1. TAKURA DONALD MAKONI
33 Ness Road Mandara, | Harare | 077 686 7771 | rassieai@googlemail.com
OBJECTIVE
I am seeking aposition in Account Management or Customer ServicesManagement.
SKILLS PROFILE
- Excellent communication skills, written and oral.
- Proficient with MSOfficeapplications includingWord, Excel, Access, Sage, PowerPoint.
- Proficient with MACOS applications includingKeynote, AdobePhotoshop, Illustrator, In-design andMedia Encoder
- Minutetaking, scheduling and planning, standard form andapplication completion.
- Client account maintenance, paymentsprocessing, invoicing, andcompany travel andreservationsand client correspondence.
- Team working skillsand ableto work aloneon initiativeto deadlinesand budget allocations.
- Work planningskillsand report writingand authoring.
- Excellent customer careskills, interpersonal orviatelephony oremail.
EMPLOYMENT HISTORY
Marketing & Events Management Director – KwaMurongo Traditional Restaurant & Events Venue 01/06/2014 to Present
Harare, Zimbabwe
- Advertising &Marketing concepts, designand implementation.
- Procurement of stock and client accountmaintenance.
- Eventsplanning and management.
- Client liaison
Administrative Officer – Northern Ireland Human Rights Commission 9/1/2012 — 30/03/2012
Belfast, United Kingdom
- Front desk responsibilities including client reception answeringincomingcalls.
- Updating and maintenance of allinformation received for media portalsi.e. website, electronic bulletinsand social media.
- Eventsplanning and management.
- Development worker liaison.
- General upkeep and filingof all data and correspondence
- Maintenanceand upkeep of NIHRCpublic library.
TechMahindra/Orange(BT Telecomm) – Call Advisor and Data Entry Clerk 24/1/2011—
30/9/2011
Belfast, United Kingdom
- Level 2 Call Advisor forincomingand outgoingcallsin afast paced CallCentreenvironment.
- Inputting highly detailed technical reportsin excel formatand compiling data related reportsformanagement meetings and conference
calls.
- Attention to detailwhen transcribingvolumesof informationto timesensitivereports.
Healthy Buildings International - Data Entry Assistant 1/11//2009— 22/2/2010
Belfast, United Kingdom
- Inputting highly detailed technical reportsonto computer managementsystemsfor presentation of official reports.
- Attention to detailwhen transcribingvolumesof informationto timesensitivereports.
Translink - Customer Support Agent 1/2//2009 — 30/6/2009
Belfast, United Kingdom
- Answering inboundcustomer queries, processing reservations, creditcard paymentsand ticket purchases.
- Arranging customer assistanceon publictransport systems, privatehires

2. - And arranging thedelivery oftimetables, promotional materialsand brochures to customers.
Wastebeater PLC- Sales Administrator 3/1/2008 —30/08/2008
Belfast, United Kingdom
- Management of thesalesand enquiries desk.
- Coordination ofalloutbound trafficfor collection and delivery ofwastemanagement skipsand bins.
- Initialising accountsfor new customersand maintaining existing customerdatabase.
- Administrative dutiesassociated with customer support department including liaisonbetween customersand salesdepartment.
- Administrationofcash and credit card paymentsfrom customersfor delivery of service.
Humax Electronics - Customer Support Team Leader 1/3//2004 — 30/8/2007
Newtownards, United Kingdom
- Management of Customer Support Team;
- Receiving inboundand makingoutbound calls.
- Technical repairsto damaged orinoperabledigitaltelevision set topboxesand televisions.
- Testing and analysing new products.
- Liaising with serviceproviders and broadcastersin order toprovidemoreeffectivecustomer support and after care.
- Processing of paymentsthrough cash and credit cardpurchases.
- Arranging and facilitatingproduct demonstrations for Technology Showsand Exhibitions.
Orange Telecomm - Administrative Assistant 1/2//2004 — 3/1/2004
Belfast, United Kingdom
- General administrative management ofBelfast Public Relations office.
- Setting up meeting sforaccountexecutives.
- Making travel and accommodationarrangements,.
- Conference room facilitation for variousevents.
The Newsletter - Post Manager. 1/8/2002— 01/02/2004
Belfast, United Kingdom
- Coordinate incoming andoutgoingpost.
- Filing, distribution, archivingand receptionist duties.
Munyati Consultants - Senior Consultant 1999-2001
Harare, Zimbabwe
- Client Liaison and accountmanagement
- Booking and overseeing ofmedia schedulesand campaigns.
- Production oversightand management
- Campaign conceptualisingand design
- Client product trials, market research and surveys
- Management of Media Buyer office
Michael Hogg Young & Rubicam Advertising - Media Manager 1997-1999
Harare, Zimbabwe
- Client Liaison
- Booking and overseeing ofmedia schedulesand campaigns.
- Broadcaster liaison, ie. ZBC, Joy TV,MBC
- Client product trials, market research and surveys
- Management of Media Buyer office
Inter-Africa Outdoor Advertising - Traffic Coordinator. 1/8/1995— 1997
Harare, Zimbabwe

3. - General administrative management ofoperationlist of all existingBillboards/hoardings.
- Surveying potentialhoarding sitesand managing City ofHarareapplications for sitesand their subsequent submissions.
- Inspection and approval ofall client hoarding graphics.
- Drawing up and managing schedulesand excursions forBillboard maintenancecrews.
ACTIVITIES/HOBBIES
- Communications Officer for ACSONI (African andCaribbean SupportOrganisation ofNorthern Ireland), Belfast
- Inter-Cultural DevelopmentEducation Facilitator, BeyondSkin, Belfast
- Music Production,Video Production, Communications, IT andGraphic Design.
QUALIFICATIONS
- AdvertisingandMedia AssociationCertificate in Advertising(ADMA)
- LCCI Diploma in Marketing, Sales & Public Relations
- Conflict Resolutionin Global YouthWork
REFERENCES
- Dr. David Russell –Deputy Directorof NorthernIreland Human RightsCommission,TempleCourt, 39North Street, Belfast –+44 2890243987
David.Russell@nihrc.org
- Alfred Abolarin –Program Manager of African andCaribbean Community Support Organisationof NI. 9Lower Crescent, Belfast – +44
2890434090info@acsoni.org
- Dr. Simba H. S Makoni - Kamunda Investments, 9Normandy Road, Alexandra Park, Harare, +263 4 770524 +263 772213730
simba@kamunda.co.zw