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Contact Centre Learnership Induction 1

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Contact Centre Learnership Induction 1

  1. 1. From Backpack to Brief Case Welcome to the world of the Professionals!
  2. 2. The Imperial Group
  3. 3. Background on Imperial Health Sciences Brand Statement: “Africa’s leading partner in Healthcare Supply Chain” Started in 2000 as PHD Was bought by RTT and became RTT Medical Grew and became RTT Health Sciences in 2011 Acquired by IMPERIAL in January 2013 and branded Imperial Health Sciences We have branches in South Africa (CPT, Centurion), Ghana, Nigeria, Kenya, USA and footprints in the likes of Malawi and Uganda. At IMPERIAL Health Sciences - our vision is to succeed in being a leading, integrated logistics and supply chain management company that operates in the context of a global economy IHS Employs > 800 people
  4. 4. What we do
  5. 5. Our Values “Ordinary Heroes, Living Extraordinary Values” • For as long as the earth exists there are principles that will always exist i.e. night and day, summer and winter and planting and harvesting. • Thus, everything in life revolves around the principle of planting and sowing. • A principle is something that comes first before everything. • And it is upon this principle that our values are built: • Respect • Execution • Appreciation • Pride Here at IHS we believe in putting in only the best to get the best results; the law of sowing and reaping is always at play ~ Tabea Nong (Coordinator:HR Compliance)
  6. 6. Our Values: REAP  IHS heroes strive towards an environment where all communication and interactions are conducted with regard and consideration.  We respect: Individuality, diversity, opinions, equipment, our clients, but most of ourselves.
  7. 7. Our Values: REAP E X E C U T I O N  IHS Heroes strive towards a culture where every task or operation is completed effectively and efficiently.  Respecting deadlines to reach the company and client expectation.  We share in each other’s accomplishments when we have worked together as a team to reach our goals.
  8. 8. Our Values: REAP A P P R E C I A T I O N  As IHS Heroes we treat one another as valuable assets to the team.  We communicate, and above all listen to each other’s ideas and experiences.  ‘Each person has a valuable contribution to make’.  We recognise and acknowledge the worth and value of people and their contributions.
  9. 9. Our Values P R I D E  IHS Heroes take pride in themselves and their work.  This earns us recognition and trust of colleagues and clients.  Thus, we honour IHS not just with our words, but with our actions.  We understand that we are part of a bigger than just ourselves; what we do has a major impact in our world.
  10. 10. The World of Work
  11. 11. What is your expectation of the World Of Work?
  12. 12. Preparation for Work…  There are certain skills that are not taught in school i.e. effective communication, time management, conflict management etc.  The skills that you can learn when you’re at school will not be applicable.  They will be obsolete (outdated) by the time you get into the workplace and will not need them, except for one skill.  The skill of being able not to give the right answer to questions about what you were taught in school, but to make the right response to situations that are outside the scope of what you were taught in school.  Thus, the one really competitive skill is the skill of being able to learn.  Clip on Dos and Don’ts in the workplace.
  13. 13. Preparation for Work…. Here are the top ten soft skills in demand for today's job market: 1. Communication Skills 2. Computer Literacy Skills 3. Interpersonal Skills 4. Adaptability 5.Research Skills 6.Project Management (Organization, planning and effectively implementing projects). 7.Problem Solving 8. Creative/ Innovative (for continuous improvement). 9. Strong work ethic. 10. Emotional Intelligence (relates to your social skills, social awareness and self- management abilities).
  14. 14. The Power of You- Self Awareness…  The famous “Tell me about yourself” interview question…  Definition of Self- Awareness;  Motivational speaker Tony Robbins says that “self-awareness is one of the rarest of human commodities “- and that the one tool that can help you achieve self-awareness is... love.  So, self-awareness is the ability to identify what makes you great and manage all the other dysfunctional habits that may inhibit you from being the best.  Taking time to connect with our awareness of our self is now the key to understanding how we think, what we are interested in and what we value.  This is critical to helping us understand what work, workplace and work approach fits us.
  15. 15. The Power of You- Self Awareness…  A tool that can help you with getting to know yourself better – Johari’s Window  Developed by American psychologists Joseph Luft and Harry Ingham in the 1950's, calling it 'Johari' after combining their first names, Joe and Harry . What you see in Me What you do not see in Me What I see in Me The Public Self The Private Self (or Hidden Self) What I do not see in Me The Blind Self The Undiscovered Self
  16. 16. Have you considered your career plan…? JOB CAREEER What is it Job is an activity through which an individual can earn money. It is a regular activity in exchange of payment. A career is the pursuit of a lifelong ambition or the general course of progression towards lifelong goals. Requirements Education or Special training may or may not be required Usually requires special learning that includes individualized components that develop abilities beyond that which training is capable of. Risk taking . A job is “safe”, as stability of work and income is there. However shifting priorities, especially in resource jobs, can abruptly change the demand and require relocation which is an unstable factor. Risks may be completely external. A career may not mean stability of work as it encourages one to take risks. The risks are often internal and therefore planned Time Short- term Long - term What is the difference between a career and a job?
  17. 17. A Positive Self-Esteem…  Above all skills that you can acquire in order to be successful, you need to love yourself.  Loving yourself means excepting all the good and even the bad about yourself and still remain content to be You.  Being great in life means being super proud of who you are, where you come from and knowing where you are going.  “You were born an original so do not settle for being a copy” (Author unknown).  Be the Best that only You can Be!
  18. 18. Questions???

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