Personal Information
Entreprise/Lieu de travail
Global United Kingdom
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.sword-ciboodle.com
À propos
Sword Ciboodle is an award winning, multi-channel customer engagement platform, designed for the 21st century organization to meet the needs of the 21st century customer. From telephone to email and community through self-service, our software solutions enable you to create a consistent, efficient and differentiated service experience. The customer experience fabric for many global brands, Sears, Sony, Vodafone, Standard Bank and Vistaprint all leverage our platform to construct a genuinely social and customer centric business.
Mots-clés
customer service
social crm
crm
contact centre
customer experience
contact center
#crm #scrm #ciboodle
socialcontact center
social customer service
future
customer support
relationship
email
work
bpm
customer service management
handling
workflow management
management
flow
process
cases
business process management
case management software
scrm
customer interaction software solutions
customer view
intelligent desk top
unified single view
agent desktop
customer service software
analytics
real time decision manager
sword ciboodle
sas
Tout plus