3. PLAN
• List expectations
• Analyse requirements
• Draw up the list of
services you will
provide
• Analyse the skill sets
required
TCUK 2013, Bristol UK
Find good vantage points, view your
task from as many perspectives as
you can…
4. PLAN
• Draw up and carry out
the recruitment plan
• Prepare induction and
initial training plans
• Prepare tools
• Agree a launch plan
TCUK 2013, Bristol UK
Find good vantage points, view your
task from as many perspectives as
you can…
5. LAUNCH
• Perform inductions
• Get everyone
functional early on
• Publicise the services
now available
• Liaise with customers
• Mentor, monitor, be
mindful
TCUK 2013, Bristol UK
Take the helm firmly, know where
you’re going and what your crew
are capable of…
6. DEVELOP
• Update development
and training plans
• Start more advanced
training
• Publicise extended
range of services
• Liaise with customers
• Review progress
together
• Mentor, monitor, be
mindful
TCUK 2013, Bristol UK
Solve problems and learn
together…
7. FINE TUNE
• Check that the team is
fulfilling requirements,
meeting expectations
• Train, coach and
mentor to bridge any
gaps
• Work together to
develop more efficient
team practices
• Review progress
together
TCUK 2013, Bristol UK
Work out what makes you practice
Fill those final skill gaps, that bit
more efficient, takes you to
better teamwork, cross-train…
8. MANAGE
• Keep reviewing
expectations and
requirements
• Work with the team to
adapt strategy
• Review progress
together
• Mentor, monitor, be
mindful
TCUK 2013, Bristol UK
Keep a good lookout, keep checking
where you are and continue
coaching…
9. Teamwork
“The strength of the team is each individual member.
The strength of each member is the team.”
― Phil Jackson
TCUK 2013, Bristol UK
10. TCUK 2013, Bristol UK
uk.linkedin.com/pub/dir/Fiona/Parker
fiparker@blueyonder.co.uk
Questions?