We have opportunities to coach people all the time. Much of what we see as coaching is actually undercover training. Real coaching is richer—offering support while explaining options. In this interactive session, Johanna Rothman invites you to explore how to coach, regardless of your position in the organization. Teaching is just one option for coaching. You have many other options, depending on your coaching stance. You may select a counselor’s stance if you are managing up or a partner’s stance if you are a peer. You might even select a reflective observer’s stance or a technical advisor’s stance, depending on the situation. We will explore what to do when you see opportunities for coaching but you haven’t been asked to coach. Bring your coaching concerns, whether you are coaching onsite, or coaching at a distance, coaching one-on-one, or coaching teams. Let’s learn and build our coaching skills together.

1. TJ
Half-day Tutorials
5/6/2014 8:30:00 AM
Congruent Coaching: An
Interactive Exploration
Presented by:
Johanna Rothman
Rothman Consulting Group, Inc.
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073
888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com

2. Johanna Rothman
Rothman Consulting Group, Inc.
Known as the “Pragmatic Manager,”Johanna Rothman helps organizational leaders identify
problems and risks in their product development and recognize potential “gotchas,” seize
opportunities, and remove impediments. Johanna is the technical editor foragileconnection.com and
is author of Manage Your Job Search, Hiring Geeks That Fit, Manage Your Project Portfolio:
Increase Your Capacity and Finish More Projects, the 2008 Jolt Productivity award-winning Manage
It! Your Guide to Modern, Pragmatic Project Management, and Behind Closed Doors: Secrets of
Great Management. She is currently writing a book about agile program management. In addition,
Johanna writes columns for Stickyminds.com and projectmanagment.com, and blogs
on jrothman.com, andcreateadaptablelife.com.

3. Congruent Coaching:
An Interactive Exploration
Johanna Rothman
www.jrothman.com
@johannarothman
jr@jrothman.com
781-641-4046
© 2014 Johanna Rothman
Why AreYou Here?
What are your objectives today?!
!
Everyone: write three cards about a situation where you
would like some coaching, one to a card. Keep those cards
for later.
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4. © 2014 Johanna Rothman
Let’s Do a Little Practice
Pair up into coach/coachee!
Send me your coach!
I’ll timebox you for some coaching practice!
You’ll practice as a coaching/coachee pair!
We’ll debrief together
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© 2014 Johanna Rothman
What is Coaching vs. Others?
Coaching: Offering options with support!
Feedback: Information given in the present about an event in
the (recent) past with the hope of influencing the future!
Mentoring: professional developmental partnership through
which one person shares knowledge, skills, information and
perspective to foster the personal and professional growth of
someone else.!
Teaching: instruction. Formal guidance in studies.
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5. © 2014 Johanna Rothman
Feedback “Recipe” From BCD
Create an opening to deliver feedback.!
Describe the behavior or result in a way the person can
hear.!
State the impact using “I” language.!
Make a request for changed behavior.!
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© 2014 Johanna Rothman
Coaching Checklist
Could this person be more effective if he or she made
some changes?!
Is the coaching about the work or behaviors related to
the job?!
Does the person want to work on this?!
Does the person want your help?
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6. © 2014 Johanna Rothman
How to Coach
Ask questions!
Generate options with support!
Help person see results of each option!
Develop SMART goals!
Decide when to check in again
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© 2014 Johanna Rothman
Ask Questions
Help people see the real problem!
Ask questions!
Ask the person to collect data!
Ask the coachee to ask questions of themselves!
What else can you do/have you done?
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7. © 2014 Johanna Rothman
Generate OptionsWith Support
Use the Rule of Three!
One choice is a trap!
Two choices is a dilemma!
Three choices breaks logjam thinking and allows the
person to generate more options!
Sometimes I help the person generate the first choice or
two, then ask them to help generate more
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© 2013 Johanna Rothman
More Support
Consider using “Steps” instead of options!
Use alternatives other than teaching!
When possible, do not lead the coachee to your answer!
Active listening skills count
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8. © 2014 Johanna Rothman
Evaluate Results/Consequences of
Options/Alternatives
Help people see the potential results of their options!
Help people see the potential consequences of their next
steps!
Language matters!!
What else can you say?!
What other tools can you use?
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© 2014 Johanna Rothman
SMART Goals
Specific, Measurable, Actionable, Relevant,Timely/
Timebound
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9. © 2014 Johanna Rothman
Action Plans
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Action Who When
Starts with a verb
Real name of a
human being
Date in this
millenium
© 2014 Johanna Rothman
Speed Coaching
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Organize yourselves into triads: Coach, coachee, observer!
You will each have the opportunity to take one of the positions.!
Coachee, take one of your cards.!
Coach, start coaching.!
Observer, you will provide feedback at the end of the time.!
I will timebox you. !
After everyone has a chance, we will debrief together.
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10. © 2014 Johanna Rothman
What’sYour Preferred Coaching
Role?
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© 2014 Johanna Rothman
Explore Coaching Stances
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11. © 2014 Johanna Rothman
DoYou Ever Inflict Help?
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In your triads,!
Did you find yourself inflicting help?!
Did you want to inflict help?!
Brainstorm all the ways you inflict help!
We’ll debrief together
© 2014 Johanna Rothman
How DoWe Not Inflict Help?
In your teams!
Brainstorm ways to prevent yourselves from inflicting
help!
We’ll debrief together
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12. © 2014 Johanna Rothman
References
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Champion, Douglas, David Kiel, and Jean McLendon.
Advisor’s Roles- Choosing a Consulting Role: Principles and
Dynamics of Matching Role to Situation. Originally published
in Training and Development Journal February 1990!
Bolton, Robert. People Skills: How to AssertYourself, Listen to
Others, and Resolve Conflicts. Simon & Schuster, 1979.!
Rothman, Johanna and Esther Derby. Behind Closed Doors:
Secrets of Great Management. Pragmatic Bookshelf. 2005.
© 2014 Johanna Rothman
Stay inTouch?
Pragmatic Manager: www.jrothman.com/
pragmaticmanager!
Please link with me on LinkedIn: www.linkedin.com/in/
johannarothman/
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