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Benzne Webinar : Scrum Mastery - Mastering Empathy & Biases

Benzne Webinar : Scrum Mastery - Mastering Empathy & Biases

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Benzne Webinar : Scrum Mastery - Mastering Empathy & Biases

  1. 1. Scrum Mastery - Mastering Empathy & Biases
  2. 2. © Benzne. All rights reserved 2 Agile ITSM AI Design Thinking Culture Lean Kanban Visualization DevOps CI/CD Scrum SAFe XP Cloud Analytics Mindset People Process Technology Data
  3. 3. 3 Anuj M Ojha 10+ years Agile experience 6+ Orgwide Agile Transformation Journeys 8000+ People Trained 80+ teams coached across multiple Geographies Special area of interest has been bringing in business agility, appropriate mindset & enriching Culture. © Benzne. All Rights Reserved.
  4. 4. LEARN RE-LEARN UNLEARN 03 01 02 © Benzne. All Rights Reserved. 4
  5. 5. ‘How to sight a ‘Scrum Master’?’ Let’s Explore 5 © Benzne. All Rights Reserved.
  6. 6. 6 © Benzne. All Rights Reserved. Blind Acceptance AGILE = JIRA Because I am certified.. Always prove their loyalty towards agile by bad mouthing waterfall & the answer is always... We are just here to ‘help’ & ‘motivate’ 6
  7. 7. Year Incidence Who’s Who? 80 years ago IIDD - Iterative and Incremental Design and Development Developed by Dr. W. Edwards Deming Early adopters : DoD, NASA, US Airforce Late 1940s Lean & Kanban Founded by Toyota & Kanban is articulated in software development environment by David J. Anderson in 2005 with other colleagues Lean s/w development by Mary & Tom Poppendieck 1976 Time for movement in agile Tom Gilb argued evolutionary development of adaptive development iterations that provided rapid results & more frequently visible benefits. Mentioned in his book Software Metrics 1980s-90s • Spiral Model • Rapid prototyping, • RAD (Rapid App. Development), • RUP (Rational Unified Process) Developed in response to traditional methods like Structured Systems Analysis and Design Method and other Waterfall models Spiral Model developed by - Barry Boehm RAD developed by – James Martin RUP developed by – Rational S/w Corp. 1995 Scrum (formally introduced) Initial idea by Hirotaka Takeuchi and Ikujiro Nonaka Formally introduced by – Ken Schwaber, Jeff Sutherland & others 1996 XP – Extreme Programming Developed by Kent Beck at Chrysler corp. 1997 FDD – Feature Driven Development Developed by Jeff De Luca at United Overseas Bank, Singapore 2001 Agile Manifesto 17 developers met to develop 4 essential values & 12 principles ‘Agile’ is not NEW © Benzne. All Rights Reserved. 7
  8. 8. Ref: Agile Alliance subway map ‘Agility’ over doing agile © Benzne. All Rights Reserved. 8
  9. 9. Potentially Shippable Product Increment Review No Changes in Duration or Goal Retrospective Team Daily Scrum Meeting Product Owner Input from End-Users, Customers, Team and Other Stakeholders Product Backlog Refinement Scrum Master Scrum Framework Product Backlog Sprint Backlog A c t i o n a b l e I t e m s Sprint 1-4 Weeks 8 9 10 11 12 7 1 2 3 4 5 6 F E A T U R E S The Scrum Team Sprint Planning Meeting Team Selects How Much To Commit To By Sprint’s End 7 1 2 3 4 5 6 P B I s © Benzne. All Rights Reserved. 9
  10. 10. ‘Why they do what they are doing today?’ Let’s Explore 10 © Benzne. All Rights Reserved.
  11. 11. Anti-patterns - Your conscious vices Master of Scrum I know the truth. I don’t know what is the problem but the answer is Scrum I know.. The certifications I have done & ‘good english’ I speak Clerk Master Only good with booking meetings, writing MoMs and you won’t miss the Alarm clock I am the POWER. Make me a temple Superior than all. Manipulates all to win the conversation & curtained with fakely supreme Agile knowledge My powerful friends Socialise with people to get in their good notes. Biased & power hungry. Only Facilitator With lack of problem solving skills and no eagerness to learn, you end up doing just facilitation Anti Waterfall For any justification, they will blame waterfall, other models and frameworks. My line gets bigger when I demean the other lines Aggressive Lacks patience and complains often. Gets anxious easily and a poor listener Bigotry Intolerant towards those who holds different opinions (or not follow the scrum guide as doctrine) Self-organizing is you-care-not-me Asking team to find solution by themselves doesn’t mean they don't need guidance Paisa Power Punter You think that Agile will help you in getting promotion, good money but not-convinced Agile works and see it as a fashion to adopt. Only I solve the problem Actually Not. You help team in getting their problems solved. And will approach others to also get the team’s problem solved Das Experiment Misunderstanding of role and power impacts project success & team’s moral © Benzne. All Rights Reserved. 11
  12. 12. Cognitive biases - Your subconscious vices Anchoring Effect Relying too much on early piece of information “The team was performing well in first few sprints and now they are non-performers” Availability Heuristic Great availability of info. makes it true “To be credible SM I need to be certified, linkedin shows it” Stereotyping Since you belong to this group, you should be like X&$^@ “You are SAFe certified, surely you may like bureaucracy & structures” Status Quo It’s working so let it be & don’t change “Daily Scrum should be the first event of the day” Gambler’s Fallacy/ Illusion of Validity Believer future is based on past “The average velocity confirms that team must finish before time” Confirmation Bias Information that confirms existing preconceptions This team finishes the DSM in 10 min & they don’t have any problems, I witness often Reactive Devaluation Devaluing idea because it’s from opponent “I disagree, Scrum is limited to planned work only & can’t be used in production support” Ostrich Effect Avoid unpleasant information “Everything is great with my team” Belief Bias Concluding based on believability “And hence the base story should always be 1 story point” Blind Spot Bias Thinking yourself as less biased than others “PMs do command & control” Courtesy Bias Giving a socially acceptable solution “I am with you” Endowment Effect/ Post-purchase Rationalisation It’s good because I HAVE IT “CSM is best” © Benzne. All Rights Reserved. 12
  13. 13. ‘Making of a Scrum Master’ Let’s Explore 13 © Benzne. All Rights Reserved.
  14. 14. First answer this.. Why they want to be Agile? Why you want it to be Agile? What are you hired for? © Benzne. All Rights Reserved. 14
  15. 15. Think like a consultant Inside Out Perspective A belief that the inner strengths and capabilities of the organization will produce a sustainable future Outside In Perspective A belief that customer value creation is the key to success In our context Within organization we need to abide with certain processes, rules, structure and bureaucracy and still perceive excellence In our context An external perspective that helps us in understanding the many ways of improvements aligned with market trends that could benefit us © Benzne. All Rights Reserved. 15
  16. 16. © Benzne. All rights reserved 1. 2 word mantra - ‘BE USEFUL’. Always. 2. When you are on an assignment to train or transform, you must know the names of all the people. It’s fine if you have forgotten them once the assignment ends 3. Always be on time. On time means 2 minutes before an event begins 4. Neven go unprepared or under prepared. All eyes are on you even when they are not looking at you 5. Intent is to get the problem solved and at times you may just need to listen and not speak 6. If you can not create ‘ease to talk’ with your coachee, you have never begun 7. It’s Ok to say, ‘I don’t know’ as there is no point in winning the conversation 8. You are not the only wise one in the room. Be curious. Be attentive. Experience osmotic communication and let the energy guide you My Coaching Standards 16
  17. 17. © Benzne. All rights reserved 9. Do straight talks & stay away from pleasing business. Straight talk doesn’t mean rude. You are not allowed to be rude. No one is allowed to be rude. 10. You are also not allowed to lose hope. They can and they will but you have to always bring them back on track and get moving 11. You need to be respectful, secret keeper and the emotional bin of all around you 12. Practice detachment. It gets overwhelming when you need to listen but don’t judge and still help them. Try taking breaks between 2 assignments - to steam off. 13. You may not be good in making ppt or excel pivots but you need to be great in articulation or storytelling 14. They will forget the words you said but they will never forget the way you made them feel My Coaching Standards 17
  18. 18. © Benzne. All rights reserved My Coaching Standards 15. Each day is your last day at assignment. Make it the best day. Trust me, the news of one failed assignment cross-pollinates faster than 10 successful assignments 16. It is never about ‘bad’ students. It is always about ‘bad’ teachers. Find better ways. 17. Continuous learning is a key. To learn, you may need to read, watch or listen to many things. Keep learning till you can write it in your language. And then share it with others and learn from their feedback. If you are not sharing what you know, it may in a way mean that you are not learning and you may be outdated and not useful. 18
  19. 19. Wish you all the best in your endeavors! :) © Benzne. All Rights Reserved. 19
  20. 20. ‘Questions’ We might help you :) 20 © Benzne. All Rights Reserved.
  21. 21. Some References 21 Find many other learning resources for free at www.Benzne.com/blog/ Please follow us on Linkedin for updates & latest articles © Benzne. All Rights Reserved.
  22. 22. © Benzne. All rights reserved THANK YOU www.Benzne.com

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