ServiceNow + Precisely: Getting Business Value and Visibility from Mainframe CIs, CMDB, and Service Mapping
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Your team has a huge responsibility to enable IT services without disruption for your organization. ServiceNow Service Mapping gives you a clear idea of how services are affected by infrastructure issues. However, you are missing one critical piece – visibility into the mainframe (IBM Z). To drive business value, you need visibility into service performance by automatically connecting mainframe CIs into your CMDB and ServiceNow Service Mapping. In this webinar, Ian Hartley, Director of Product Management at Precisely, will discuss how Precisely Ironstream can help you with ITOM visibility by automatically linking your mainframe to ServiceNow Service Mapping in just a few clicks. Watch this on-demand webcast to learn: • The “must-dos” for a proactive approach to mainframe visibility in ServiceNow Service Mapping • How to auto-populate the CMDB and ServiceNow with mainframe CIs • The immediate value Ironstream can bring to your business by connecting the mainframe to ServiceNow
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ServiceNow + Precisely: Getting Business Value and Visibility from Mainframe CIs, CMDB, and Service Mapping
- 1. Getting Business Value and Visibility from Mainframe CIs, CMDB and Service Mapping ServiceNow + Precisely Ian Hartley | Product Management Director
- 2. Housekeeping Webinar Audio • Today’s webcast audio is streamed through your computer speakers • If you need technical assistance with the web interface or audio, please reach out to us using the Q&A box Questions Welcome • Submit your questions at any time during the presentation using the Q&A box. If we don't get to your question, we will follow-up via email Recording and slides • This webinar is being recorded. You will receive an email following the webinar with a link to the recording and slides
- 3. Agenda • Why you’re here • Why care? • What you should be doing (the must do’s) • How you can move forward • ServiceNow + Ironstream • Q & A 3
- 4. Why You’re Here • Already using or thinking of using ServiceNow • Mainframe part of your infrastructure • Important/critical systems, services, applications include mainframe • Want to maximize your ServiceNow investment • Add mainframe elements • Improve visibility, business agility, reduce or eliminate downtime, lower costs, etc. • Complete the picture of services 4
- 5. Presentation name 5 Today, everything happens quickly • Business runs at high velocity • Demands high availability • Customers have high expectations Must! • Have visibility • Be agile • Quickly identify and resolve issues • Keep the business running Why Care? 5
- 6. What You Should be Doing Visibility and Understanding are key • Must be aware of the complete landscape • Must be aware of issues – fast • Be able to pinpoint – fast • Proactive, on top of the situation • Not reactive, diagnosing after the event 6 Mobile/ Browser Middle ware Middle ware Middle ware Many services, many challenges, many options • Variety of systems & platforms • Complex architectures • Multiple technology elements: hardware, software & skill sets • Range of monitors & methods for surveillance & response
- 7. 1. Visibility 7 Mainframe • ‘Specialized’ environment • Has a lot of baked-in knowledge • Has consistency, but also variety • Not ServiceNow native territory • Pattern for Discovery • Very limited results
- 8. “The Tool of Tools” • Manual processes are common • Unmanageable • Time-consuming • Labor-intensive • Limited in many ways One customer said: “We’ve been collecting and documenting this information for 18 months…and we’re still not done!” 8 Excel
- 9. 9 Does This Really Meet Requirements? Must! • Have visibility • Be agile • Quickly identify and resolve issues • Keep the business running
- 10. 2. Understanding 10 What is there • Leverage what you know • What you have • How it connects How things relate • Apply your knowledge • Standard/expected • Non-standard/unexpected • “Just because…
- 11. 2. Understanding What is there • Leverage what you know • What you have • How it connects How things relate • Apply your knowledge • Standard/expected • Non-standard/unexpected • “Just because… 11 CIs CI connections
- 12. How you can move forward 12
- 13. Think Public Transport Visibility = Discovery Shows the “points of interest” and “roads” Understanding = Service Mapping Shows how “points of interest” are connected in the context of a specific journey 13
- 14. Ironstream for ServiceNow Discovery IBM Z • DB2 - DDF, DSG, databases, table spaces and deep configuration data • Completed jobs • DASD storage • Storage groups • CICS - regions, transactions, programs • IMS - regions, databases, transactions, programs • MQ - managers, channels, queues • Memory • LPAR • CPU • Network connectivity • Installed IBM/non-IBM software IBM i • Local Storage with ASPs • Memory • LPAR • CPU • Network connectivity • Installed software • Selected system values • Subsystems • Active jobs • Job queues • Output queues • Libraries • Program objects 14 1. Visibility CMDB population • Automated • Filtered • Reliable • Accurate
- 15. Discovery – IBM Z components (Configuration Items / CIs) • Get the visibility you need…hands-free • Configure…run…automate
- 17. Ironstream for ServiceNow Service Mapping IBM Z • LPARs • Completed z/OS Jobs • SMS Storage Groups • DB2 • Subsystems • Databases • Table Spaces • Tables • Data Sharing Group • Distributed Data Facility • CICS • Regions • Lists • Groups • Transactions • MQ • Managers • Queues • Channels IBM i • Programs • Files • Job Queues • Output Queues • Subsystems • … 17 2. Understand Apply Service Context via ‘patterns’ • Automated • Filtered • Reliable • Accurate
- 18. Service Mapping for Mainframe • Leverage ‘patterns’ to add ‘discovered’ configuration items into ‘service’ context • Configure…run…automate • Get mainframe into the wider service view of critical applications & processes
- 20. Q & A
- 21. Thank you
Notes de l'éditeur
- And of course this is where ServiceNow can help. 2 things are key: Visibility How what you have fits together – i.e. a map of what constitutes a service/system/application
- But what about when it comes to mainframe? Name OS Version Operating system Manufacturer Serial number
- Does it really meet requirements? Does it really cater for those MUST DO items from earlier?
- But what about when it comes to mainframe? Name OS Version Operating system Manufacturer Serial number
- But what about when it comes to mainframe? Name OS Version Operating system Manufacturer Serial number
- To understand the relationship between these two features, think about a city bus map. The underlying road map shows all the city’s roads and how they intersect. In the same way, Discovery shows you all CIs and how they are related. Now, think about a public transport route. This shows you the specific roads that make up the route and which intersections the bus passes through. This is the equivalent of a service map, which shows you the CIs (roads) that support the service, along with their service-level relationships. And, just like roads and bus routes, these two features work seamlessly with each other. For instance, you can instantly see which services are impacted by a CI issue, in the same way that a city bus map lets you see which bus routes are affected by a road closure.