This learning tool was created in the framework of the Erasmus+ TOTVET project financed with the support from the European Commission.

1. Module 3: LEADERSHIP
PreparingTutorsfor
WorkBasedLearning
Developed in the framework of the Erasmus+ Project 2018-1-RO01-KA202-049191
TOTVET - Training of Tutors and VET professionals for high quality in Work
Based Learning and Dual Learning
This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.

2. Summary
In this Leaning Tool you, as company tutore will:
learn
 Describe the company in (in-depth) organization theory as well as
partnership roles and cooperation and networking principles
 Describe the progress of the trainers in obtaining the learning
outcomes and describe the attitude elements such as punctuality,
presence, seriousness of approach in carrying out work tasks,
perseverance, personal control, etc.
 Select appropriate information methods and tools: written,
telephone, verbal
understand
 Manage training relationship (and also related conflicts) in company
and at local level
 Efficiently conduct and take part in meetings
 Select the elements of the trainee's evolution relevant for the
goals and purpose of the traineeship to inform the VET teacher guide
and other stakeholders

3. and
be able to
 Transmit the social value and responsibility of in-company
training by fostering internal exchange and communicating in a
professional way
 Inform VET teachers, school managers and other stakeholders,
using suitable ways and tools

4. Summary
 Main issues:
THE REASONS WHY EFFECTIVE TEAMWORK
IS IMPORTANT FOR ALL ORGANISATIOS
1. Teamwork creates a smoother and looser structure
2. Teamwork encoureges flexibility
3. Teamwork enhances problem solving
4. Teamwork improves productivity
5. Teamwork motivates the workforce

5. THE REASONS WHY EFFECTIVE TEAMWORK IS IMPORTANT FOR ALL
ORGANISATIOS
 What is teamwork?
 Teamwork is the term used of joining together the efforts of
bringing members in a project or business together to achieve a
common goal. The members of the team work together effectively
as a group with the aim of increasing productivity and
performance.
 Smart leaders encourage teamwork and give the teams the authority
to take decisions based on what they see is right. Smart individuals
learn to work well within a team since that is becoming more and
more important in all fields of work. Team work translate into
performance when it is managed well.

6. 1) Teamwork creates a smoother and looser structure by
developing a friendly environment where leaders are not
trying to become bosses but rather work together with
members as a team. This helps build strong bonds
between the members.
2

7. 2) Teamwork encourages flexibility since by working
and communicating together teams enable
different perspectives to be considered and thus
allow the business to respond to change faster.

8. 3) Teamwork enhances problem solving by combining
different ideas, solutions, abilities and talents into one big
productive unit and allows new ideas to flourish and goals
to be achieved faster.

9. 4)Teamwork improves productivity since the
performance and knowledge of an individual is
limited compared with the group of varied skilled
sets.

10.  5) Teamwork motivates the workforce and creates a
healthy environment between the team members as this is
essential because most people spend more time with their
colleagues more than they do with their friends.

11. Communication and conflict resolution
Characteristics of conflict
 Perceived incompatibilies
 Expressed struggle
 Interdependence of parties
 Simultaneos cooperation and competition
 Potential interference or blocking of goals
Definition of Conflict
 Social interaction of two of more interdependent parties who perceive
incompatibles goals

12. Misperceptions and Assumptions about Conflict
 Conflict its not evil; it is the normal state of affair
 The best metaphor of conflict is a dance or a dialogue, not a war,
 People should develop a repertoaire of approaches for managing
conflicts
Role of Communication in Conflict Management
Conflict interaction
 Evolves is stages
 Acquires a momentum of its own
 Becomes cyclical or patterned
 Can escalate or de-escalate
 Is linked to relationships and past communication patterns

13. Destructive of Dysfunctional Conflict
 Characterized by:
- Growth in issues, parties and costs
- Blurred and distorled issues
- Frequent emotional eruptions
- Parties become inflexible
- Decreased communication
Constructive of Functional Conflict
 Characterized by:
- Defining and clarifying the problem
- Uncovering and prioriting optionsEngaging in a dialog
- Enhancing mutual understandy

14. Effective Conflict Management Approaches
 Develop a repertoire of interpersonal strategies and
styles
- Avoidance
- Smoothing
- Competing
- Compromise
- Problem Solving

15. Effective Conflict Management Approaches
 Attend to the shadow or background conflict
- Position self in the conflict
- Enlisting allies- seed ideas early
- Focus on framing and reframing
- Use appreciative moves – save the other party’s face

16. Framing and Reframing the Conflict
 Naming- what is this conflict about
 Explaining – how do I explain it?
 Blaming – how am I assessing blame ?
 Claiming – who owns it?
Alter or Change the Story
 Ways to describe events, occurrences and parties
 Key elements of stories
 Ways that stories are similar and different
 Moral of the story
 Elements missing in the story.

17. Effective communication methods and methods

18. Topics Covered
 Communication, its process and types
 Verbal Communication and its types
 Non - verbal Communication and its types
 Verbal Vs Non – Verbal Communication

19. What is comunication?
Communication is the process of
interchanging information, ideas, feelings
and opinions, with or without the use of
words, i.e.signals.
Process of Communication

20. Verbal Communication
Definition of Verbal Communication
The communication in whith the sender uses words, whether spoken or
written, to transmit the message to the receiver is known as Verbal
Communication. It is the most effective form of communication that
leads to misunderstanding as the communication between parties is
clear, i.e. the parties are using words for saying anything.
Types of Verbal Communication:
Oral Communication
Written Communication

21. The communication can be done in two ways
(i) Oral – like face to face communication, lectures, phone
calls, seminars, etc.
(ii) Writte – Letters, E-mail, SMS, etc.
There are two types communication, they are:
 Formal Communication:
Also termed as communication, it is a type of
communication in which the sender follows a pre-defined
channel to transmit the information to the receiver is
known as formal communication.
 Informal Communication:
Most commonly known as grapevine, the type of
communication in which the sender does not follow any
pre-defined channels to transmit the information known as
informal communication.

22. Non-verbal Communication
The process of communicating without the use of
words, facial expressions, body language, gestures,
postures, etc.
 Types of Non-verbal Communication:
- Kinesics
- Artifacts
- Proxemics
- Chronemics
- Vocalics
- Haptics

23. Verbal Communication Vs Non-verbal Communication
The process of communication in
which words are used to transmit
message
Meaning
The process of sending and
receiving wordless message.
No
Time
Consuming
Yes
Rarely takes place
Delivery of
Wrong message
Mostly takes place
Not Required
Personal
Presence
Required
Message is conveyed clearly and
immediate feedback is possible
Advantage
It complements verbal
communication

24. Difference Between Verbal and Nonvebal
Communication
Communication is a natural phenomenon, it is an act uf
interacting with people and sharing information with them. Do
you know, whether you speak or not, it communicates the
message to the other party. There are two types of
communication Verbal and Non-verbal.
Verbal communication is a form of communication in
which you use words to interchange the information withother
people either in the form of speech or writing.
On the contrary, Nonverbal communication does not use
words for communicating anything, but some other modes are
used, i.e. where communication takes place by way of unspoken
or unwritten messages such as body language, facial expressions,
sing language and so forth. In article excerpt, we`ve broken down
all the important diferences between verbal and non-verbal
communication in detail.

25. Comparison Chart
BASIS FOR
COMPARISION
VERBAL
COMMUNICATION
NON-VERBAL COMMUNICATION
Meaning The communication in which the sender
uses words to transmit the message to
the receiver is known as verba
communication
The communication that takes place
between sender and receiver with the
use of signs is known as non-verbal
communication
Types Formal and Informal Chronemics, Vovalics, Haptics, Kinesics,
Proxemics, Artifacts
Time Consuming No Yes
Chances of transmission of wrong
message
Rarely happens Happens most of the time.
Documentary Evidence The Message can be clearly understood
and immediate feedback is possible.
Helpful in understanding emotions,
status, lifestyle and feelings of the
sender.
Presence The Message can be transmitted through
letters, phone calls, etc. so the personal
presence of the parties, doesn`t make
any change.
The personal presence of both the
parties to communication is a must.

26. Key Differences Between verbal and nonverbal Communication
The use of words in communication the difference betweenverbal and non-
verbal communication in detail:
 The use in communication is Verbal communication. The communication
which is based on signs, not on words is Non-verbal communication.
 There are very fewew chances of confusion in verbal communication between
the sender and receiver. Conversely, the chances of misunderstanding and
confusion in non-verbal communication are very as the use of language is not
done.
 In verbal communication, the interchange of the message is very fast which
leads to rapid feedback. In opposition to this, the non-verbal communication is
based more on understanding which takes time and hence it is comparatively
alow.
 In verbal communication, the presence of both partie at the place of
communication is not necessary, as it can also be done if the parties are at
different locations. On the other hand, for an effective non-verbal
communication, both the parties must be there, at the time of communication.
 In verbal communication, the documentary evidence is maintained if the
communication is formal or written. But, there is no coclusive evidence in case
of non-verbal communication.
 Verbal communication fulfils the most natural desire of humans – talk. In the
case of Non-verbal communication, feelings, status, emotions, personality, etc.
are very easily communicated, through the acts done by the parties to the
communication.

27. Conclusion
 Verbal and Non-verbal communication are not
contradictory to each other, but they are complementary as
somebody has said, „Actions are louder than words.” In
short, both goes side by side and helps a human being, to
interact and respond to other human beings.
 Verbal communication is obviously an important part of
life as we use words to communicate. But have you ever
thought, that a small baby cannot use language or words to
speak, but he chooses signs to show his anger, happiness,
and sorrow. Similarly, deaf and dumb persons also use sign
language for communicating with other people. So, this is
the significance of Non-verbal communication in many
lives.

28. 4. Record trainee progress
What is assessment?
Assessment is the process of evaluating and measuring an individuals
achievement: typically done whith assessment tools such as assignments or
examinations.
The types of Learning Assessments:
 Diagnostic Assessment (as Pre-Assessment):
 Assesses a trainee’s strengths, weaknesses, knowledge and skills prior to
instruction.
 Formative Assessment: Assesses a trainee’s performance during instruction,
and usually occurs regularly throughout the instruction process.
 Summative Assessment: Measures a trainee’s achievement at the end of
instruction.
 Norm-Referenced Assessment: Compares a trainee’s performance against other
students ( a national group or other “ norm”
 Criterion- Referenced Assessment: Measures a trainee’s performance against a
goal, specific objective, or standard.
 Interim/Benchmark Assessment: Evaluates trainees performance at periodic
intervals, frequently at the end of a grading period. Can predict student
performance on end-of-the-year-summative assessments.

29. Why Assessment is important?
Provides diagnostic feedback
 What is the trainee’s knowledge base?
 What is the trainee’s performance base?
 What are the trainee’s needs?
 What has to be taught?
Helps educators set standards
 What performance demonstrates understanding?
 What performance demonstrates Knowledge?
 What performance demonstrates mastery?

30. Evaluates progress
 How is the trainee doing?
 What teaching methods or approaches are most effective?
 What changes or modification to a lesson are needed to
help the trainee?
Relates to a trainee’s progress
 What has the trainee’s learned?
 Can the trainee’s talk about the new knowledge?
 Can the trainee’s demonstrate and use the new skills in
other projects?
Motivates performance for trainee’s self –evaluation:
 Now that l’ m in charge learning, how am I doing?
 Now that I know how I’m doing, how can I do better?

31. “Children must be taught how to thing, not what to
thing”
Margaret Mead