Doreen Chipato has extensive experience in administrative and customer service roles. She has strong skills in processing orders, scheduling clients, analyzing data, managing communications and inventory. Chipato is a self-motivated team player with strong computer and communication skills who is passionate about providing excellent customer service. She has worked in administrative roles for companies in customer service, moving, optics, and communications.

1. DOREEN T. CHIPATO
213-10411 105 Ave NW Cell:647-771-3610
Edmonton, AB T5H 4R8 chipato.tapuwa@gmail.com
Profile Summary
Hands onadministrative andcoordinating professional withanindepthunderstandingof businessprioritiesand
effectivecoordinationinahighpacedcustomerfacingbranch setting;possessago-getterattitude,goingabove
and beyondingettingthe jobdone inorderto contribute tothe successof the team and the business
Administrative Skills
• Received, processedandverifiedthe accuracyof orders
• Managed bookingsandschedulingclients
• Analyzeddatatodetermine answerstoquestionsfromcustomers
• Managed incomingandoutgoingmail, emails, faxesanddeliveries
• Purchased,receivedandinventoryofficeequipment
• Reportedoninventoryusage quarterly
• Initiatedrequiredactionsforresponsetocustomerservice requests,includingthe maintenanceof
customerinformation andfollow up
• Respondedtoinformation requestsinatimelyandeffective manner
• Photocopied andcollateddocumentsfordistribution,mailingandfiling
Communicationand Interpersonal Skills
• StrongcomputerskillsincludingMicrosoftoffice andgoogle
• Strongteam playerwitha“can-do” attitude andpassionforexcellence
• Excellentabilitytoaddressnewchallenges andembrace opportunitiesforgrowth
• Effective communicatorwiththe abilitytodeveloppositive workingrelationshipswithcustomers
• Undertakesdevelopmentalopportunitiesto meetfuture organizational needs
• Self-motivated,approachable andquicklearner andthe abilityto implementnew skillsefficiently
• Anticipate andcapitalizesonemergingopportunitiesandrisks
Work Experience
GuestCustomerServices SNC Lavalin, Fort McMurray, AB Feb2014 – Aug2015
AdministrationAssistant Urban Movers, Toronto, ON Jun2012 – Feb2014
Service Representative Essilor, Canoptec, Toronto, ON Feb2009 – May 2011
Receptionist Yootel Communications, Toronto, ON Dec 2008 – Jan2009
Education and Computer Skills
Customer Service Certificate, Micro Skills, Toronto, ON 2008
Included:MicrosoftOffice(Excel,Access,PowerPoint,Word and Outlook)
High School GED, Elkhart, IN 2007
Public Relations Diploma, Harare, ZIM 2006
High School Diploma, Harare, ZIM 2004
References–AvailableUponRequest