Middle East Facility Management Market_2027.pdf

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MARKET INTELLIGENCE . CONSULTING
MIDDLE EAST FACILITY
MANAGEMENT MARKET
FORECAST AND OPPORTUNITIES
2017 – 2027

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Table of Contents
S. No. Contents Page No.
1. Service Overview
2. Research Methodology
3. Executive Summary
4. Impact of COVID-19 on Middle East Facility Management Market
5. Voice of Customer
5.1. Key Factors for Selecting Service Provider
5.2. Key Satisfaction Level
5.3. Key Challenges faced
6. Middle East Facility Management Market Overview
6.1. Industry Structure & Stakeholders
6.1.1. Key Stakeholders
6.2. Porter’s Five Force Analysis
6.3. Outsourcing in Middle East Facility Management Market
6.3.1. Reasons Necessitating Outsourcing Facilities Management Services
6.3.2. Evolution of Outsourcing in Facility Management Market
6.5. Middle East Facility Management-Value Chain
6.6. Key Technologies Adopted in Middle East Facility Management Market
6.7. Key Pain Points in Middle East Facility Management Market
6.7.1. Key Pain Points for Customers
6.7.2. Key Pain Points for Facility Management Companies
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Table of Contents
7. Middle East Facility Management Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Industry (Organized and Unorganized)
7.2.2. By Service (Property, Cleaning, Security, Catering, Support and Others)
7.2.3. By Application (Residential, Commercial, Industrial, and Public Sector)
7.2.4. By Type (Hard Service and Soft Service)
7.2.5. By Country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain and Others)
7.3. Market Map
8. Saudi Arabia Facility Management Market Outlook
8.1.1. By Value
8.2.1. By Industry
8.2.2. By Service
8.2.3. By Application
8.2.4. By Type
8.2.5. By Region
8.3. Market Drivers & Challenges
8.4. Market Trends & Developments
8.5. Policy & Regulatory Landscape
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Table of Contents
8.6. Upcoming Mega Projects in Saudi Arabia
8.7. Company Profiles (Top 5)
8.7.1. Saudi EMCOR Company Ltd (EFS Facility Management)
8.7.2. Muheel Services for Maintenance & Operations LLC
8.7.3. Khidmah LLC
8.7.4. Enova Facilities Management Services LLC
8.7.5. Saudi Binladin Group Operation & Maintenance
9. UAE Facility Management Market Outlook
9.1.1. By Value
9.2.1. By Industry
9.2.2. By Service
9.2.4. By Type
9.2.5. By Region
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Table of Contents
9.6. Upcoming Mega Projects in UAE
9.7.1. Emrill Services LLC
9.7.2. Farnek Services LLC
9.7.3. Transguard Group LLC
9.7.4. Etisalat Facilities Management LLC
9.7.5. Imdaad LLC
10. Qatar Facility Management Market Outlook
10.1.1. By Value
10.2.1. By Industry
10.2.2. By Service
10.2.4. By Type
10.2.5. By Region
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Table of Contents
10.6. Upcoming Mega Projects in Qatar
10.7.1. Galfar Al Misnad
10.7.2. CBM Qatar LLC
10.7.3. Al Asmakh Facilities Management
10.7.4. G4S Qatar
10.7.5. Al Tamyoz Facility Management
11. Kuwait Facility Management Market Outlook
11.1.1. By Value
11.2.1. By Industry
11.2.2. By Service
11.2.4. By Type
11.2.5. By Region
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Table of Contents
11.6. Upcoming Mega Projects in Kuwait
11.7.1. Alghanim International
11.7.2. United Facilities Management
11.7.3. ONE Facilities Management
11.7.4. Al Mulla Group
11.7.5. MRC Facility Management
12. Bahrain Facility Management Market Outlook
12.1.1. By Value
12.2.1. By Industry
12.2.2. By Service
12.2.4. By Type
12.2.5. By Region
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Table of Contents
12.6. Upcoming Mega Projects in Bahrain
12.7.1. Metropolitan Property & Facility Management
12.7.2. Gems Industrial Services W.L.L
12.7.3. IRIS
12.7.4. Almoayyed Contracting Group
12.7.5. Elite Facility Management Company
13. Strategic Recommendations
14. About Us & Disclaimer
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Service Overview
Scope of Report: Facility Management
Review Period
2017 – 2020
Base Year
2021
Estimated Year
2022
Forecast Period
2023 – 2027
Year Range
MIDDLE EAST FACILITY
MANAGEMENT MARKET
The term “facility” is well-defined as any tangible asset in an organization that supports its operations.
Facility management refers to maintaining physical assets of an organization such as buildings and
equipment through services such as cleaning, security, and Mechanical, Electrical & Plumbing (MEP)
maintenance, etc., which improves the effectiveness of the primary activities in that organization.
According to the IFMA (International Facility Management Association), Facility Management (FM) is a
profession that includes numerous disciplines to make certain the functionality of the built
environment by incorporating place, people, process and technology. In brief, facility management is a
discipline focused on supporting the core activities of any company.
Market Segmentation
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SERVICE
• Property
• Cleaning
• Security
• Catering
• Support
• Others
• Saudi Arabia
• UAE
• Qatar
• Kuwait
• Bahrain
• Others
COUNTRY
TYPE
• Hard Service
• Soft Service
APPLICATION
• Residential
• Commercial
• Industrial
• Public Sector
INDUSTRY
• Organized
• Unorganized

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BY SERVICE
• Property: Property management is the process of managing and supervising residential, commercial, and industrial properties,
including shopping centers, apartments, and detached houses, among others. It also includes the management of personal
property, tooling, equipment, and physical capital assets, which are acquired and used to build, repair, and maintain end item
deliverables.
• Cleaning: Facility cleaning includes everything from regular cleaning of the place to the maintenance of the property,
management, etc. Regular cleaning means the basic cleaning of the important areas such as surfaces, windows, walls, furniture,
toilet/bathroom, kitchens, cleanroom, etc., on a regular (daily/weekly) basis.
• Security: Security in facility management is the protection and measures taken toward protecting a building or other physical
location. It includes an alarm system, manned guarding, access control, mobile patrolling, etc.
• Catering: Catering facility management plan, organize, and develops the food and beverage services of organizations and
businesses while meeting food and hygiene standards, customer expectations, and financial targets. It includes inflight catering,
event catering, labor camp catering, corporate catering, etc.
• Support: Support facility management can be defined as the tools and services that support the functionality, safety, and
sustainability of buildings, grounds, infrastructure, and real estate. It includes front office, porterage, helpdesk operations, etc.
• Others: Others include Furniture Supplies, Asset Management, Printing Services, Contract Management, Stationery Supplies,
Postal Services, etc.
Service Overview
Building
Maintenance, Ground
Maintenance,
Environmental
Management,
Damage Control, etc.
Property
Carpet
Cleaning, Floor
Cleaning,
Window and
Facade
Cleaning, Deep
Cleaning, etc.
Cleaning
Alarm System,
Manned
Guarding,
Access Control,
Mobile
Patrolling, etc.
Security
Inflight
Catering, Event
Catering, Labor
Camp Catering,
Corporate
Catering, etc.
Catering
Front Office,
Porterage,
Helpdesk
Operations,
etc.
Support

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Hard Services Soft Services
Mechanical, Electrical and Plumbing Cleaning
Building Fabric Maintenance Security
Lift & Door Maintenance Mail Management
Lightning & Power Issues Waste Management
HVAC Maintenance Catering
Car Parking System Concierge/Reception
Building Management System Landscaping
Decoration & Refurbishment Pest Control
Escalator Service Handyman Services
Fire & Security System Hygiene & Clinical Waste
Generator Maintenance Portering
Minor Project Management Ground Maintenance
Testing & Inspection Health & Safety Services
UPS Maintenance Furniture & Equipment
Civil & Carpentry Work Vending Machines
BY TYPE
• Hard Service: The facility management services are related to the building's physical structure and cannot be removed. They
are mandated by law and directly impact the safety and well-being of employees and visitors.
• Soft Service: The facilities management services are not necessarily required by law and may be added or removed. Soft
facility management services are typically used to make a building more pleasant and comfortable for its residents. They can
also improve the security of the structure. The type of soft services a business needs to employ depends on the type of
business and occupant requirements.
Service Overview

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BY INDUSTRY
• Organized: The organized sector includes companies that possess a management/leadership team with a well-defined hierarchy
down the line. Organized sector companies own a mix of skilled and semi-skilled manpower, also own a large manpower to cater to
multiple sites at once. The unskilled manpower is usually hired by such companies via sub-contracting arrangements. Organized
sector facility management firms cater to a large area/region and the companies have geographical presence in multiple countries.
• Unorganized: The unorganized sector are the service providers that do not possess a defined/formal organizational structure, or a
management/leadership team. The size of the manpower in unorganized sector is very small, mostly comprising semi-skilled to
unskilled manpower with no formal training/upskilling is provided to the manpower. The companies mostly cater to a small
geographical presence often limited to a city/region and doesn’t possess a far-off range.
BY APPLICATION
• Residential: The application in the sectors that comprises of residential buildings with the accompanying capital equipment along
with the construction, repair, production, supply, transport, and other systems that serve housing resources and are included in the
system of housing management as its material-technical base. The sector includes single-family housing, multi-family residential,
mobile homes, etc.
• Commercial: The application in the sectors that comprises of all the commercial projects of the region along with all the
businesses except those involved in manufacturing and transport. This also includes any business or venture done with the sole
motive of gaining a profit. The sector includes hotels, restaurants, wholesale businesses, retail stores, warehouses, storage
facilities, and health, educational institutions, etc.
• Industrial: The application in the sectors that comprises of any venture or business which deals with the manufacturing &
construction of goods. The sector includes construction, manufacturing, utilities, automobiles, clothing, mining, etc.
• Public Sector: The application in the sectors that comprises of portions of the economy composed of all levels of government and
government-controlled enterprises. The sector includes government hospitals, government associations, banks, military, law
enforcement, public infrastructure, public transit, etc.
Service Overview

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Research Methodology
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✓ Identifying Key Opinion
Leaders
✓ Questionnaire Design
✓ In-depth Interviews
Data
Collection
Developing List
of Respondents
Formulating
Questionnaire
Market
Profiling
Data
Validation
Data
Analysis
In-depth secondary
research was
conducted to
determine overall
market size, segmental
market size and top
companies in middle
east facility
management market.
In order to conduct
industry experts’
interviews, TechSci
formulated a detailed
discussion guide.
List of leading
companies and
industry specialists
was developed.
TechSci conducted
interviews with
industry experts and
leading companies for
data collection and
verification.
Data obtained as a
result of primary
and secondary
research was
validated through
rigorous
triangulation.
The data was scrutinized
using MS-Excel, statistical
tools and internal
proprietary database to
obtain qualitative and
quantitative insights about
middle east facility
management market.
Data
Collection
Data Filter
& Analysis
Research &
Intelligence
Actionable
Insights
Business
Solution
Primary Research Desk Research Company Analysis
✓ Recent Developments
✓ Market Changing
Aspects/Dynamics
✓ Government Policies
✓ Final Conclusion
✓ Market Participants
✓ Key Strengths
✓ LinkedIn
✓ TechSci Internal
Database
✓ Factiva
✓ Hoovers
✓ EMIS
Paid Sources
✓ Company Websites
✓ Company Annual
Reports
✓ White Paper Study
✓ Financial Reports
✓ Investor
Presentations
✓ Regulatory Body
✓ Associations, etc.
Secondary
Research
Primary Research
Source: Secondary Research, Expert Interviews, and TechSci Research Analysis
Note: These are dummy figures; please purchase our report for actual data

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Baseline Methodology
Our dedicated team of industry experts has monitored and analyzed various aspects of middle east facility management market.
The team has analyzed the outlook of various segments of this market, while considering the major influencing factors such as
growth in real estate sector, rising demand for sustainable and energy efficient green building solutions, government projects &
initiatives, etc. and projected a steady growth during the forecast period. The study includes market forecasting, which would
enable our clients to take better decisions while planning their strategy to achieve sustainability in middle east facility
management market.
Methodology Followed for Calculation of Market Size:
Market Size by Value: Market size, in terms of value, for the year 2021 was calculated based on information collected
through exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders, such as facility
management service providers, industry experts, etc.
The team interviewed more than 20 companies, 50 industry experts and other value chain stakeholders in Middle Eastfacility
management market to obtain the overall market size during 2017-2021, which was validated by the Delphi technique. Taking
standard deviation into consideration, the market size was averaged out, to arrive at the market size data for historical period.

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Respondents were asked about the current and future market growth rates, as well as market shares by industry, by service,
by type, by application, and by country. Removing the outlier response, the geometric mean of growth estimates and service
provider wise revenue shares generated across various segments were considered, to arrive at the final revenue shares.
Revenue shares generated across various segments were further triangulated based on the primary interview response from
other stakeholders.
Methodology Followed for Calculation of Market Shares:
Market shares by industry, by service, by type, by application and by country were calculated based on the responses received
through primary surveys with industry experts, in which the respondents were asked about the market shares of the leading
facility management service providers in Middle East. The final shares were calculated by taking the geometric mean of the
responses gathered from key opinion leaders after eliminating the outliers. Moreover, respondents were asked about the
leading companies in middle east facility management market, which was validated with the revenues reported by the service
providers specific to their facility management segment in various secondary sources.
Methodology Followed for Forecasting:
TechSci Research performed logical checks on data collected through surveys and analyzed results.

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Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast
Middle Eastfacility management market, TechSci Research used various forecast techniques such as:
o Moving Average
o Time Series Analysis
o Regression Analysis
o Econometric and Judgmental Analysis
TechSci Research used its own forecast tool, which is based on the growth of various allied industries in Middle East. TechSci
Research also used impact analysis during short, medium and long term period to estimate and analyze market demand scenario.
Partial List of
Companies
Interviewed
Emrill Services LLC, Farnek Services LLC, Galfar Al Misnad, CBM Qatar LLC, Alghanim International,
United Facilities Management, Metropolitan Holding CO WLL, Gems Industrial Services W.L.L, Iris
Property Management W.L.L., ONE Facilities Management, Al Asmakh Facilities Management, Transguard
Group LLC, Etisalat Facilities Management LLC, Imdaad LLC
Partial List of
Secondary Sources
World Travel & Tourism Council, World Bank, TechSci Research Proprietary Database &, Knowledge
Repository, Company Annual Reports, Industry Magazines, Industry Reports, Statista, News Dailies,
Credible Paid Databases, IMF, The International Facility Management Association, Middle East Facility
Management Association, Saudi Facility Management Association, UAE Federal Competitiveness and
Statistics Authority, Dubai & Abu Dhabi Statistics Center, among others
Note: Sum of some shares may not be 100% due to round off till two decimal places.

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Industry Brief
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Development in infrastructure sector and emphasis on smart cities are expected to drive the growth of the Facility Management Market in the Middle East region
during the forecast period, 2023-2027.
According to TechSci Research report, “Middle East Facility Management Market – by Country, Competition Forecast and Opportunities, 2017-2027” Middle
East facility management market stood at USD 64.27 billion in 2021 and is expected to register a CAGR of 8.13% during the forecast period. Increasing
construction activities and rising demand from the commercial & residential sector is expected to increase facility management market in the region. Middle East
Facility Management Market is characterized by the integration of various technologies including facility optimization with machine learning and IoT, computer-
aided facility management, advanced drone technology, dashboard software, artificial intelligence to ensure the viability of facility management contracts,
building management systems etc. Moreover, foreign direct investments in various sectors such as tourism, BFSI, and entertainment, among others, are on the
surge, supporting the growth of facility management market in the region. Additionally, various government initiatives promoting social welfare, including
healthcare and affordable housing, are creating growth opportunities for facility management players to expand their business in the region.
The rising number of governmental/semi-governmental clients actively seeking licensed international FM service providers for tenders and barring the traditional
O&M contractors. Bahrain has a structure of low entry obstructions, an easy work culture and a high interest in professional building maintenance in order to
attract facilities management companies. Moreover, as part of Bahrain’s 2021 Economic Recovery Plan, Bahrain announced over 22 strategic infrastructure
projects worth over USD 30 billion, including the construction of five man-made islands. These projects will be largely funded via public-private partnerships.
This emphasis on construction is consistent with the Kingdom’s Vision 2030 economic development strategy. The strategy seeks to improve infrastructure,
industry, housing, and connectivity. Hence, all these government initiatives and plans are expected to augment the growth of Bahrain Facility Management
Services during the forecast period. Middle East Facility Management Market is segmented based on industry, service, application, type, country, and company.
Based on service, the market is further fragmented into property, cleaning, security, catering, support and others. Property, among the service segment in
Middle East Facility Management Market, held the dominant market share of 33.09% in 2021. Growth in the country’s industrial and commercial sectors,
coupled with easy credit conditions and increasing purchasing power parity, is expected to boost demand for property services during the forecast period.
Additionally, the booming housing sector is expected to drive the Middle East Facility Management Market further. On the basis of type, soft services are the
most dominating segment as it is becoming critical in cultivating well-run office and commercial spaces. Soft services include building security, cleaning,
landscaping, decoration, catering, office moves, etc. These soft services directly affect an employee's productivity and job satisfaction working in the corporate
environment. Additionally, owing to enhanced working experience, soft services are likely to increase in the facility management market in the foreseeable
future. Saudi Arabia being the dominant country, held 39.25% of the market share in the Middle East Facility Management Market in 2021. The country is
dominating the market owing to the presence of sheer scale of opportunities and the presence of projects such as Riyadh Metro, King Salman Park, and
Qiddiya. Further, the Riyadh Chamber of Commerce and Industry owns Riyadh International Convention & Exhibition Center (RICEC), which hosts national and
international trade exhibits, conferences, and other economic events. Therefore, Saudi Arabia is expected to be the dominant country in the Middle East Facility
Management Market. Major companies in the Middle East Facility Management Market include Emrill Services LLC, Farnek Services LLC, Galfar Al Misnad,
CBM Qatar LLC, Alghanim International, United Facilities Management, Metropolitan Holding CO WLL, Gems Industrial Services W.L.L, Iris Property
Management W.L.L., ONE Facilities Management, Al Asmakh Facilities Management, Transguard Group LLC, Etisalat Facilities Management LLC, Imdaad LLC
among others. Moreover, some of these companies are also involved in construction businesses. Middle East Facility Management Market is projected to
witness significant growth led by new technological developments and improved service delivery.
“In terms of country, Saudi Arabia is the dominating country in the Middle East Facility Management Market accounting for a share of 39.25% in 2021 and is
expected to register a CAGR of 8.90% during a forecast period. As part of Saudi Vision 2030, the government launched massive tourism projects all throughout
the country as well as new e-visas for 49 nations to encourage foreign travel. Moreover, Riyadh is the administrative and political capital of Saudi Arabia. The
Consultative Assembly, the Council of Ministers of Saudi Arabia, the King, and the Supreme Judicial Council of Saudi Arabia are located in the city, due to
which Riyadh is also considered as the commercial capital of Saudi Arabia.”, said Mr. Karan Chechi, Research Director with TechSci Research, a research-
based global management consulting firm.

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Sample Data - Snapshot
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2017 2018 2019 2020 2021 2022E 2023F 2024F 2025F 2026F 2027F
Value (USD Billion)
Middle East Facility Management Market Size, By Value (USD Billion), 2017-2027F
CAGR 2017-2021
By Value: XX%
CAGR 2022E-2027F
By Value: XX%
Saudi Arabia Facility Management Market Share, By Industry, By Value, 2017-2027F
2017 2018 2019 2020 2021 2022E 2023F 2024F 2025F 2026F 2027F
Unorganized 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00%
Organized 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00%
UAE Facility Management Market Share, By Region, By Value, 2017-2027F
2017 2018 2019 2020 2021 2022E 2023F 2024F 2025F 2026F 2027F
Dubai 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00%
Abu-Dhabi 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00%
Sharjah 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00%
Other Emirates 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00%

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Report Order
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Report Name: MIDDLE EAST FACILITY MANAGEMENT MARKET
FORECAST AND OPPORTUNITIES
2017 – 2027
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