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THE CULTURE OF SOCIAL
WORKERS
ARTICLE REVIEW
Cultural Competence and Social Diversity
ARTICLE REVIEW
• Social workers should understand culture and its function in human behavior and
society, recognizing the strengths that exist in all cultures.
• As social workers, practicing in culturally sensitive ways is of the highest importance.
ARTICLE REVIEW CONTINUED
• Social workers should have a knowledge base of their clients’ cultures
and be able to demonstrate competence in the provision of services that
are sensitive to clients’ cultures and to differences among people and
cultural groups.
• Social workers should obtain education about and seek to understand the
nature of social diversity and oppression with respect to race, ethnicity,
national origin, color, sex, sexual orientation, gender identity or
expression, age, marital status, political belief, religion, immigration
status, and mental or physical disability.
NASW STANDARDS FOR CULTURAL
COMPETENCY
Ethics and Values
Self-Awareness
Cross-Cultural Knowledge
Cross-Cultural Skills
Service Delivery
NASW STANDARDS FOR CULTURAL
COMPETENCY CONTINUED
Empowerment and Advocacy
Diverse Workforce
Professional Education
Language Diversity
Cross-Cultural Leadership
EXEMPLIFY CULTURAL
QUOTE
• “Culture is the integrated pattern of human behavior that
includes thoughts, behaviors, communications, actions,
customs, beliefs, values, and institutions of a racial, ethnic,
religious, or social group. Social groups may include lesbian,
gay, bisexual, transgender people, people with a disability,
older adults, military families, and immigrants and refugees.”
DEAL & KENNEDY'S STRONG
CULTURES
• Values
• Heroes
• Rites & Rituals
• Communication Systems
DEAL & KENNEDY'S STRONG
CULTURES CONTINUED
SOCIAL WORKERS CULTURAL TYPE
SOCIAL WORKERS CULTURAL TYPE
CONTINUED
•Work-hard, play-hard culture
• This has rapid feedback/reward and low risk, leading to:
•Stress coming from quantity of work rather than uncertainty.
•High-speed action leading to high-speed recreation.
•Such as Restaurants, or software companies.
DEVELOPING CULTURAL COMPETENCY
AS A SOCIAL WORKER
• A social worker’s aim is to advance social justice, equality and to end discrimination.
• Being culturally competent and having cross cultural awareness is an ongoing
process.
• Competency is also important as social workers must attend to their own
perspectives about their own cultural identity and how the client may view us.
PETER & WATERMAN’S “EXCELLENT
CULTURES”
• A bias for action
• Close relations to the customer
• Autonomy and entrepreneurship
• Productivity through people
• Hands-on, value-driven
• Stick to the knitting
• Simple form, lean staff
• Simultaneous loose-tight properties
SOCIAL WORKERS SHOW EXCELLENT
CULTURES
• Social workers aim to exemplify all of Peter & Waterman’s excellent cultures.
• They have close client relationships without crossing boundaries.
• Always hands on and Value driven
EXCELLENT CULTURES CONTINUED
• A BIAS FOR ACTION IS SOMETHING SOCIAL WORKERS EXEMPLIFY.
A bias for action is one of the most necessary traits for a successful entrepreneur.
Studies find that an ability to make decisions quickly and to act upon them is one of
the key determining factors differentiating successful people and companies from
the unsuccessful.
MCKINSEY 7-S
MODEL ELEMENTS
The platform for Peters and Waterman onto
which the In Search Of Excellence research
and theorizing was built, was the McKinsey
7-S model.
CULTURALLY COMPETENT SERVICES ARE NEEDED BEYOND RACE AND
ETHNICITY. CULTURALLY COMPETENT SOCIAL WORKERS ARE ALSO
BETTER ABLE TO ADDRESS ISSUES OF GENDER AND HELP PERSONS WITH
DISABILITIES, OLDER ADULTS, GAYS, LESBIANS, BISEXUALS, AND
TRANSGENDER PEOPLE. A WORKING KNOWLEDGE OF THESE GROUPS’
CULTURES AND VALUES HELPS SOCIAL WORKERS TAILOR CARE SO IT IS
EFFECTIVE AND APPROPRIATE FOR THEIR CLIENTS’ NEEDS.
http://naswil.org/news/chapter-news/featured/the-
importance-of-cultural-competence-in-social-work-practice/
http://www.businessballs.com/tompetersinsearchofexcellence.h
tm
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Slideshare 2

  • 1. THE CULTURE OF SOCIAL WORKERS
  • 2. ARTICLE REVIEW Cultural Competence and Social Diversity
  • 3. ARTICLE REVIEW • Social workers should understand culture and its function in human behavior and society, recognizing the strengths that exist in all cultures. • As social workers, practicing in culturally sensitive ways is of the highest importance.
  • 4. ARTICLE REVIEW CONTINUED • Social workers should have a knowledge base of their clients’ cultures and be able to demonstrate competence in the provision of services that are sensitive to clients’ cultures and to differences among people and cultural groups. • Social workers should obtain education about and seek to understand the nature of social diversity and oppression with respect to race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, and mental or physical disability.
  • 5.
  • 6. NASW STANDARDS FOR CULTURAL COMPETENCY Ethics and Values Self-Awareness Cross-Cultural Knowledge Cross-Cultural Skills Service Delivery
  • 7. NASW STANDARDS FOR CULTURAL COMPETENCY CONTINUED Empowerment and Advocacy Diverse Workforce Professional Education Language Diversity Cross-Cultural Leadership
  • 9. QUOTE • “Culture is the integrated pattern of human behavior that includes thoughts, behaviors, communications, actions, customs, beliefs, values, and institutions of a racial, ethnic, religious, or social group. Social groups may include lesbian, gay, bisexual, transgender people, people with a disability, older adults, military families, and immigrants and refugees.”
  • 10. DEAL & KENNEDY'S STRONG CULTURES • Values • Heroes • Rites & Rituals • Communication Systems
  • 11. DEAL & KENNEDY'S STRONG CULTURES CONTINUED
  • 13. SOCIAL WORKERS CULTURAL TYPE CONTINUED •Work-hard, play-hard culture • This has rapid feedback/reward and low risk, leading to: •Stress coming from quantity of work rather than uncertainty. •High-speed action leading to high-speed recreation. •Such as Restaurants, or software companies.
  • 14. DEVELOPING CULTURAL COMPETENCY AS A SOCIAL WORKER • A social worker’s aim is to advance social justice, equality and to end discrimination. • Being culturally competent and having cross cultural awareness is an ongoing process. • Competency is also important as social workers must attend to their own perspectives about their own cultural identity and how the client may view us.
  • 15. PETER & WATERMAN’S “EXCELLENT CULTURES” • A bias for action • Close relations to the customer • Autonomy and entrepreneurship • Productivity through people • Hands-on, value-driven • Stick to the knitting • Simple form, lean staff • Simultaneous loose-tight properties
  • 16. SOCIAL WORKERS SHOW EXCELLENT CULTURES • Social workers aim to exemplify all of Peter & Waterman’s excellent cultures. • They have close client relationships without crossing boundaries. • Always hands on and Value driven
  • 17. EXCELLENT CULTURES CONTINUED • A BIAS FOR ACTION IS SOMETHING SOCIAL WORKERS EXEMPLIFY. A bias for action is one of the most necessary traits for a successful entrepreneur. Studies find that an ability to make decisions quickly and to act upon them is one of the key determining factors differentiating successful people and companies from the unsuccessful.
  • 18. MCKINSEY 7-S MODEL ELEMENTS The platform for Peters and Waterman onto which the In Search Of Excellence research and theorizing was built, was the McKinsey 7-S model.
  • 19. CULTURALLY COMPETENT SERVICES ARE NEEDED BEYOND RACE AND ETHNICITY. CULTURALLY COMPETENT SOCIAL WORKERS ARE ALSO BETTER ABLE TO ADDRESS ISSUES OF GENDER AND HELP PERSONS WITH DISABILITIES, OLDER ADULTS, GAYS, LESBIANS, BISEXUALS, AND TRANSGENDER PEOPLE. A WORKING KNOWLEDGE OF THESE GROUPS’ CULTURES AND VALUES HELPS SOCIAL WORKERS TAILOR CARE SO IT IS EFFECTIVE AND APPROPRIATE FOR THEIR CLIENTS’ NEEDS.