1. Elba Iris (Tati) Santiago
D 11 Camino de Amapolas Urb. Enramada Bayamon, P.R. 00961
Mobile: (787) 300-7001, / Home: (787)795-4378 / E-Mail: tatielba@yahoo.com
GENERAL MANAGEMENT, FINANCE & OPERATIONS
KEY COMPETENCIES:
 Business Acumen: Strong financial skills for assertive decision making and strategy development including
achieving results, surpassing targets, improving P&L, cost containment, process improvements, major
restructuring, strong internal controls, sales and market initiatives.
 People Development: Effective influencing and leading people exposing their knowledge, maximizing potential
and visibility within the organization; execute succession plans developing multiple individual contributors to
leadership positions; cross train workforce to allow interdepartmental integration, business continuity and
development
 Change Management: Led several major reorganizations effectively allocating resources and aligning team
members; achieved No.1 position in customer service from a previous ranking of 92 among 138 branches
 Enriched Communication: Clear and transparent communication with stakeholders aligning goals and leading
to mutually beneficial agreements. Communication facilitator at all levels; Fluent in Spanish and English.
PROFESSIONAL EXPERIENCE:
Abbvie, Ltd. 2015 – Actual
Manufacturing Cost Section Manager
Manage six( 6) direct reports in the areas of inventory control, standards, operating and manufacturing variances,
financial reporting and planning, distress, throughput, new project and others. Responsible for standards set up,
and maintenance, inventory control, monthly financials and forecasts, and new projects financials.
ADT Puerto Rico LLC 2008 – 2014
General Manager (2009 – 2014)
Direct the Puerto Rico security direct channel for Residential and Small Business with three direct reports in the
areas of sales, operations, installations, services, EHS, fleet management and Human Resources, business
continuity and property management with $18MM in annual revenues.
•Spearheaded local marketing strategies and sales activities successfully overcoming volume reduction and
adverse conditions.
•Recipient of the Club Excellence Award for operational improvement in 2013 achieving #1 position in all
Customer Service and Operations companywide (138).
•Surpassed 2012 Budget for Revenue, Gross Margin, Free Cash Flow and Expense Reduction.
•Successfully transitioned the business from LAR to US Domestic Group.
•Restructured divisional operations taking financial planning ownership controlling key decisions locally; achieved
increased data uniformity and clarity, modified sales team structure, established new metrics, created leadership
and support positions to improve execution, assisted corporate with legal and government regulatory issues.
Controller (2008 -2009)
Managed Accounting, Credit & Collection, Financial Planning and Budgets, SOX, Treasury, Taxes, MAS Crossings
and Legal for two companies: ADT Security Services and ADT Integrated Solutions comprised of Sensormatic and
Simplex Grinnell.
•Reorganized the financial area to improve month-end closing process. Improved financial indicators: revenue,
costs, DSO, DIO and DPO.
•Updated local company on financial matters pending from 2005 related with the General Ledger account:
reconciliations, inventory, taxes, reserves (bad debt & obsolescence), SOX audits, and receivables from US
National Accounts and others.

2. Jostens Caribbean Trading, Inc. 2006 – 2008
Finance and Operations Manager
Directed operations and financial functions including accounting, financial planning, budget and forecast, treasury,
credit and collections, expense control, tax, legal, HR and administrative functions for Puerto Rico and the
Caribbean with annual revenues of $8MM. Supervised and audited the operation of eight (8) local dealers.
•Established and developed written policies and procedures to ensure adequate internal controls over company
assets and operational procedures.
Ferrero Caribe 2002 - 2006
Controller
Oversaw general accounting, financial planning, budget and forecasting, treasury, credit and collections, insurance,
fleet management, and administration for Puerto Rico and Central America.
•Established expense control program for senior management achieving cost center reductions of up to 5%.
•Developed online local monthly financial package including P&L by country, class of trade and sales
representatives.
•Improved reporting deadline compliance and reduced end-of-month closing from three weeks to two days.
•Performed Controller and Credit Manager functions simultaneously for six months exceeding collection goals.
Sara Lee Branded Apparel 1992 - 2002
Director of Finance and Administration
Directed all financial, general accounting and MIS functions for Puerto Rico and the Caribbean. Performed duties
simultaneously as Acting General Manager and Financial Manager, overseeing sales, marketing, operations, finance
and HR.
•Increased operating results 5%+ over previous year and ROI 3ppt.
•Assisted Corporate CFO in establishing local economies of scale which represented savings of $4MM within two
years; proposed strategies for several phases and recognized for efforts at corporate level.
•Transitioned all accounting functions from corporate to local creating an all-inclusive Accounting Department
including payroll processing done for the first time in Puerto Rico.
•Restructured local IT operations
OTHER EXPERIENCE:
Puerto Rico Hospital Supply Baxter Sales Corporation
Director of Finance and Administration Controller
Budget Manager
Chief Accountant
Project Manager
EDUCATION:
University of Puerto Rico, Rio Piedras Campus
Bachelor’s Degree in Business Administration, Major in Accounting (Magna Cum Laude)
AWARDS & RECOGNITIONS:
 ADT - Club Excellence Award
 Sara Lee - President’s Award
 Sara Lee - Record Performance Award
 Sara Lee - Six Socios Awards
TECHNOLOGY SUMMARY:
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