1. I
servizi
al
ci,adino:
migliorare
la
ges3one
della
manutenzione
urbana
Real Impact for Better Government
Alberto Masini Roberto Marsicano
Business Development Manager Marketing & Communications Manager
Microsoft Posytron.com
alberto.masini@microsoft.com r.marsicano@posytron.com
2. Expectations Are Changing
Ci#zens
expect…
• Personalized,
quality
services
wherever
they
are.
• Informa3on
and
engagement
in
issues
that
affect
them.
• Their
privacy
and
security
respected.
Workers
expect…
• Tools
that
follow
their
work
style.
• Workplaces
that
support
the
devices
they
use.
• Social
tools
to
help
them
collaborate.
Poli#cians
expect…
• Easy
access
to
agency
performance.
• The
ability
to
consult
with
cons3tuents
from
virtually
anywhere.
• Efficient
resource
management.
• Tools
to
a,ract
investment
and
promote
their
community
or
country.
3. How do we help you deliver on your expectations?
Interac3ve
Search/
Tradi3onal
IT
and
Modern
Mobile
Entertainment
Adver3sing
Cloud
Desktop
4. Scenarios for a Connected Government
Government Government Government
Service Delivery Workplace Insight and
and Engagement Modernization Accountability
• Ci3zen
portals
• Employee
portals
and
search
• BI
for
performance
• Contact
centers
• Case
management/xRM
management
• Ci3zen
mobile
apps
• Document
and
records
• Open
government
data
• Ci3zen
iden3ty
management
• Government
ERP
• Ci3zen
service
apps
• Government
LOB/Tier
1
apps
• Data
interoperability
• Social
engagement
• Office
business
apps
• Geographic
informa3on
• Remote
and
online
systems
collabora3on
• Community
Data
• Desktop/device
management
• Advanced
analy3cs
• Employee
iden3ty
• Enterprise
informa3on
management
4
5. Service Delivery Scenarios
Public
Website
Social
Engagement
Ci#zen
Portals
Contact
Centers
Ci#zen
Mobile
Apps
Ci#zen
Iden#ty
Ci#zen
Service
Apps
5
6. Customer Evidence
FAST
FACTS
Love
Clean
London
Environment:
Azure,
Windows
Server
2008,
MicrosoS®
HPC
Pack
2008,
Bing®
Maps,
MicrosoS®
Silverlight®,
MicrosoS®
.NET
Partner:
bbits
Solu#on:
Love
Clean
London
ci3zen
portal
Council
Web
Portal
Cuts
Graffi#
and
Illegal
Dumping
of
Benefits
Waste
in
London
Boroughs
• Instant
repor3ng
Love
Clean
London
is
a
free
online
portal
that
helps
people
in
London
to
upload
• 24–48
hours
fixing,
instant
photographs
of
community
problems
that
require
ac3on
by
the
local
authority.
An
verifica3on
interac3ve
map,
using
the
latest
MicrosoS
Silverlight
browser
plug-‐in
and
Bing
Maps
• Feedback
built
in;
social
via
online
for
Enterprise,
shows
reports
in
real
3me.
A
free
applica3on
programming
interface
site
and
social
media
allows
developers
to
create
their
own
applica3ons
and
retrieve
reports.
In
Lewisham • Real-‐3me
service
measurement
—where
Love
Clean
London’s
precursor,
Love
Clean
Streets,
was
pioneered— • Zero
on-‐premises
footprint—no
complaints
about
graffi3
fell
by
30%
in
just
two
years
from
the
portal
going
live.
ICT
management
skills
required
Clean-‐up
3mes
have
been
cut
drama3cally
and
resident
sa3sfac3on
with
the
street
cleaning
service
and
local
authority
responsiveness
has
increased.
In
Their
Words
“Love
Clean
London
gives
people
an
easy
way
to
…
[help]their
boroughs
to
direct
finite
resources
where
they
are
most
needed.
In
tough
financial
3mes,
this
smart
use
of
technology
can
deliver
genuine
savings
while
encouraging
people
to
take
an
ac3ve
pride
in
their
local
environment.”
Boris
Johnson,
Mayor
of
London
6
8. Workplace Modernization Scenarios
NGOs
Employee
Iden#ty
Remote
and
Online
and
Access
Across
Collabora#on
/
Ci#zen
or
Boundaries
Communica#on
Contractor
Remote
Offices
Businesses
Other
Governments
Intranet
/
Portals,
Documents
and
Records
Search,
Social
Management
Compu#ng
Case
Management,
Transac#onal
LOB
/
Workflow,
xRM
Systems
Tier
1
Applica#ons
Security-‐Enhanced
Access
Office
Business
Applica#ons,
and
Management
of
Legacy
LOB
Connec#vity
Civil
Servant
Mobile
Worker
Desktop
and
Portable
Devices
Deskless
Worker
Telecommuter
8
9. Insight and Accountability Scenarios Ci#zen
Public
Websites
Geographic
Informa#on
Community
Data
Systems
BI
for
Performance
Management
Developer
Civil
Servant
Agency
Open
Government
Data
Advanced
Analy#cs
Internal
Data
Open
Data
For
Government
Integra3on
Analysis
Data
Catalog
Data
Feeds
Services
Services
Master
Data
Repor3ng
Services
Services
API
Search
Tools
Enterprise
Government
Data
Informa#on
Government
ERP
Interoperability
Management
LOB
Hierarchical
OData
Feeds
Apps
Flat
Files
9
10. Customer Evidence
FAST
FACTS
European
Environment
Agency
Environment:
Windows
Azure,
Bing
Maps,
MicrosoS
Silverlight,
MicrosoS®
Surface®,
MicrosoS
SQL
Azure
Partner:
MCS
Solu#on:
Eye
On
Earth
applica3on
based
on
Azure
cloud
services
Environment
Agency’s
Pioneering
Online
Tools
Bring
Revolu#onary
Benefits
Data
to
Ci#zens
• Feature-‐rich
and
user-‐friendly
Working
with
MicrosoS,
the
European
Environment
Agency
(EEA)
developed
the
Eye
interface
inspires
ci3zen
On
Earth
planorm,
based
on
the
Windows
Azure
“cloud”
services.
Users
can
view
involvement.
water
or
air
quality
using
high-‐defini3on
Bing
maps.
The
EEA
has
also
launched
the
• Data
helps
ci3zens
and
Environmental
Atlas
of
Europe,
which
features
stories
told
by
eyewitnesses
about
communi3es
make
be,er
choices.
their
experiences
of
climate
change.
Both
solu3ons
can
help
broaden
awareness
of
• Agile
technology
helps
applica3on
the
impacts
of
environmental
change
and
help
people
make
beUer-‐informed
use
management.
choices
about
their
environment.
In
Their
Words
“This
technology
gives
people
the
power
to
understand
their
environment.
…
Armed
with
the
facts,
600
million
people
in
Europe
can
influence
the
environment
in
which
they
live.”
—Bert
Jansen,
Technology
Lead,
European
Environment
Agency
10
