The document discusses TOPdesk, a service desk software company with 12 branches across 10 countries and 4000 customers. It highlights TOPdesk's continuous deployment of new features and bespoke integration capabilities. The rest of the document focuses on TOPdesk's approach to customer centric service, including empowering customers through self-service suggestions and ensuring a seamless experience across the entire service chain from service desk to client to supplier.

1. SEE the future
Benno Richters, MD TOPdesk Magyarország Kft.
SEE the future

2. TOPdesk in numbers
12 branches
10 countries
4000
customers
550
employees
Founded in
1992

4. Service Excellence
Service DeskClient Supplier

8. ?

10. The End of Possession

12. On-premises
5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0
SaaS
5.7 5.6 5.5 5.4 5.3 5.2
Newest
Newest

13. Continuous Deployment

14. You Suppliers
Large Medium Small
Introducing…

16. Size
Collaboration
Ocassionally
Part of the team
Your
TOPdesk
Bespoke
Integration
Often

20. Customer

21. Service Excellence
Customer Centric Service Chain
“The End of Possession”
· Demand service, not a device
· Make the chain transparent
· Orchestrate the experience

22. Are you really Customer Centric?

23. SLA XLA

29. Suggestions in Self-Service Portal

30. Service DeskClient Supplier

31. Service
Desk
Client Supplier

32. Service Excellence
Customer Centric
“Are you really Customer Centric?”
· SLA or XLA?
· Seamless Experience
· Empower the customer
Service Chain
“The End of Possession”
· Demand service, not a device
· Make the chain transparent
· Orchestrate the experience

33. Questions?