Web site overview of EmpowerID Password Manager module

2. Password Manager: Password Self-Service Reset and Helpdesk Management

3. Introducing Password ManagerReduce helpdesk costs while increasing security with self-service According to the Gartner Group, 20% to 50% of all help desk calls are for password resets The Challenge Password resets are the largest single source of help desk requests. As organizations implement stronger password policies, end-users are forced to remember a greater number of complex and frequently changing passwords. The cost of a single password reset in a medium sized organization is estimated to be between $20 and$50. Organizations are caught between the goals of increased security and controlling user support costs. EmpowerID Solution Password Manager provides a simple, secure, self-service solution that allows end users to reset forgotten passwords and unlock their accounts. It also allows administrators to implement stronger password policies while reducing the help desk workload. Organizations no longer have to choose between security and reduced helpdesk costs. 3 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com

4. A user forgets his or her password The user tries various combinations of old passwords and is locked out Eventually the user gives up and calls the helpdesk If possible, the helpdesk responds immediately but usually there is a backlog of requests to the helpdesk issues a “ticket” Common ratio for large companies – 1 helpdesk admin/6000 users! In the meantime, the user cannot access resources they need to perform their job – e.g. email, file shares, printers, etc... Eventually the helpdesk will close the ticket after resetting the user’s password – finally enabling them to work productively I Forgot My Password! Typical Process Before Password Manager 4 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com

5. Password ManagerSelf-Service Reset and Account Unlock 5 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com

8. Only solution able to FORCE users to enroll forpassword reset self-service

9. Only password reset solution built on the Windows Workflow Foundation

10. One Time Password and multi-factor identification supported

11. Detects password changes at Domain Controller and synchronizes changes

12. Helpdesk assisted password reset and unlock

13. User interfaces for SharePoint, Windows XP, Windows Vista/7, and the web

14. Role-based security and assignment of user password and reset self-service policies7 Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com

15. Windows Workflow FoundationPassword Self-Service Reset as a Flexible & Visual Business Process Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com 8

16. User Experience: Service Catalog Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com 9