Is mobilizing your business a key strategy for 2015? In this webinar, Dan Colbert discusses the business impact of your mobile application strategy. He reviews some important criteria related to your lines of business and the nature of transactions taking place on mobile devices. Real customer examples are explored and Dan provides ideas so you can focus on mobilizing your business, not just an application.
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• Learn more: http://xcontrols.org
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• http://www.teamstudio.com/solutions/services/
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TLCC
@PaulDN
Mobilize your business,
Not just an application
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14. UKLUG 2012 – Cardiff, Wales
Mobilize Your Business Process
(not just an app)
Dan Colbert
Teamstudio
15. UKLUG 2012 – Cardiff, Wales
Agenda
• Mobile devices in the enterprise
• Some mobile home truths
• How to build the perfect mobile business app*
• Testing, pilots and adoption
• Real application examples
16. UKLUG 2012 – Cardiff, Wales
What this session is not
• Code examples
• Product demos
• XPages training
• Application demos
17. UKLUG 2012 – Cardiff, Wales
Mobile devices in the enterprise
18. UKLUG 2012 – Cardiff, Wales
Annual tablet shipments to exceed PCs by 2015
0
100,000
200,000
300,000
400,000
2012 2013 2014
PC
Tablet
Source: Gartner (October 2013)
20. UKLUG 2012 – Cardiff, Wales
“20% increase
in quarter-over-quarter
business app activations
on tablets”
Source: Good Technology Mobility Index Report for Q2 2014
21. UKLUG 2012 – Cardiff, Wales
What’s driving enterprise tablet
adoption?
• BYOD?
• Convenience?
• Roll out of customized business apps
26. UKLUG 2012 – Cardiff, Wales
1996: Lotus Notes R4.0
27. UKLUG 2012 – Cardiff, Wales
Introducing… groupware
• Mail/calendaring/todos
• Lightweight apps that work cross platform
• Apps work anywhere – on/offline
• Distributed DB with replication
• Quick, easy to build apps – RAD
• Apps are easy to deploy and control
28. UKLUG 2012 – Cardiff, Wales
“Let’s
groupware-enable
our COBOL
apps.”
Home truth #1: No-one ever said:
29. UKLUG 2012 – Cardiff, Wales
The problem
• What we hear:
• Users want business apps on their
shiny mobile devices
• Management wants apps to be
mobilized
• Let’s make mobile versions of our
Notes apps!
• What they really mean:
• Users want to be able to do their
jobs faster, more easily
• Management wants return on
investment
• How can we use the power of
mobile computing devices to give
these two constituencies what they
want?
30. UKLUG 2012 – Cardiff, Wales
Conversation with a recent Teamstudio
prospect*
Prospect: “We’d like you to mobilize our Notes
application.”
Us: “No problem. First, we’ll set up a requirements-
gathering workshop.”
Prospect: “No need! We’ll just send you over the Notes
app and you can build a quote from that.”
*Who shall remain nameless.
32. UKLUG 2012 – Cardiff, Wales
“A well designed
mobile app is going to
be very different to a
Notes app that does
the same job.”
33. UKLUG 2012 – Cardiff, Wales
How to build the perfect mobile
business app*
*Your mileage may vary
34. UKLUG 2012 – Cardiff, Wales
Tip 1: Is your ladder leaning against
the right wall?
• What is the business process and how can
mobile technology improve it?
• How is the process implemented at the moment?
• What mobile device features can we use?
• Where does needed data live now?
• Where do we want to capture data from the
field?
• What technologies are best suited to solving this
problem?
35. UKLUG 2012 – Cardiff, Wales
The 4 Ps of app modernization
Processes
36. UKLUG 2012 – Cardiff, Wales
Example Notes-centric mobile apps
• Customer self service
• CRM
• Field Audit
• Work Orders
• Approvals
Business
Value
37. UKLUG 2012 – Cardiff, Wales
Example Notes-centric mobile apps
• Field Audit
• Work Orders
• Customer self service
• CRM
• Approvals
Bang for
Buck
38. UKLUG 2012 – Cardiff, Wales
Tip 2: Mobilization is not the same as
modernization
• Web enabling is not the same as mobile
enabling
• How many Notes apps do we have?
• How many are being used?
• What is the cost of maintaining them?
• Web enabling is not the same as mobile
enabling
39. UKLUG 2012 – Cardiff, Wales
Tip 3: Design for usability
• Simplify task workflows
• Split the app into chunks by user role
• Minimize latency in UI
• Identify usability obstacles early…
40. UKLUG 2012 – Cardiff, Wales
Minimum Working Prototype
• Usability failures are biggest risk to your
project
• Interview users to determine the Top
Three Problems*
• Manage risk by delivering a minimum
working prototype early (similar to
Minimum Viable Product concept)
• Prototype early, iterate often
*http://practicetrumpstheory.com/how-i-built-my-minimum-viable-product/
41. UKLUG 2012 – Cardiff, Wales
Quick plug: Teamstudio XControls
42. UKLUG 2012 – Cardiff, Wales
Smartphone experience
44. UKLUG 2012 – Cardiff, Wales
Tip 4: You have some cool tech. Use
it.
• Camera
• GPS
• Bluetooth
• Accelerometer?
45. UKLUG 2012 – Cardiff, Wales
Customer example: Burgess Pigment
46. UKLUG 2012 – Cardiff, Wales
Tip 5: Don’t reinvent the wheel
• Use prebuilt components/controls
• Most potential*
• User interface
• Offline sync
*We’re biased
47. UKLUG 2012 – Cardiff, Wales
Tip 6: Review and assess the project
• Added business value
• Stakeholders’ needs met: Users,
Management, IT
• Protection of investment in existing assets
• Not driven by narrow or individual goals
48. UKLUG 2012 – Cardiff, Wales
Deployment and adoption
49. UKLUG 2012 – Cardiff, Wales
Application deployment
• Don’t underestimate the need for user training
• Crowded and ever changing landscape of
devices
• OS support
• Screen size
• Managing mobile devices in the enterprise
• MDM
• Enterprise app store
50. UKLUG 2012 – Cardiff, Wales
Project success
“Preparation is the key to
success.”
- Alexander Graham Bell
51. UKLUG 2012 – Cardiff, Wales
Adoption strategy
• Buy-in – Involve key users in the prototyping
phase
• Consumer apps: 26% deleted after one use;
26% used more than 10 times.
• Feedback mechanisms
• Usage statistics
• Apply the same principles for the next app
52. UKLUG 2012 – Cardiff, Wales
Real customer examples*
*aka: Confession time
53. UKLUG 2012 – Cardiff, Wales
Real customer examples – 1
• Industry: Medical device manufacturing
• Notes apps: Storing maintenance and repair information,
account details, work orders, service calls, measuring work
hours
• Creating a mobile version of the existing app is not practical,
or useful
• Too many views, forms, documents
• Substantial time put into looking for the right mobile solution
based on extending the existing application suite
54. UKLUG 2012 – Cardiff, Wales
Result – Creating value
• Solution: Create a completely new mobile app focused on one piece of
the original app
• Improve the experience for the clients
• More visits = more clients served
• Better auditing – real-time stamps and photos
• Less paperwork
• Designed with the technician end user profile in mind
• Relieve frustration with manual process
• Eliminate errors
• Cut down on manual data entry man hours
55. UKLUG 2012 – Cardiff, Wales
Real customer examples – 2
• Industry: Government
• Notes application: Storing documents, accessing reports
• Creating a mobile version of existing app would create
security concerns
• Application is extremely complex and contains out-dated
records
• Use of laptop to access application is not possible
56. UKLUG 2012 – Cardiff, Wales
Result – Same application
• Solution – Create a new application designed to serve the
user only the most critical reference materials. Easy to use.
Use a tablet to vote on legislation, research and comment on
documents.
• Slow adoption
• Existing process was working, IT innovating with mobile app
• End user profile not ideal for mobile app adoption
57. UKLUG 2012 – Cardiff, Wales
Real customer example – 3
• Industry: Utilities
• Notes applications: Conduct safety audits, storing information
pertaining to personnel on job site, all entered manually
• Notes applications are doing exactly what they should be
doing: Reporting, Custom views, Audits
• Area of opportunity exists in the field, where the data is being
captured
58. UKLUG 2012 – Cardiff, Wales
Result – Creating value
• Solution – Create an application that replaces the clip board
in field, giving the users the ability to instantly capture
information, take photos, and record signatures.
• Improved safety practices
• Good for customers
• Good for the company – financially
• Good for the company – recruitment as industry leader
• The process has been re-invented and improved, without
having to research and decide “which app to mobilize”.
59. UKLUG 2012 – Cardiff, Wales
Real customer example – 4
• Industry: Finance
• Notes applications: Workflow and approval requests, budget
approval, capital expenditure, staffing requisitions
• Strategy is to create mobile versions of Notes applications
• Idea is to create a more convenient and efficient end user
experience
60. UKLUG 2012 – Cardiff, Wales
Result – Same application
• Solution: Workflow and approval applications are extended to
mobile devices. Users can respond while “on the go”.
• While there are some efficiency gains for the organization,
many of the users are office based during the work day
• Mobile approval not impacting the customer experience
• Development effort still significant although the “same”
functionality is being delivered
61. UKLUG 2012 – Cardiff, Wales
Real customer example – 5
• Industry: Shipping
• Notes applications: Managing inventory, shipments,
deliveries, invoices, customer record management
• Sign off process showing trailers are loaded for shipping
• Existing process includes merging paper document with photo
• Information is then entered into “the system”.
62. UKLUG 2012 – Cardiff, Wales
Result – Creating value
• Solution – Develop an application that allows the user to enter
truck inventory details and capture photo.
• Company decreases time spend on administrative tasks
• Eliminating human error when merging pictures and
documents
• Better documentation if there are discrepancies with
driver/retail/warehouse crew
• Industry leader by adopting new technologies
63. UKLUG 2012 – Cardiff, Wales
Real customer example – 6
• Industry: Education
• Notes applications: Document access, News an
announcements
• Students and faculty access documents through Notes
application
• IT proposes mobile version of the application
• Modernization aimed at student population
64. UKLUG 2012 – Cardiff, Wales
Result – Adoption Challenges
• Solution – Create mobile application which allows users to
search for relevant documents and view them on their mobile
device
• Slow adoption
• Solving the same problem but with a different device
• Data and attachment heavy
• IT driven
65. UKLUG 2012 – Cardiff, Wales
Summary
• Notes/Domino was the original mobile platform but introduced
a new type of app
• Mobile devices have the same effect
• It is possible to protect your investment in Notes/Domino
platform while building mobile apps that improve processes
• Don’t forget to focus on adoption strategy early
• Mobilize the business process, not just an app!
66. Questions????
6
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expand the GoToWebinar panel
Then ask your questions in the
Questions panel!
Remember, we will answer your
questions verbally
67. #XPages
@dannycolbert
@TLCCLtd
@Teamstudio
@PaulDN
Upcoming Events:
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ICOne User Group Meeting, Feb. 10, Boston
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Question and Answer Time!
7
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Howard GreenbergPaul Della-Nebbia Courtney CarterDan Colbert