The secret ingredient to building a great service culture
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A story about how a company culture can build engaged employees and improve customer experience by Ron van Haasteren
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The secret ingredient to building a great service culture
- 1. TOPdesk on Tour TOPdesk on Tour The secret ingredient to building a great service culture
- 3. TOPdesk on Tour Say hello to Annabelle Answers • Tonight • 5:30 • 2 adults • 1 child • Baby seat please Confirmation • Tonight • 7:30 • 1 person
- 6. TOPdesk on Tour 84% of enterprises believe AI will provide them with a competitive advantage
- 8. TOPdesk on Tour People should be at the centre of technology
- 9. TOPdesk on Tour “Over the next decade literally every company will compete on the basis of customer experience”
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- 13. TOPdesk on Tour 81% higher customer satisfaction score 81% higher customer satisfaction score
- 14. TOPdesk on Tour 57% more effort on the job 57% more effort on the job
- 15. TOPdesk on Tour 20% higher productivity 20% higher productivity
- 16. TOPdesk on Tour 21% higher profitability 21% higher profitability
- 17. TOPdesk on Tour Goede aristotles
- 18. TOPdesk on Tour “Pleasure in the job puts perfection in the work” - Aristoteles -
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- 22. TOPdesk on Tour TOPdesk on Tour It’s all about culture Four small steps
- 23. TOPdesk on Tour Shows in values, agreements, behavior What is culture? Culture
- 24. TOPdesk on Tour The steps to take • Motivation • Values • Mission and vision • Strengths
- 25. TOPdesk on Tour Motivation People find work as natural as play
- 26. TOPdesk on Tour Motivation Foosball Table Free Lunch High Salary Game time Friday Drinks Getting Things Done Meaningful Progress Flow Freedom Responsibility
- 27. TOPdesk on Tour Values Guide with values over rules
- 28. TOPdesk on Tour Freedom Trust Responsibility Values
- 29. TOPdesk on Tour Mission and vision Be transparent on what the department and organization is aiming for
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- 31. TOPdesk on Tour Strengths Build on strengths instead of focusing on improving weaknesses
- 32. TOPdesk on Tour Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid. Albert Einstein
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- 35. TOPdesk on Tour Let’s sum up…
- 36. TOPdesk on Tour TOPdesk on Tour Thank You
- 37. TOPdesk on Tour