1. Tarek S. Hafez
thatguyfromthething.website | ​thafez@ymail.com​ | 210-997-2227
Professional Philosophy
Self-motivated, and highly observant problem solver whose talent, introspection and love of learning creates a
clear focus on problem resolution​.
Summary of Qualifications
8 mos experience in Full Stack Web Development
2+ yrs experience in leadership roles
5+ yrs experience in technical support
7+ yrs IT support
7+ yrs in customer service
Web Development Experience
https://github.com/BobFromAccounting
Adnormal Oatmeal
Craigslist clone aimed at enabling online bake sales as a project for Codeup, utilizing HTML 5, CSS 3, Bootstrap 3,
JavaScript, Jquery, and PHP using a custom MVC framework.
thatguyfromthething.website
A blog project and personal website build as a project for Codeup, utilizing HTML 5, CSS 3, Bootstrap 3,
JavaScript, AngularJS, JQuery, PHP and Laravel 4.2, as well as several Laravel Packages.
Mental Help
A capstone project aimed at creating an online, peer-to-peer community for those seeking to share their Mental
Health experiences and develop digital support networks. Created using HTML 5, CSS 3, Bootstrap 3, SASS,
JavaScript, JQuery, over 4000 lines of PHP, all inside of the Laravel 4.2 framework, implementing many Laravel
Packages.
Professional Experience
Codeup - Curriculum Developer & Consultant October 2015 - Current
● Provide analysis to identify possible points of improvement within the Codeup Curriculum, and discuss
ways to simplify the lesson content while maintaining a high level of skills transfer.
● Assist in the creation of new curriculum content.
CMS Open Payments Help Desk - Tier II Analyst January 2015 - June 2015
● Supported CMS.gov Centers for Medicare & Medicaid Services Open Payments program, application, and
public website.
● Created and revised standard operating procedures used by the Open Payments Help Desk for daily
troubleshooting
AT&T Uverse ICM Support Specialist - Tier III May 2014 - August 2014
● Maintained a 100% customer satisfaction rating and a 96% resolution rate for all incoming trouble tickets
entering the center.
● Utilized advanced systems for tracking and submitting advanced trouble tickets for back-end provisioning
and additional support for customers experiencing severe errors within their account servicing.
Zenimax Online Studios - iEnergizer Austin - QA Tester Tier II December 2013 - April 2014
● Provided a broad range of Customer Care, including: Technical Support, Billing Support, Software Analysis,
Game Tester feedback and bug reporting.
● Itemized and sorted tens of thousands of incoming contacts from beta testers sending in bug reports and
software glitches working with a team of programmers to hot patch and organize mass resolutions to test
reports.

2. Generations Federal Credit Union - Financial Advocate II January 2012 - January 2013
● Managed local company marketing event to enhance products and services awareness, ultimately
assisting in the generation of a 35% increase in new, long term revenue streams.
● Worked within a team to resolve conflicting system information for Episys (Credit Union Software) as a
route to improve efficiency and response time for end-users, allowing for the expansion of Instant issue
Debit cards within the retail outlet departments.
ATC Computers - Lead Technician January 2006 - August 2010
● Built and Repaired Windows, MAC, and Linux based computers.
● Maintained local area networks and worked in a team to provide low-level maintenance of server farms.
● Contributed to a 60% increase in company’s customer base over a two-year period.
Transcom/Nucomm International - Lead IT Technician and Networking Specialist October 2009 - August 2010
● Four Week Training in PCI compliance, IT policies, and Device Management Software.
● Provided IT support for 600+ employees in a call center environment.
● Worked with team to correct latency issues and achieve 75% faster boot-up time, saving the company
$10,000 in long term maintenance and licensing fees.
Education
Codeup Full-Stack Bootcamp June 2015 - October 2015
Full-time 16-week course teaching HTML/CSS, JavaScript, JQuery framework, PHP and Laravel framework.
Making full stack applications in an agile environment for the duration of the course.
Skills
Applications OS Protocols Virtualizations Hardware
MS Office, MS
Access, JIRA,
Confluence, RNT
Ticketing, F5
Portal Knowledge
Base, Splunk,
Sleepy Giant,
CSRM, Remedy,
Oracle EIDM,
Sublime Text
Editor 2,
PHPStorm,
BASH, Git, github,
Gitbook, VIM
Windows Server
2000/2003/2010
, XP, Vista, 7, 8,
Mac OS X, Linux
Ubuntu 14.04
HTTP/HTTPS,
TCP/IP, DNS,
DHCP, SMTP,
POP, IMAP, SSL,
SSH
VMware,
Microsoft Virtual
Server,
VirtualBox,
vagrant, ansible
HP, DELL, IBM,
Intel, Cisco,
Avaya VoIP
Telephony,
Lexmark, NVIDIA,
GFORCE, Apple
Web
Programming
Wireless Security Remote Access Utilities
HTML, CSS, Sass,
JavaScript,
JQuery, PHP,
Laravel
Framework 4.2,
Angular.JS, MVC,
MVVM, CQRS,
PHPspec,
PHPUnit, BASH
Belkin, Linksys,
Dlink
Firewalls,
Symantec Mail
Security for
Exchange
VPN, Citrix Go to
Meeting, Cisco
Webex, Git
Norton Ghost
Drive
Imaging/Cloning,
PC Anywhere