Learn the impacts of change both on business and individuals, what it means to be a great leader in a changing environment, and how people can rewire their brain to adapt to the changing world.

2. Today’s Speakers
• Dr. Casey Mulqueen
• Dr. Natalie Wolfson
• David Collins

3. Congratulations!
You Have Just Been
Promoted to CEO

4. If you don't have a competitive advantage…
DON'T COMPETE.
— Jack Welch, former CEO of GE

5. COMPETITIVE ADVANTAGE:
an edge that generates greater sales, margins or
customer retention than the other guys.

6. Where does it come from?

7. It used to come
from him…

8. Then came
the Inventors

9. Ushering in
a new age…
the Industrial
Revolution

10. Where size and scale
DOES matter

11. Enter technology…
and the modern
era begins

12. And it’s a Game Changer

13. The average age U.S. worker is 40-44 years old.
That means they have experienced …

14. Life without FACEBOOK
Facebook was founded in Harvard Dorm in February 2004

15. Life without SMART PHONES
First generation iPhone was released on June 29, 2007.

16. NO GOOGLE…
founded on September 4, 1998
OR INTERNET
Netscape 0.9 released on October 13, 1994

17. The pace of change is accelerating.

18. And it is impacting our world as CEOs
Competitive Advantages Were Built Over Decades
 Raw Materials
 Size and Scale
 Power of our Brand
 Expertise of our Employees
… and lasted just as long

19. Remember these companies?

21. WHO’S NEXT?
AND Possibly…

22. Long Live the King!
“Wal-Mart Takes Over The World”
What operates in 44 countries, has 2,276 stores
outside of the U.S., has more than 100,000
associates…
Forbes Magazin“e – January 2006

23. The King is Dead
“Falling Back to Earth”
with the price gap shrinking between Wal-Mart
Stores Inc. and its competitors, the retailing
giant faces the double sorrow of sluggish sales
and traffic.
Wall Street Journal – July 2014

24. Polling Question
How much is your organization affected by competitive
change?
Not at all
A little bit
Quite a bit
It’s all we talk about

25. Fortune Top 20
Turnover Chart
35%
45%
60%

26. New Members in Fortune 500

27. So What Might You Be
Thinking About as a CEO?
Adapt today. Or else…

28. And You Wouldn’t be Alone
< 50% – Global executives who have confidence in
their companies’ ability to capitalize on
market shifts or serve new customers.
50% – Do not believe that their culture is adaptive
enough to respond positively to change.
44% – Uncertain that their workforces
are prepared to manage
change through economic
uncertainty.

29. What Do Killer CEOs Emphasize?
Innovation
Change
Forward
thinking
Re-engineering
High-growth vs
legacy business
Obsoleting
products

30. What Do Killer CEOs Miss?
Change
Resistance
The People
Element
Stress
Coping

31. Difficult for Business.
Even Tougher on Individuals.

32. Business Evolution vs. Human Evolution

33. “Corporate agility is the
key to not only surviving
but also in surviving in
today’s rapidly changing
business environment.”

34. Agile firms grow revenue
37% faster and generate
30% higher profits than
non-agile companies.
— Massachusetts Institute
of Technology (MIT)

35. What’s the Impact of All this Change
on People & Companies?
PEOPLE
Stress
Illness
Depression
Obesity
COMPANIES
Disengagement
Turnover
Stagnation
SURVIVAL!

36. Organizational Impact of Stress
$300 billion —Cost of stress to American companies annually
1 million — Daily American work absences
4 times — Stress is much more likely
to cause absences than
workplace accidents
or disease

37. Absenteeism
Presenteeism

38. Presenteeism

39. Polling Question
Is Presenteeism a problem for your organization?
Yes
No
Not Sure

40. Question
What examples of Presenteeism
have you seen in the workplace?

41. 41

43. Negativity Bias
43

45. Evolution Affects
Us Today
“Bob, please come
see me when you
return from lunch.”

46. “MEvaottlu, ctaionn w Ae ftfaelkc ts Us Today
about some of
the figures on
your report?”

49. Neuroplasticity to the Rescue.

50. Our Emotional and Logical Brain
Prefrontal
Cortex
(Logical Brain)
Neocortex
(Logical Brain)
Limbic System
(Emotional Brain)

51. Stress is Not the Problem

52. It’s the Reaction to Stress that Matters

53. PERFORMANCE
MANAGEMENT
Change
Agility
TEAMING
PRODUCT
TRAINING
CONFLICT
MANAGEMENT
NEGOTIATION
SALES
TRAINING
TODAY
Most training today
focuses on processes
and not the core
individual.
It’s not more effort,
but investment in the
right places that is
needed.
Mindset

54. Trainable
Techniques

58. Effective Leaders:
• Serve as Role Model
• Communicate a Higher Purpose
• Know Your People
• Stimulate Your People
• Reward Your People

59. Market Basket

60. “You demonstrated to the
world that it is a person’s
moral obligation and social
responsibility to protect a
culture which provides an
honorable and dignified
place to work.”
Arthur T. Demoulas

61. Summary/Review
• Every organization faces
challenges in today’s world
• Individuals are susceptible to
hidden barriers
• Recognizing and managing
these barriers is key to
individual AND organization
• An organization with resilient
people is more successful

62. Follow-Up
• Adaptive Mindset
Whitepaper
• On-Demand Version
of Webinar
• Specific question
follow-up
62

63. The Essence of
Who We Are
We believe that improving a
person’s understanding of themselves
and others makes the world a better place
Through research and experience we uncover the hidden
barriers that prevent individuals from achieving their
maximum potential and identify how to overcome them
We synthesize our discoveries into actionable learning
and resources that improve an individual's performance
in all parts of their lives
Adaptive Mindset for Resiliency™

64. Adaptive Mindset ™ Programs
Developing a Resilient Mindset
TM
• Resiliency is a way to productively
deal with stress and overcome our
brain’s natural, counter-productive
ways of thinking.
• This course teaches people about
sources of their stress, response
patterns to stress, and practical
strategies for altering responses.
• Decades of resiliency research and
groundbreaking neuroscience.

65. Questions