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Customer Success by Ivan Tsarynny of PostBeyond

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How to delight enterprise customers. Ivan from PostBeyond describes hot they did it at Tech Toronto October 2015 Meetup

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Customer Success “…The Engine of Growth” Ivan Tsarynny CEO & Co-Founder
Lessons From 40+ Customers
Delighted Users is the Reason Of Hyper-Adoption 5%-12% 40%-60%
How to Delight Our Enterprise Users?
Business Alignment Team Design Role Design Recruit Select Coach Recognize Reward Orientation Invite Training RECOGNIZEATTRACT PLAN ACTIVATE Email Update Gamification Strategy Reporting and Analysis OPTIMIZE 5-Step Deployment Plan
$226,000 $15,000 3X – 15X Revenue Growth Investment Into Customer Success Made Customers 15X-30X More Successful

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