Instead of meeting in-person, Gustavo and recruiters meet using Lync and Skype for his interviews. Virtual campus recruiting
- 23. Benefits STUDENTS Immediate access to school administrators to resolve pressing issues Use time saved from traveling to administrative office, standing in line, etc., to focus on school STAFF Deliver better, more efficient services to more students Staff on Lync Students on Lync Administrative assistance Ideal for K-12 and HIGHER EDUCATION Bridget is a university student. Bridget and the administrator chat via IM, and use Lync’s screen-share feature to display financial transactions. She connects with a bursar’s office administrator via Lync to discuss a discrepancy on her recent billing statement.
- 24. Benefits PARENTS Anytime access to educators, regardless of location FACULTY Improve at-home education for students with anytime access to parents Flexible scheduling for parent-teacher conferences (e.g., late at night, during the weekend, etc.) Faculty on Lync Parents on Skype Ideal for K-12 Parent-teacher conferences Sandy and Dima are parents of two elementary school children. They happen to be traveling when parent- teacher conferences are scheduled. While away, Sandy and Dima connect to their children’s teachers via Skype. The teachers give Sandy and Dima progress reports on their children, and share ideas for what they can do at home to help their kids succeed.
- 25. Benefits STAFF Reduce travel, realize cost savings and improve operational efficiencies Increase access to better candidates, regardless of location Evaluate candidate’s presentation skills with video conferencing Staff on Lync Interviewees on Lync Web App Ideal for K-12 and HIGHER EDUCATION Remote interviews Da-Yung, who lives in Manchester, England, is interviewing for the headmaster position at a secondary school in London. Instead of traveling to London for the interview, Da-Yung meets with the school’s recruiter via Lync Web App.
- 26. Benefits STAFF Reduce staff costs by hiring fewer people who can “be” in several places at once (e.g., nurses, athletic trainers, etc.) Reduce office space costs by supporting flexible workplace policies Improve employee retention with flexibility to work from anywhere Staff on Lync Staff on Lync Ideal for K-12 and HIGHER EDUCATION Work from anywhere Rick is the head athletic trainer for the schools in his district. When there are multiple games on the same night, Rick uses Lync to diagnose injuries at the games he’s not attending. Rick also uses Lync to connect with colleagues while he’s away on vacation or at home sick.
- 28. www.smartlync.be Marquette University in Milwaukee, WI, chose Lync to realize its vision of a cost-effective, comprehensive communications solution for the entire university. Benefits Simplified IT administration for small staff Reduced telephony and conferencing costs Enabled distance learning with Lync Web App, plus persistent chat for class discussions “The transition to Lync from our PBX systems will save us more than $200,000 per year when it’s complete.” — Dan Smith, Senior Director of IT Services Marquette University Engage students, empower educators Improve operational efficiency
- 29. www.smartlync.be Pace University, a private university with multiple campuses in New York, chose Lync to better serve its students across campuses, and increase productivity among faculty and staff. Benefits Better student services (more organized, faster response time, etc.) Enabled work-from-home, virtual office hours and enriched faculty collaboration “The kind of regular communication and sharing we do now did not take place before Lync… Email and phone correspondence just didn’t work well enough.” — Matthew Bonilla, Assistant VP in the Office of Student Assistance Pace University Engage students, empower educators Improve operational efficiency
- 30. www.smartlync.be St. Catherine’s School in Waverly, New South Wales, chose Lync to help its campus-wide teachers instantly connect with one another. Benefits Instant teacher-to-teacher communication, regardless of campus location Enriched teacher-to-teacher collaboration with presence, screen-share and video chat “We have just started using Lync with our staff, which means that teachers can seize intermittent opportunities to contact each other throughout the school day.” — Paul Carnemolla, Head of Information St. Catherine’s School Improve operational efficiency
- 31. www.smartlync.be Miami-Dade County Public Schools in Florida chose Lync to conduct its district employee meetings. The district also uses Lync to conduct virtual classes. Benefits Reduced district meeting costs (e.g., 225 people attend 10-20 large meetings every month) Improved capabilities for virtual classes, which the State of Florida mandates for high school students “Enhancing the quality of our students’ online courses with the highly effective chat, polling and other interactive Lync features makes their experience that much more rewarding.” — Deborah Karcher, CIO Miami-Dade County Public Schools Engage students, empower educators Improve operational efficiency
- 32. www.smartlync.be Two teachers from Farm Cove Intermediate School in Auckland, New Zealand, and Covington Elementary School in Los Altos, California, use Skype to take their students on virtual field trips. Benefits Immersive and global learning experience for students Enhanced educational capabilities for faculty without increasing operational costs “We can Skype with California today. We can Skype with Brazil tomorrow. Skype in the classroom allows us to do that — all you have to do is press a button.” — Joseph D’Ambrosio, Teacher Farm Cove Intermediate School Engage students, empower educators
- 33. Support
- 34. www.smartlync.be Estimated Economic Value of Lync, Skype all values estimated on per user, per year basis Engage Students – 40% more engaged Empower Educators Support Connected Learning Access to Millions of Students, Parents through Skype Cut telephony costs: $98-$164 Reduce conferencing costs: $50-$84 Lower real estate and facility costs: $590-$984 Reduce travel costs: $428-$714 “We believe that the savings by deploying Microsoft Lync instead of buying a new PBX will be around £2 million over five years.” Adrian Wells, Assistant Director of IT, The Open University Marquette University eliminated third-party conferencing services with Lync, reducing costs. At Miami-Dade County Public Schools, 392 principles avoid travel eight times a year, for an estimated savings of $336,000. “There won’t be any fixed offices anymore, but rather flexible workplaces, so that we will need a smaller surface area, which will in turn mean considerable savings.” Tom Scheefhals, Chairman of ICT Dept., Karel de Grote-Hogeschool Next Step: Ask how a Business Value Assessment with Microsoft or a partner to help understand the impact to your organization Education A Wharton School of Business study indicates that students can absorb information up to 40% more quickly with a presentation than an audio-only session, making the case for video, web conferencing
- 35. www.smartlync.be Extending Unified Communications Reach Connecting with Others from Anywhere Sheryl in her home office at Contoso (Denver, CO, USA) John at his office at Contoso, (London, UK) Fabian, partner (Sao Paulo, Brazil) Lync-Lync Federation #1 Microsoft leads the UC market 90 of Fortune 100 companies have Lync Anne, small supplier (Singapore) Casey, customer (Tucson, AZ, USA) 300M Connected users Lync-Skype connectivity
- 36. www.smartlync.be Security with Lync and Skype Users own accounts and settings User-controlled privacy settings Communication modes are controlled by the user AE256 for signaling, Chat and media Personal archiving only Consumer application Enterprise design, interoperability and controls Accounts and licenses belong to business Allow Federation per user, group Control communication modes and domains by user, group Supports industry- standard encryption: TLS Signaling, sRTP Media (AES128) Data-retention policies set per user, group Authentication Access Control Authorization Encryption Compliance Lync-Skype Connectivity Extending your Business-to-Consumer scenarios more securely
- 37. Anytime, anywhere learning for all microsoft.com/education Anytime, anywhere learning for all microsoft.com/education
Notes de l'éditeur
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- Society and the economy Education outcomes are increasingly connected to societal goals Economic realities: The changing world economy is forcing K-12 and higher education institutions to do more with less. Shifting workforce: The demand for skilled workers (e.g., STEM graduates, etc.) is increasing. Interconnected outcomes: As the world becomes more connected, so do staff, faculty and students. Advances in technology Creating opportunity for immersive experiences for all learners The evolution of UI: Technology is moving toward more physical interactions and contextual recognition. The role of the device: The device is becoming less important compared to identity and access. Move toward to the cloud: Devices and software are becoming more accessible as the cloud infrastructure grows. Universal access to broadband: Government and private-public partnerships are offering deeply discounted or free broadband access to all. 21st century learning Working toward holistic transformation Blending formal and informal: Brick-and-mortar schools are being replaced by online institutions, enabling just-in-time learning. Digital content revolution: Paper-based resources (e.g., textbooks, etc.) are going digital. Employability and readiness: Technology is challenging traditional forms of education, requiring new ways to prepare students for the workforce. Personalized learning: The increase in available information is enabling personalized learning for every student.
- Society and the economy Education outcomes are increasingly connected to societal goals Economic realities: The changing world economy is forcing K-12 and higher education institutions to do more with less. Shifting workforce: The demand for skilled workers (e.g., STEM graduates, etc.) is increasing. Interconnected outcomes: As the world becomes more connected, so do staff, faculty and students. Advances in technology Creating opportunity for immersive experiences for all learners The evolution of UI: Technology is moving toward more physical interactions and contextual recognition. The role of the device: The device is becoming less important compared to identity and access. Move toward to the cloud: Devices and software are becoming more accessible as the cloud infrastructure grows. Universal access to broadband: Government and private-public partnerships are offering deeply discounted or free broadband access to all. 21st century learning Working toward holistic transformation Blending formal and informal: Brick-and-mortar schools are being replaced by online institutions, enabling anytime learning. Digital content revolution: Paper-based resources (e.g., textbooks, etc.) are going digital. Employability and readiness: Technology is challenging traditional forms of education, requiring new ways to prepare students for the workforce. Personalized learning: The increase in available information is enabling personalized learning for every student.
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- Enabling connected learning environments is the ultimate goal for faculty and staff. That goal is realized by engaging students, empowering educators and improving operational efficiency. Enable connected learning environments: Communities are critical to learning — teachers must collaborate with other teachers, at their school and other schools; they must connect with parents, administrators, and students. Students must also connect with each other and even potential employers. For example, with the Partners in Learning Network, we spark communities of like-minded participants from around the world to share ideas and resources, and we give educators and students more ways to connect, both in and out of the classroom Engaging students, empowering educators: To help every student realize their full potential, educators in primary, secondary or tertiary schools all seek to better-engage their students. We must empower every teacher with the tools and resources to understand and engage every student at their own pace, in the right place, and in a way that allows them to achieve their greatest potential. For example, with Microsoft DreamSpark we provide students a mechanism to learn and use professional software development products at no cost to help create the software engineers of tomorrow. Improve operational efficiency: To make all this work smoothly, we need an infrastructure that is not only robust (reliable, secure, complete, integrated and interoperable), but also agile — able to adapt to current and future needs as the imaginations of educators and students demand. For example, we help institutions, educators, and students meet growing needs without increasing costs; we provide institutions with the flexibility to locate their infrastructure on-site, in the cloud (hosted) or a combination of both and we make it possible to offer educational resources safely and securely across a variety of devices. Microsoft’s mission: Our commitment is to the success of each educator and student. Microsoft partners with education communities around the world to deliver relevant, effective, and scalable technologies, services and programs that focus the contributions of many on improved learning outcomes for all.
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- Note: Scenarios marked with an asterisk (*) are the primary scenarios highlighted on each slide. Sub- and additional scenarios are described in the speaker notes of each scenario. Enable connected learning environments (scenarios and sub-/additional scenarios) Virtual classroom Sick students, stay-at-home students, working students, global students* Flipped classroom Snow days Class recordings Virtual after-school help One-to-one help* One-to-group help Cross-district help Professor office hours Student-to-student collaboration Virtual group projects* Student pen pals (K-12) Virtual visits Virtual career days (K-12) Virtual field trips Translation services Parent translation services* Student translation services Improve operational efficiency (scenarios and sub-/additional scenarios) Teacher-to-teacher collaboration Cross-university research (HE)* Sharing lesson plans (K-12) Central research organizations (HE) Virtual administrative meetings Virtual campus recruiting (HE) Virtual job interviews (HE)* Prospective student interviews (HE) Administrative help for students Bursar's office (HE)* K-12 administrative assistance Parent-teacher conferences Remote interviews Work from anywhere
- Detailed scenario (1) Yutong is an Australian high school student. His family is originally from South Korea, and visit their home country every year. During these visits, which last two weeks, Yutong connects to his high school classes via Lync. (2) Yutong recently finished a reading assignment for his literature class. While connected to that class via Lync, Yutong’s teacher asks him to present his analysis of the plot. She also asks that he share his hand-drawn storyboard, which was part of the assignment. (3) Yutong’s math class is starting a new group project. During the two weeks he’s in South Korea, Yutong connects with his student group via Lync to work on the project. Additional scenarios The virtual classroom scenario is the ultimate example of virtual learning. It can be extended to any number of sub-scenarios, including, but not limited to: Sick students, such as hospitalized or bed-ridden students Stay-at-home students, such as stay-at-home parents or disabled students Working students, such as part-time students Flipped classroom (K-12 and HE) (Lync): Dr. Levy records one 45-minute lecture every week. She assigns that lecture to her students to watch for homework. During the next class, students collaborate on the lecture they watched for homework. Dr. Levy oversees the student discussions, answers questions, and provides discussion prompts. Snow days (K-12) (Skype-Skype): A school district in New York closes school facilities for the day due to snow. Instead of canceling classes, teachers throughout the district conduct class via Skype. Class recordings (K-12 and HE) (Lync): Dr. Masterson teaches economics at a community college. Because so many of his students work full-time, he records all his classes and posts them, along with relevant course material, to the college’s intranet. Additional benefits Staff: Empower educators to conduct class from anywhere. Staff: Reduce operational costs for holding extra classes after the school year (specifically, snow days).* *Only schools in the US add school days to the end of the school year if too many are missed due to inclement weather. Virtual classrooms are prime candidates for Lync Room Systems, too. Common complaints about traditional videoconferencing systems It takes too long to get the meeting started: Inevitably, it takes 8-10 minutes to get video going. The equipment is underutilized: It’s easier to use a conference room speakerphone, so videoconferencing systems get ignored. Remote attendees feel isolated: Since videos typically show content, remote attendees are not visible. Meeting are hard to manage: Changing presenters, showing attendees, muting participants, etc., are seldom intuitive. Lync Meeting Room is a console that enables Lync meeting participants, using designated Lync Room Systems, to connect to a video room system while maintaining a consistent and familiar Lync experience. The Lync Room System makes managing a video conference as intuitive as a desktop video session. More information: http://blogs.technet.com/b/lync/archive/2013/02/19/the-lync-room-system-lrs.aspx
- Detailed scenario (1) Diane is an accredited trigonometry tutor from Wichita, KS. She often works with students in rural parts of Kansas where after-school help is limited. (2) Tabitha is a student who attends a small high school in rural Kansas, 300 miles from Wichita. Due to budget cuts, Tabitha’s school does not offer after-school help. Because of this, Tabitha meets with Diane every Monday evening via Skype to complete homework and prepare for upcoming tests. Additional scenarios One-to-group help (K-12 and HE) (Lync/Skype-Lync/Skype): Mr. Senga is a high school math teacher. His students are preparing for an upcoming math test. To help them prepare, Mr. Senga offers several after-school help sessions via Skype. During these sessions, Mr. Senga uses Skype’s screen-share feature to explain formulas and work through calculations. Cross-district help (K-12 and HE) (Lync-Lync): Carlisle Middle School is the No. 1 primary school in Omaha, NE. Through a state-sponsored program, Carlisle Middle School offers students from other less-advanced districts virtual after-school help with its acclaimed teachers. Professor office hours (HE) (Lync-Lync): Dr. Kim is an advanced probability professor. Her office hours, which she conducts via Lync, are Monday and Wednesday from 7-9 p.m. Students can register for 15-minute time slots during Dr. Kim’s office hours at the beginning of each week. Additional benefits Faculty: Avoid needless at-school help sessions by having students register beforehand. Students: Connect with educators from more-advanced districts for after-school help. Staff: Hire volunteer or retired educators from anywhere to provide after-school help. Staff: Provide first-class education to students from remote, less-advanced districts. Note: Skype Basic and Premium support up to 25 people on an audio call. Skype Basic does not support group video calls. Skype Premium supports up 10 people on a video call. Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences.
- Additional scenario Student pen pals (K-12) (Lync-Lync): Students from a primary school in Kiambu County, Kenya, are virtual “pen pals” with students a middle school in Anchorage, AK. The students meet every Tuesday via Lync to discuss that week’s topic. Most recently, the students talked about pollution and its affect on their respective locations. Additional benefits Faculty: Connect students from around the world to promote global education. Staff: Prepare students for the global workforce by enabling worldly interactions.
- Additional scenarios Virtual career days (K-12) (Lync-Skype): Ms. Bell’s primary school class is having its annual Career Day. Some of the students’ parents have come to Ms. Bell’s class to talk about their jobs, while others are connecting with the class via Skype. Ms. Bell asks people with unique careers, like a cruise ship captain and a dolphin trainer, to present via Skype as well. Additional benefits Faculty: Prepare students for new workforce with worldly, non-traditional education experiences. Faculty: Provide students immersive learning experiences that relate to curriculum regardless of school resources. Staff: Reduce travel and other administrative costs without sacrificing immersive learning. Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences.
- Additional benefits Faculty: Prepare students for new workforce with worldly, non-traditional education experiences. Faculty: Provide students immersive learning experiences that relate to curriculum regardless of school resources. Staff: Reduce travel and other administrative costs associated with in-person field trips. Supporting customer success story (also on Slide 33): http://blogs.skype.com/2013/10/25/skype-brings-together-classes-in-new-zealand-and-california/ Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences.
- Detailed scenario (1) Michael is a Spanish translator for a primary school in southern Texas. One of his primary functions is to help teachers during parent-teacher conferences. Because the school serves a low-income community, and many of its families do not have a car, all parent-teacher conferences are conducted virtually using Skype. (2) Marco and Rosalinda, who do not speak English, are the parents of several students in Michael’s school. During their most recent parent-teacher conferences, Michael served as their interpreter. Additional scenario Student translation services (K-12 or HE) (Lync-Lync/Skype): Sun is a Chinese translator for a university in Sweden. The university has a large population of non-native speaking Chinese students. Sun works with these students via Lync from her home office. She uses Lync’s screen-share feature to help students complete orientation forms, translate syllabi and interpret course material. Additional benefits Staff: Hire the best translators from anywhere in the world. Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences.
- Additional scenarios Sharing lesson plans (K-12) (Lync-Lync): Ms. Bennett is a new fourth-grade teacher. There are several elementary schools in her district. Ms. Bennett uses Lync to connect with fourth-grade teachers from other schools to share and gain feedback on her first curriculum. She continues to solicit help from veteran teachers throughout the year using Lync’s chat feature. Central research organization (HE) (Lync-Lync): There is a non-profit research institution in Munich, Germany. The institution comprises professors and researchers from around the world who collaborate for six to 12 months on specific projects. Instead of relocating to Munich for their project tenure, the institution’s faculty collaborate via Lync. Additional benefits Faculty: Learn best practices from colleagues anywhere with always-on access to improve the student experience. Students: Gain more robust learning experience from better-connected and more-informed faculty. Staff: Reduce travel and other administrative costs.
- Virtual administrative meetings are prime candidates for Lync Room Systems, too. Common complaints about traditional videoconferencing systems It takes too long to get the meeting started: Inevitably, it takes 8-10 minutes to get video going. The equipment is underutilized: It’s easier to use a conference room speakerphone, so videoconferencing systems get ignored. Remote attendees feel isolated: Since videos typically show content, remote attendees are not visible. Meeting are hard to manage: Changing presenters, showing attendees, muting participants, etc., are seldom intuitive. Lync Meeting Room is a console that enables Lync meeting participants, using designated Lync Room Systems, to connect to a video room system while maintaining a consistent and familiar Lync experience. The Lync Room System makes managing a video conference as intuitive as a desktop video session. More information: http://blogs.technet.com/b/lync/archive/2013/02/19/the-lync-room-system-lrs.aspx
- Additional scenario Prospective student interviews (HE) (Lync/Skype-Skype): Debbie is an MBA candidate in California. She has applied to business schools in New York, Germany and Japan. Each of the schools to which she has applied requires prospective students to interview with administrators. Instead of having these interviews in-person, Debbie connects with the school administrators using Lync-Skype Connectivity. Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences. The prospective student interviews scenario is prime candidate for Lync Room Systems, too. This is especially true when multiple administrators simultaneously interview students. Common complaints about traditional videoconferencing systems It takes too long to get the meeting started: Inevitably, it takes 8-10 minutes to get video going. The equipment is underutilized: It’s easier to use a conference room speakerphone, so videoconferencing systems get ignored. Remote attendees feel isolated: Since videos typically show content, remote attendees are not visible. Meeting are hard to manage: Changing presenters, showing attendees, muting participants, etc., are seldom intuitive. Lync Meeting Room is a console that enables Lync meeting participants, using designated Lync Room Systems, to connect to a video room system while maintaining a consistent and familiar Lync experience. The Lync Room System makes managing a video conference as intuitive as a desktop video session. More information: http://blogs.technet.com/b/lync/archive/2013/02/19/the-lync-room-system-lrs.aspx
- Additional scenario Administrative assistance (K-12) (Lync-Skype): Bradley misses several days of middle school because he’s sick. Bradley’s parents connect with a school administrator via Skype to request the homework assignments their son has missed. Using Lync, the school administrator sends Bradley’s homework to his parents. Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences.
- Note: As of November 2013, Lync-Skype Connectivity allows users to add contacts, see presence, and connect with peer-to-peer IM and peer-to-peer voice. In the future, Lync-Skype connectivity will support video and multi-party conferences.
- Note: Lync Web App for Lync 2013 is a browser-based meeting client that you use to join Lync Meetings. Lync Web App boasts the same features as Lync 2013: instant messages, audio controls, video controls, content-share, etc. More information: http://office.microsoft.com/en-us/communicator-help/welcome-to-microsoft-lync-web-app-HA101908015.aspx and http://office.microsoft.com/en-us/lync-help/what-is-lync-web-app-HA103699740.aspx
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- Source: http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2013/Marquette-University/University-Upgrades-Communications-Capabilities-to-Improve-Access-and-Reliability/710000001798 Note: Lync Web App for Lync 2013 is a browser-based meeting client that you use to join Lync Meetings. Lync Web App boasts the same features as Lync 2013: instant messages, audio controls, video controls, content-share, etc. More information: http://office.microsoft.com/en-us/communicator-help/welcome-to-microsoft-lync-web-app-HA101908015.aspx and http://office.microsoft.com/en-us/lync-help/what-is-lync-web-app-HA103699740.aspx
- Source: http://www.microsoft.com/casestudies/Microsoft-Enterprise-CAL-Suite/Pace-University/University-Uses-Progressive-Technologies-to-Enrich-Student-Experience-Raise-Profile/710000001131
- Source: http://www.microsoft.com/casestudies/Windows-7/St-Catherine-s-School/Microsoft-software-and-slate-PCs-foster-21st-century-learning-at-leading-independent-school/710000001240
- Source: http://www.microsoft.com/casestudies/Microsoft-Enterprise-CAL-Suite/Miami-Dade-County-Public-Schools/School-District-Uses-Technology-to-Promote-Efficiencies-and-Improve-Education/710000001252
- Source: http://blogs.skype.com/2013/10/25/skype-brings-together-classes-in-new-zealand-and-california/
- Improved rate of absorption: A Wharton School of Business study indicates that students (or attendees) in a face-to-face session (or presentation) can absorb information up to 40% more quickly than during a non-visual session. When applied to a videoconference meeting, this means that 40% more information can be presented during a video meeting compared to during an audio-only session. Alternatively, the same information can be presented in 40% less time during a video session. The Business Case for Videoconferencing, Wainhouse Research http://www.radvision.com/NR/rdonlyres/0BA46C30-9F92-4136-A457-A04AE0133064/0/RADVISIONBusinessCaseforVideoconferencing.pdf Cut telephony costs – based on Open University. £2,000,000 x US$1.64 per £1.00 / 5 years / 5,000 employees = $131/user/year savings. Range is plus or minus 25%. Open University – http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/Open-University/Open-University-Makes-Major-Saving-over-Five-Years-with-Unified-Communications/280000000081 Reduce conferencing costs – used Forrester TEI study “The Total Economic Impact of Microsoft Lync Server 2010.” The total for teleconferencing and web conferencing savings (tables 4 and 5) was $999,000 over three years for a composite 5,000 employee company. $999,000 / 3 years / 5,000 employees = $67/user/year. Range is plus or minus 25%. 1st Source Corporation - http://www.microsoft.com/casestudies/Microsoft-Exchange-Online/1st-Source-Corporation/Banking-Corporation-Provides-Unified-Communications-with-Cloud-Based-Services/4000010417 Reduce travel costs – based on Miami-Dade County. $28,000 x 8 meetings / 392 employees = $571/user/year. Range is plus or minus 25%. Miami-Dade County Public Schools – http://www.microsoft.com/casestudies/Microsoft-Enterprise-CAL-Suite/Miami-Dade-County-Public-Schools/School-District-Uses-Technology-to-Promote-Efficiencies-and-Improve-Education/710000001252 Lower real estate and facility cost – used Lync business value tool. Average square foot/EE = 250. Average facilities cost per square foot (US) = $21. 250 square feet x $21 x 15% potential reduction in real estate = $787/user/year. Range is plus or minus 25%. 250 square foot/EE from Sprint case study $21 per square foot are annual lease rates from The Business Case for Telecommuting 15% reduction from Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability Karel de Grote-Hogeschool - http://www.microsoft.com/casestudies/Microsoft-Lync-Server/Karel-de-Grote-Hogeschool/Karel-de-Grote-Hogeschool-Introduces-the-New-Way-to-Study/710000001944 Business Value Assessment At this stage a customer maybe unaware or unclear of how UC can help their organization. They are developing new business strategies and defining ROI goals however the value proposition for UC is vague or undefined. Alternatively, the customer may have components of UC with various vendors and have developed a limited or skewed definition of UC. Business Value Assessment UC Strategy Workshop Other Education case studies and blogs James Watt College - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/James-Watt-College/College-Steams-Ahead-With-a-Connected-Communications-Solution/710000001332 During winter periods and holidays, managers have been able to work from home and continue to be available on the college network. In addition to providing integrated audio, video, and web conferencing to reduce travel costs, James Watt College has also been able to reduce the cost of calls, compared to its PBX, by £250,000. Reduced travel costs have been one of the most significant benefits since the deployment of Lync 2010. Due to James Watt College having a number of geographically dispersed locations, senior management incurred significant costs travelling to and from meetings. Miami-Dade County Public Schools - http://www.microsoft.com/casestudies/Microsoft-Enterprise-CAL-Suite/Miami-Dade-County-Public-Schools/School-District-Uses-Technology-to-Promote-Efficiencies-and-Improve-Education/710000001252 “By using Lync for effective online meetings instead of traveling to get together, we save on gas prices, travel time, and hassles,” says Deborah Karcher Chief Information Officer, Miami-Dade County Public Schools. “For example, we see considerable savings from holding virtual meetings with our nearly 392 principals eight times a year, and our growing use of Lync will result in further savings.” The district estimates savings of close to $28,000 per meeting, factoring in all travel and resource time. In fact, it has a pilot test underway in which it is partnering with the County’s juvenile court system to use Lync video conferencing instead of in-person meetings between the court’s judges and certain students with whom the judges need to communicate. Rather than taking students out of the school and all the way to the judges’ building, the school counselor merely slips the student out of class to confer with the judge over the web from one of the school’s rooms. “We’re seeing reductions in travel logistics, time, and costs, along with diminished class disruption,” says Paul Smith, IT Infrastructure Manager at Miami-Dade County Public Schools. “Virtual classes reduce class sizes in our physical classrooms and make smart use of district resources, because instructors can use Lync web conferencing to reach many more students,” says Deborah Karcher Chief Information Officer, Miami-Dade County Public Schools Paul Smith, IT Infrastructure Manager at Miami-Dade County Public Schools. “Enhancing the quality of our students’ online courses with the highly effective chat, polling, and other interactive Lync features makes their experience that much more rewarding.” Benenden School - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010-Standard-Edition/Benenden-School/U.K.-School-Deploys-Unified-Communications-Saving-40-Per-Cent-on-Cost-of-New-PBX/710000000215 The lowest quote for a PBX was £115,000, but Microsoft implemented Lync Server 2010 for £70,000—a saving of around 40 per cent, with most of those costs in consultancy and handsets. William Angliss Institute - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/William-Angliss-Institute/Easy-to-use-video-conferencing-helps-executives-manage-rapid-international-expansion/710000000668 With a unified communications platform based on Microsoft Lync Server 2010, William Angliss Institute significantly reduced the costs and difficulties of establishing new centres in Sydney and Asia. Executives and key staff are now using Lync conferences to collaborate internationally. As a result, travel requirements have dropped and staff work more productively. “Video conferencing, instant messaging, the presence feature and desktop sharing have proved a definite advantage in helping us set up our Sydney and Singapore sites during 2011,” says Tony Harding Information Technology Services Manager, William Angliss Institute. “Despite using international video conferencing, we have made significant savings on international telephone calls. This is because all our internal telephony is now carried on our own network.” Ecole Pratique des Hautes Etudes Commerciales - http://www.microsoft.com/casestudies/Microsoft-Office-365/Ecole-Pratique-des-Hautes-Etudes-Commerciales/Cost-Effectively-Connecting-Administrators-Faculty-and-Students-in-the-Cloud/710000000666 Entire courses will be delivered using the tools and technologies behind Office 365 for education. Lectures and discussions will take place using the whiteboards, audio/video conferencing, and desktop sharing features of Lync. Course materials will reside in SharePoint Online. Students and faculty members alike have online access to their contact information, so it is always easy for a student to contact a faculty member and vice versa. YES Prep Public Schools - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/YES-Prep-Public-Schools/Charter-School-Sees-95-Percent-Adoption-of-Communications-Solution-on-First-Day/710000000380 Yes Prep estimates that it can deploy Lync Server 2010 for about $2,000 per campus versus about $60,000 for competitive solutions. Despite being dramatically less expensive, Lync Server 2010 provides many additional capabilities that help teachers, administrators, and the IT staff all increase their effectiveness. Open University - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/Open-University/Open-University-Makes-Major-Saving-over-Five-Years-with-Unified-Communications/280000000081 “We believe that the saving by deploying Microsoft Lync 2010 instead of buying a new PABX will be around £2 million over five years,” says Adrian Wells Assistant Director of IT Infrastructure The Open University. “Through the pilot programme, we can estimate that travel for staff between OU centres and the main campus could fall by between 5 and 10 per cent.” King Abdullah University of Science and Technology - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/King-Abdullah-University-of-Science-and-Technology/King-Abdullah-University-of-Science-and-Technology/205000000081 “With Lync 2010 fully deployed, we can expect to see a significant decrease in wasted travel time to attend meetings. We’ll also spend less on third-party conferencing solutions in future,” says Abbas Ali Shaikh, Systems Specialist—Email Services, King Abdullah University of Science and Technology. “Our remote users in particular feel more integrated with the rest of the university. They no longer incur long-distance phone charges, and now they have integrated audio, video, and web conferencing features at their fingertips,” says Abbas Ali Shaikh, Systems Specialist—Email Services, King Abdullah University of Science and Technology. University of the West of England - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/University-of-the-West-of-England/UWE-Bristol-Boosts-Competitive-Edge-Enhances-Education-with-Unified-Communications/4000011419 “We recognize that students want increased contact time with their lecturers. Lync can help us achieve this, by allowing the lecturers to make themselves available outside of the classroom hours, via instant messaging and conferencing,” explains Alistair Sandford, Senior Project Manager, UWE Bristol. UWE Bristol is targeting a potential cost reduction of GBP£250,000 (U.S.$385,000) a year, by replacing the university’s aging PBX system with a Lync Server 2010 enterprise voice solution and by reducing travel costs through the use of the video and web conferencing capabilities in Lync Server. Oxnard Union High School District - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/Oxnard-Union-High-School-District/School-District-Reduces-Telephony-Costs-with-Communications-Solution/4000009154 “By connecting Lync Server to the PSTN through SIP trunking, we will save an additional $20,000 a year. That’s a total of $160,000 a year we save across the district,” says Puneet Sharma Director of IT Services, Oxnard Union High School District. Marquette University - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2013/Marquette-University/University-Upgrades-Communications-Capabilities-to-Improve-Access-and-Reliability/710000001798 IT Services estimates that the university will save US$31 per line each year in maintenance costs; this will result in more than $90,000 per year in savings. “For just the student administration building, our annual savings is $12,000 because we no longer have to maintain the PBX for those phones,” says Dan Smith Senior Director of IT Services, Marquette University. In addition, by using SIP trunking for its enterprise voice calls, the university has reduced costs for phone service by about $120,000 per year. Marquette also reduced costs by adopting Lync, because it eliminated third-party conferencing services. “The transition to Lync from our PBX systems will save us more than $200,000 per year when it’s complete,” says Dan Smith Senior Director of IT Services, Marquette University. Georgia Military College - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2010/Georgia-Military-College/College-Resolves-Student-Issues-50-Percent-Faster-with-Communications-Solution/4000008566 “On average student issues are resolved 50 percent faster. This is critical because good service keeps the students coming back,” says Drago Totev Associate Vice President, Telecommunications and Networking, Georgia Military College. “Our IT technicians have reduced the amount of time they spend traveling by 30 percent. Avoiding about 18 trips per year is saving us $9,000 per year in travel costs,” says Drago Totev Associate Vice President, Telecommunications and Networking, Georgia Military College. Karel de Grote-Hogeschool - http://www.microsoft.com/casestudies/Microsoft-Lync-Server/Karel-de-Grote-Hogeschool/Karel-de-Grote-Hogeschool-Introduces-the-New-Way-to-Study/710000001944 For the Karel de Grote-Hogeschool, Lync opens the door to the future. “We are going to built a new building for 5500 students by 2016, and we will install Lync there too for all educational and administrative services,” says Tom Scheefhals, Chairman of the ICT Department at the Karel de Grote-Hogeschool. "There won’t be any fixed offices any more, but rather flexible workplaces, so that we will need a smaller surface area, which will in turn mean considerable savings.” Washington State School for the Blind - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2013/Washington-State-School-for-the-Blind/Extending-the-Reach-of-Valuable-Teachers-with-Communications-and-Collaboration-Solution/710000001789 “When we switched from the videoconferencing system to Lync Server, I saw a dramatic improvement in my ability to interact with the students. The students started doing a lot better in class. They interacted more and they started asking more questions. I can easily forget that we are in separate zip codes,” says Robin Lowell High School Math Teacher, Washington State School for the Blind. Dunamare Education Group - http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2013/Dunamare-Education-Group/Dutch-School-System-Uses-Unified-Communications-Solution-to-Improve-Collaboration/710000001763 Because teachers and administrators from different schools can use instant messaging or click-to-call capabilities in Lync instead of relying on the telephone, Dunamare estimates that it has saved 20 percent on tolls for local calls. And because the voice solution in Lync is centralized in one data center and needs to be connected only to one telephony system, Dunamare has consolidated its contracts with telephony providers, which also provides substantial savings.
- Slide Objective: Explain how Skype connectivity gives Lync customers the best of both. It is an integral part of realizing the vision. #1 in Enterprise — Voice Microsoft leading in UC market, now shipping more enterprise voice lines than any other technology company. Skype is Built for Consumers First: Simple, Self-Serve, Useful, and Fun The magic of Skype is in its simplicity and self-service nature. It is available on virtually all devices for individuals to download and start communicating within minutes. It enables cost-effective calling to landlines and mobiles around the world, and it boasts a large and active online support community with user-generated content. With an active community of hundreds of millions of users, Skype is both useful and fun. Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are. With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues — just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype — to speak, see and instant message other people on Skype for example. That said, there are some things to be aware of as a business customer. The simplicity and self-service means that it cannot be managed like a business application. Moreover, services like Microsoft Premier Support and Microsoft Consulting Services are not available for Skype. Likewise, there are no volume licensing or similar purchase and distribution mechanisms. Skype purchases are all pre-paid via credit card or wire transfer. Only standard web-based click-through contracts are available, and, while Skype Manager is a useful portal for centralizing some cross-account management, it is designed for less than 20 users. To meet the full range of businesses’ needs, an alternative is needed. Microsoft offers another real-time communication software product, specifically designed for businesses: Lync Businesses deploying real time communications tools are looking for solutions that deliver flexibility (e.g., in the cloud, on-prem, hybrid), enable Information Workers to be more productive, and provide IT with control and management capabilities to support their individual requirements. Lync provides all of this and more. Microsoft Lync is an enterprise-ready unified communications platform. Lync empowers IT administration flexibility and control via Active Directory and archiving and compliance tools, it is an extensible platform with application programming interfaces based on industry-standard technology, and interoperates with other systems and devices. Lync offers the resiliency, scalability, and critical features necessary to enhance or replace traditional PBX systems. Lync enables professional online meetings scaling to hundreds of participants. Lync supports everyday productivity with deep integration with Microsoft Office, Exchange, and SharePoint. Lync has the option of running as a hosted service or as an on-premises deployment and has many options for customized support, including Microsoft Services Premier Support and a large and growing partner community. We’ve continued to see tremendous growth with Lync, Skype accelerates the path that Lync is on. With Skype part of the Microsoft family, new possibilities open up for extending unified communications scenarios to hundreds of millions of people, making rich experiences universal for business communications. Connect Lync with Skype and get the best of both Lync-Skype connectivity gives Lync customers the ability use the global reach of Skype to connect and collaborate with suppliers, customers, and partners while still relying on the enterprise richness of Lync. Microsoft stands alone in being able to deliver such a combination. We will continue to invest in Lync to deliver the controls, manageability, and other enterprise-grade features our customers need.
- Lync (more information at http://technet.microsoft.com/en-us/library/dn342829.aspx) Planning and design tools: Two tools, Topology Planning Tool and Topology Builder, to facilitate planning and design, and to reduce the chance of misconfiguration. Topology Planning Tool automates much of the topology design process. You can export the results from the Planning Tool to Topology Builder, which is the tool that is required to install each server running Lync Server 2013. More information at http://www.microsoft.com/en-us/download/details.aspx?id=36823 Topology Builder stores all configuration information in the Central Management store. More information at http://technet.microsoft.com/en-us/library/gg398339.aspx Server-to-server authentication: In Lync Server 2013, authentication can be configured between servers by using the Open Authorization (OAuth) protocol. More information at http://technet.microsoft.com/en-us/library/jj204817.aspx Role-based access control: Enables you to delegate administrative tasks while maintaining high standards for security. More information at http://technet.microsoft.com/en-us/library/gg425917.aspx Simplified certificates: The Deployment Wizard can automatically populate subject names (SNs) and subject alternative names (SANs), reducing the possibility of including unnecessary and potentially unsecure entries (see http://technet.microsoft.com/en-us/library/dn342829.aspx). Trustworthy SDL: Lync Server 2013 is designed and developed in compliance with the Microsoft Trustworthy Computing Security Development Lifecycle (SDL). More information about SDL at http://msdn.microsoft.com/en-us/library/ms995349.aspx. More information about Lync SDL at http://technet.microsoft.com/en-us/library/dn342829.aspx Additional information about Lync administrative tools: http://technet.microsoft.com/en-us/library/gg195756.aspx Skype (more information at http://www.skype.com/en/security) Robust privacy settings: Skype’s privacy settings let you control who can contact you on Skype, and help you manage your conversation history. You can change your privacy settings to prevent nuisance calls or spam messages, as well as block and report any nuisance contacts. More information at https://support.skype.com/en/faq/FA140/how-do-i-manage-my-privacy-settings-in-skype-for-windows-desktop User profiles: When you create a Skype account, you can provide as much or as little information as you like. Some of the information you provide is displayed to your contacts. Your e-mail address is never displayed. More information at https://support.skype.com/en/faq/FA390/who-can-see-my-profile-information-in-skype-for-windows-desktop Digital certificates: A digital certificate is an electronic credential that can be used to establish the identity of a Skype user, wherever that user may be located. Just like a physical identity document, such as a driving license, a digital certificate must have certain properties in order to be used as a form of identification. More information at http://www.skype.com/en/security/#digital User authentication: As each Skype user possesses a digital credential, it is possible for any Skype user to verify the identity of any other Skype user. Authentication is a critical step in ensuring secure communications. More information at http://www.skype.com/en/security/#digital and http://www.skype.com/en/security/#identity Additional information about TLS and SRTP protocols: https://support.skype.com/resources/sites/SKYPE/content/live/DOCUMENTS/0/DO14/en_US/skype-connect-technical-datasheet.pdf