CEO and Co-founder of TOPdesk talks about the future of service management.

1. SEE the future
Wolter Smit, CEO & Co-founder
SEE the future

2. TOPdesk in numbers
11 branches
9 countries
3rd Best
Employer
547
employees
Founded in
1992

4. Service Excellence
Service DeskClient Supplier

8. ?

10. The End of Possession

12. On-premises
5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0
SaaS
5.7 5.6 5.5 5.4 5.3 5.2
Newest
Newest

13. Continuous Deployment

14. You Suppliers
Large Medium Small
Introducing…

16. Size
Collaboration
Ocassionally
Part of the team
Your
TOPdesk
Bespoke
Integration
E-mail
PhoneOften

20. Customer

21. Service Excellence
Customer Centric Service Chain
“The End of Possession”
· Demand service, not a device
· Make the chain transparent
· Orchestrate the experience

22. Are you really Customer Centric?

23. SLA XLA

29. Suggestions in Self-Service Portal

30. Service DeskClient Supplier

31. Service
Desk
Client Supplier

32. Service Excellence
Customer Centric
“Are you really Customer Centric?”
· SLA or XLA?
· Service will be central
· Empower the customer
Service Chain
“The End of Possession”
· Demand service, not a device
· Make the chain transparent
· Orchestrate the experience

33. Questions?