2. •
handy | Hotel Sales Presentation
handy’s Global Presence
London
handy will guide you to wine
and dine like the Queen
Istanbul
handy allows you to explore
where East genuinely meets West
Milan
With handy, you can be the trendiest
addition to the capital of fashion
Bangkok
handy will lead you to taste the best
of Thailand’s spices and aromas
2
Rome
handy will show you how to do as
the Romans do
Singapore
Use handy to explore the hidden
Hakka history
Hong Kong
80% of the city's 3 to 5-star hotels now come with handy smartphones.
Discover the gems of Hong Kong hidden within the skyline
Macau
handy is rolling high in the
entertainment capital of Asia
Paris
There is much affection for
handy in the city of love
3. •
handy | Hotel Sales Presentation
handy is the free amenity every guest desires!
• Allows guests to explore freely
• Completely removes roaming charges
• Connects guests with friends and family,
wherever they are
• Finally, always connect your guest to your hotel
The New Travel Buddy
4. •
handy | Hotel Sales Presentation
What is handy?
handy is a complimentary smartphone, that is seen as part of the hotel’s
amenities, that elevates your guest’s experience during their stay
4
Unlimited Local and International Calls
Unlimited Internet Access
Latest Travel Finds
Exclusive Brand Promotions
Speed Dial to Hotel Services
5. •
handy | Hotel Sales Presentation
Rotating Welcome Screensavers that greet your guest
Comments:
Sign-off:
6. •
handy | Hotel Sales Presentation
handy Personalizes The Journey For Your Guest
Welcome Screen Passcode 8 secs. Intro Video
6
Language Selection HomescreenCheck-out Date
7. •
handy | Hotel Sales Presentation
1. Side Menu
Provides access to all features. From utilities to tutorials as well
as the Erase Data function.
2. Hotel Banner
Entry point to all hotel-related content customizable by each
hotel.
3. Newsfeed
Real-time suggestions to the latest finds in the city, with useful
links plus local weather and currency.
4. Bottom Menu Bar
handy’s most loved features, including App Drawer, City Guide,
handy Phone and more.
8. •
handy | Hotel Sales Presentation
Sub-Homescreen : Hotel Social Media Banner 8
Expand your social media presence with handy.
Link your social media accounts onto the
Sub-Homescreen to keep your guests updated and
expand your social media following.
Social Media
9. •
handy | Hotel Sales Presentation
Get your content front and centre on handy’s
newsfeed - Simply add #handy to your
Facebook and Twitter posts, to publish up to 4
posts a day, right on the homescreen. Take
your guests directly to your social media
content, and increase your social engagement.
Appears in
handy Newsfeed
Links to
Facebook post
Links to
Twitter post
10. •
handy | Hotel Sales Presentation
Side Menu
Invite customers to access My Account to view their
favourite articles or change their Passcode. The
Side Menu also gives instant access to popular
tools.
• handy Messages
• Utilities
• Tutorials
• Change Language
• Erase Data functions
Homescreen - Side Menu
Side Menu
11. •
handy | Hotel Sales Presentation
Newsfeed
Real-time travel recommendations which
are seamlessly integrated in the handy
newsfeed.
• Latest events
• Local attractions
• Dining recommendations
• Special retail offers
• Night life suggestions
Homescreen - Newsfeed
Default Homescreen
12. •
handy | Hotel Sales Presentation
Apps : Preloaded Apps 12
Got an app to promote? Try our App drawer.
This is one of handy’s most visited areas, so make your
loyalty program app stand out by placing it in the
Recommended row or in the list of useful apps below.
This is the best time to encourage guests to sign up. You
can also increase your revenue with this feature!
Main
The best of tradition meets with
the height of elegance to
provide you an exclusive
retreat.
App
13. •
handy | Hotel Sales Presentation
Bottom Menu Bar - App Drawer
App Drawer
One of the most frequented screens, the
App Drawer is home to the most used
apps, such as browsers, social networks
and emails. Apps are localised by city.
For example:
• MTR App for Hong Kong
• Tube App for London
• Metro App for Paris
• MRT for Singapore
Recommended
Apps
App List
App Drawer - Entry Point App Drawer - Main Menu
14. •
handy | Hotel Sales Presentation
City Guide
The handy city guide covers three areas:
Eat, Shop and Do.
The main menu features latest articles
that are updated weekly to provide tips,
guides and travel inspiration.
Each area of the guide filters into
categories to find the exact content you
are looking for.
City Guide - Main Menu City Guide - Shop City Guide - Article
Bottom Menu Bar - City Guide
15. •
handy | Hotel Sales Presentation
Call
The handy Phone allows guests to import their
contacts and make:
• Local calls
• International calls
• Room-to-Room calls
• And share their local number to others
Hotels can set up speed dial numbers to their
services for a hassle-free experience.
For emergencies, your guest can have immediate
access to useful numbers such as police,
hospitals, embassies and others!
handy Phone -
Main Menu
handy Phone -
Dialer
handy Phone -
Make International Calls
16. •
handy | Hotel Sales Presentation
Virtual Extension
handy Phone My Phone Number
handy also comes with a private local number for
guests to share with their friends, colleagues and
family.
This is perfect for guests to be reached by local
establishments that cannot make international calls.
handy comes with a virtual extension number that has
the following features:
• It is unique to the guest during their stay
• The extension changes after the guest erases data to
ensure privacy
Completely free your guest from any roaming charges!
17. •
handy | Hotel Sales Presentation
handy dashboard in the CMS consolidates all
guest interactions with handy.
handy provides the following statistics:
• How many guests are using handy
• What push messages are popular
• What they are interested in - Eat / Shop / Do
• What hotel facilities generate the most interest
18. •
handy | Hotel Sales Presentation
This is one of the most direct
and efficient ways to boost your
hotel’s ranking on TripAdvisor, in
turn increasing your RevPAR.
Use push messages to prompt
guests to leave a review prior to
check-out. Upon submission, the
manager receives a notification
by email and is able to call the
guest for service recovery, for a
sub-par review.
TripAdvisor Review Push Message
Pre-filled form,
directly in TripAdvisor
Immediate email
for sub-par review
TripAdvisor Review
19. •
handy | Hotel Sales Presentation
CMS - TripAdvisor Reviews
See all TripAdvisor reviews that mention
handy, in one place within our CMS.
Detailed comments allow marketers to push
relevant offerings to guest immediately.
Now, providing personalised service to your
guest is easy with handy!
20. •
handy | Hotel Sales Presentation
Improve Your Ranking
Elevate your TripAdvisor ranking by:
• Increasing your TripAdvisor postings by
50% after launch
• Improve your TripAdvisor rating by at least
0.31 on average
V
4.03Average TripAdvisor review
without mentioning handy
4.34Average TripAdvisor review
mentioning handy
Partnership with TripAdvisor to enable guests
to review you during their stay
21. •
handy | Hotel Sales Presentation
How handy Helps You Impress The Guest
“ The hotel also provides a free "handy"
smartphone for the guests to use during the
stay. Given odd restrictions in Turkey regarding
SIM registration, I wasn't able to purchase a
local SIM card for my phone. The handy phone
was very useful for GPS and internet while
roaming around the city. Neat touch, and I
hope all Starwood properties start doing this. ”
- W Istanbul -
TripAdvisor review
“ handy was so helpful during this trip that I
thought I will be lost without handy. We
searched restaurants and places to shop by
using the app on it. However, we got around
using Google Maps. ”
- InterContinental Hong Kong -
TripAdvisor review
- Anantara Bangkok Riverside -
TripAdvisor review
92% of guests use handy for an average of 60 minutes or more per day
“ I was moved to write this review since they
are trialling a new innovation, handy, you can
not only surf the internet but also make local
calls and best of all international calls. It also
includes maps, a taxi card to help you return
to the hotel (I have never seen this at any
other hotel). ”
21
22. •
handy | Hotel Sales Presentation
What Do These Reviews Really Mean?
With the addition of handy as a room attribute, handy produces an average TripAdvisor review
increase of 0.31, which helps achieve a 3.5% in RevPar.
* Source : Research report published by the Cornell School of Hospitality
0.31increase in TripAdvisor rating
= 3.5%increase in RevPar
“If a hotel increases its review score by one point, the hotel can increase its price by 11.2% and still
maintain the same occupancy or market share.*”
23. •
handy | Hotel Sales Presentation
handy is proven to increase your RevPAR
*Source : ‘Determining guests’ willingness to pay for hotel room attributes with a discrete choice model’. Research conducted at Hotel ICON by Hong Kong Polytechnic University.
https://www.researchgate.net/publication/278036622
Guests are willing to pay up to $21.15 USD/night* for handy in their room
GUESTS BY TYPE
$ USD
Willingness to pay for handy
All guests $21.15 USD
Leisure traveler $19.86 USD
Business traveler $24.76 USD
First-time guest $17.93 USD
Repeat guest $23.99 USD
An academic research paper shows guests’ willingness
to pay for a hotel room that includes the handy service.
From their findings, guests are willing to pay $21.15
USD for a handy smartphone as a room attribute.
With handy, hotels can now increase profitability in their
revenue management and better service their guests!
24. •
handy | Hotel Sales Presentation
handy Push Messaging - Personalized Services For Your Guest
Promote your service at any time!
Push messages for F&B promotions, MICE events
and operational notifications. Alert guests about
transport strikes or bad weather, or request a
TripAdvisor review during their stay with you.
handy phone
DIALER CALL HISTORY CONTACTSPHONE BOOK
My Number : +852 3056 1054
Extension : 5722#
Make International Calls
Useful Numbers
Hotel Contacts
R
Front Desk Room Service Food & Beverage More
F R F
Import Contacts
Sync Contacts
Use handy as your own phone. Import your contacts
from one or more of the following sources.
All personal information on this phone will be erased
after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
Facebook
Wechat
Instagram
Skype
Twitter
Contacts
hone. Import your contacts
ollowing sources.
on this phone will be erased
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
IMPORT
Achen
Bchen
Antonoya
Bntonoya
A
B
C
Search
DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK
han
handy Service
handy Reservations
2 found
Make International Calls
+61AUSTRALIA
Below is the list of countries and regions you may call
for FREE with your handy phone. Simply tap the call
button and dial the number to call.
If you wish to make a call to place that are not listed
here, you may do so with your in-room telephone, but
note that charges may apply. Contact front desk for
details.
Useful Numbershandy phone
My Number : +852 3056 1054
Make International Calls
Useful Numbers
DIALER CALL HISTORY CONTACTSPHONE BOOK
+852 3056 1054
5722#
My Number :
Dear Guest
Extension :
Your handy phone can be reached at the
following number and extension.
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
8236
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
Room Service
Room Service
+ 852 2305 6100 , Hong Kong
+ 852 2305 6100 , Hong Kong
03-14-2016 15:53
03-14-2016 15:53
03-14-2016 12:53
03-14-2016 12:53
03-14-2016 11:53
03-14-2016 11:53
+ 5123 4567
+ 5123 4567
+ 5123 7890
+ 5123 7890
Shenzhen , China
Shenzhen , China
Unknown
Unknown
Today
Yesterday
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone New Contact
First name
Last name
Phone
New Contact
First name
Last name
Phone
Achen
Delete
Join us in the hotel
lounge for a
seasonal cocktail
handy phone
DIALER CALL HISTORY CONTACTSPHONE BOOK
My Number : +852 3056 1054
Extension : 5722#
Make International Calls
Useful Numbers
Hotel Contacts
R
Front Desk Room Service Food & Beverage More
F R F
Import Contacts
Sync Contacts
Use handy as your own phone. Import your contacts
from one or more of the following sources.
All personal information on this phone will be erased
after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
Facebook
Wechat
Instagram
Skype
Twitter
Sync Contacts
Use handy as your own phone. Import your contacts
from one or more of the following sources.
All personal information on this phone will be erased
after you check out.
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
IMPORT
Facebook
Wechat
Instagram
Skype
Twitter
Google
Achen
Bchen
Antonoya
Bntonoya
A
B
C
Search
DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK
han
handy Service
handy Reservations
2 found
Make International Calls
+61AUSTRALIA
Below is the list of countries and regions you may call
for FREE with your handy phone. Simply tap the call
button and dial the number to call.
If you wish to make a call to place that are not listed
here, you may do so with your in-room telephone, but
note that charges may apply. Contact front desk for
details.
Useful Numbershandy phone
My Number : +852 3056 1054
Make International Calls
Useful Numbers
DIALER CALL HISTORY CONTACTSPHONE BOOK
+852 3056 1054
5722#
My Number :
Dear Guest
Extension :
Your handy phone can be reached at the
following number and extension.
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
8236
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
Room Service
Room Service
+ 852 2305 6100 , Hong Kong
+ 852 2305 6100 , Hong Kong
03-14-2016 15:53
03-14-2016 15:53
03-14-2016 12:53
03-14-2016 12:53
03-14-2016 11:53
03-14-2016 11:53
+ 5123 4567
+ 5123 4567
+ 5123 7890
+ 5123 7890
Shenzhen , China
Shenzhen , China
Unknown
Unknown
Today
Yesterday
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone New Contact
First name
Last name
Phone
Events Centre
Looking to host
your next
meeting?
handy phone
DIALER CALL HISTORY CONTACTSPHONE BOOK
My Number : +852 3056 1054
Extension : 5722#
Make International Calls
Useful Numbers
Hotel Contacts
R
Front Desk Room Service Food & Beverage More
F R F
Import Contacts
s
ort your contacts
ources.
one will be erased
IMPORTIMPORTIMPORT
IMPORT
IMPORT
IMPORT
Achen
Bchen
Antonoya
Bntonoya
A
B
C
Search
DIALER CALL HISTORY CONTACTSPHONE BOOK DIALER CALL HISTORY CONTACTSPHONE BOOK
han
handy Service
handy Reservations
2 found
Make International Calls
+61AUSTRALIA
Below is the list of countries and regions you may call
for FREE with your handy phone. Simply tap the call
button and dial the number to call.
If you wish to make a call to place that are not listed
here, you may do so with your in-room telephone, but
note that charges may apply. Contact front desk for
details.
Useful Numbershandy phone
My Number : +852 3056 1054
Make International Calls
Useful Numbers
DIALER CALL HISTORY CONTACTSPHONE BOOK
+852 3056 1054
5722#
My Number :
Dear Guest
Extension :
Your handy phone can be reached at the
following number and extension.
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
8236
1
4
2ABC
PQRS
JKLGHI
TUV
+
WXYZ
MNO
DEF
5
3
6
7 8
0* #
9
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone
Room Service
Room Service
+ 852 2305 6100 , Hong Kong
+ 852 2305 6100 , Hong Kong
03-14-2016 15:53
03-14-2016 15:53
03-14-2016 12:53
03-14-2016 12:53
03-14-2016 11:53
03-14-2016 11:53
+ 5123 4567
+ 5123 4567
+ 5123 7890
+ 5123 7890
Shenzhen , China
Shenzhen , China
Unknown
Unknown
Today
Yesterday
DIALER CALL HISTORY CONTACTSPHONE BOOK
handy phone New Contact
First name
Last name
Phone
New Contact
First name
Last name
Phone
Achen
Delete
25. •
handy | Hotel Sales Presentation
CMS - Device Tracking Dashboard
Front office can always see where handy
devices are. This ensures the handy phone
is within the hotel’s possession before the
guest checks out, along with other features.
The device tracking screen has 5 Features:
• In Room
• Erase Data
• Wake up call
• DND
• GPS tracking
handy locations:
• In Room
• Out of Room
• Outside Hotel
• Offline
26. •
handy | Hotel Sales Presentation
Security - Auto Erase Data
handy ensures guest data is always secure
through an automated ‘Erase Data’ process:
• During activation, guest selects their check
out date
• Upon the date of check out, a pop-up
message will remind the guest of the erase
• In case of an extended check out time, guest
can simply postpone the erase data action
and continue to enjoy handy
27. •
handy | Hotel Sales Presentation
Security - Manual Erase Data
The Erase Data function is always accessible on
the Side Menu of handy. Guest data is always
secure through various ‘Erase Data’ methods:
• Guest can erase data via side menu
• Housekeeping staff can erase data during
their routine cleaning after guest check out
• Front Office can erase via the Device Tracking
Dashboard during check out
Side Menu Erase Data
