2. Mission Statement
Vision
Provides quality and professional services to internal and external users
Mission
Achieve customer satisfaction and increase business revenue
3. IT Setup Business Plan
Opening Thoughts
Execution Lifecycle
The Team
4. Outsource vs. In-Source: Opening
Thoughts
Is defining ‘core’
competences enough ?
What about taking
‘blending’ approach?
Is Outsourcing a one-way
street ?
5. The Team
Head IT
Security Policy
Control/Audit/Incident
Coordination
IT Service
Desk
Office
Technology
LAN/WAN/ IT
Security
Office
Equipments
Asset
Management
Monitoring
Management
Data Center
Application Dev
& Solutions
6. Execution Lifecycle
Discovery
Solution
Phase
Identification
Opportunity Identification
Business Case development
Communication Planning
Detailed study of process
Gathering critical process
parameters
• Solution Identification
process, Technology
• Transition kick-Off
•
•
•
•
•
Transition
Supported
Planning &
Run/Pilot/
Execution
Ramp-up
• Project and Infrastructure
Planning – Knowledge,
Technology, Operations
etc.
• Follow ITIL best practices
• Risk Assessment & Mitigation
• Overall Project Execution –
Infrastructure setup,
recruitment and training
• Production Setup / ramp-up
planning
• SLA Baselining
• Training
Steady State
Operations
Process Stabilization
Performance as per SLAs
Control and Review
Compliance and Risk
Governance
• Performance management
and review
• Process Improvements
•
•
•
•
In-housePros: Total control, Lower cost, Convenience, Flexible to quickly change small thingsCons: Less control over improvements, regular upgrades, Security concerns, Limited technological expertiseOutsourcedPros: Cost-Effectiveness, Skilled Manpower, Improved Quality, Focus in core business, Customer Satisfaction, Operational EfficiencyCons: Communication Challenge, Loss of Control, Language barrier, Legal Compliance and Security, Quality RiskBlendedPros: Local expertise, Reliability, Control, Time for making Strategy, focus on core businessCons: Communication Challenge, Loss of Control, Security and Compliance issues
