TOPdesk Product Development - From Vision to Themes to Roadmap - TOPdesk on Tour Denmark 2017
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How will TOPdesk help you improve your service management in the future? Product Manager Sietze Meijer presents the vision of TOPdesk on service management and how the tool will develop to help you reach it.
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TOPdesk Product Development - From Vision to Themes to Roadmap - TOPdesk on Tour Denmark 2017
- 1. TOPdesk Product Development From vision to roadmap to products Sietze Meijer
- 3. Building a roadmap Vision Our Ambition
- 4. We want to be the most relevant internal service management platform for mid-sized organizations world-wide and their Managed Service Providers and suppliers.
- 5. Vision • Standard & Simple We believe the future is in software that is incredibly easy to use and implement. • Shared Service Management We believe the end-user will expect all services to co-operate seamlessly. • Service Chain Integration We believe service delivery isn’t confined to the walls of your organization.
- 6. Translation to the product Vision Trends Our Ambition
- 7. Trends in Service Management
- 9. The end of possession
- 15. Customer
- 16. Customer Centric “Are you really Customer Centric?” Trends Service Chain “The End of Possession” • Demand service, not a device • Make the chain transparent • Orchestrate the experience
- 17. Customer Centric
- 18. SLA XLA
- 23. Trends Customer Centric “Are you really Customer Centric?” • SLA or XLA? • Seamless Experience • Empower the customer Service Chain “The End of Possession” • Demand service, not a device • Make the chain transparent • Orchestrate the experience
- 26. Development themes Development themes Development themes ….. ….. R O A D M A P Building a roadmap Vision Product Strategy Trends Our Ambition
- 27. The Service Management ‘chain’
- 28. Service Excellence • Shift Left • Suggestions • Search from TOPdesk in other content • Customer feedback/XLAs • Share and subscribe to tickets from colleagues
- 29. Bring the MSP on board • Response Times • Reporting • Contracts • Auto link SLA’s
- 31. TOPdesk as a Service • Events and Actions to web • Continuous deployment
- 33. Implementation out of the box • Independent AD Link • Custom imports for persons and assets
- 34. Self explanatory software • Getting started wizards • Navigation
- 35. Two service delivery ‘key stones’
- 36. Asset Management • Migration to Assets • Asset flexibility • API • Impact analysis • Service integration
- 37. Workflows • Standardized flow of activities • Understand the next step
- 39. Domain Experts • Graphical Process Designer • Chat with customers
- 40. Customer Collaboration • TD2TD Link • Worcade integration • Shared Conversations
- 41. The TOPdesk Ecosystem • Standard integrations • Service Automation • Marketplace
- 44. Development themes in reality
- 46. Development themes in reality • What is happening now within themes? • We will show it to you and keep you up to date!
- 51. Roadmap VS TIP • Something different • Roadmap is higher level • Product feedback / user voicing as input for roadmap • Transparency is critical at both levels
- 52. Where to find it? tip.topdesk.com Or visit our Extranet > Product Development
- 53. Summary
- 54. Roadmap VS TIP Vision Development themes Development themes Development themes ….. ….. Product Strategy R O A D M A P Trends Our Ambition Feature request/user voicing
- 55. What do we think we will achieve?