1. 25 Smart SaaS Product Principles
These 25 Smart SaaS Product Principles are designed for building SaaS/Cloud
service capabilities in an organization.
Foundation Elements
Smart SaaS Services get the basics right.
1. Live Site Focus
2. Engineering Agility
3. Troubleshooting
4. Business Model
Diagnostics Monitoring and Analytics
Smart SaaS services know what data they need to improve and compete
5. Service Health Data
6. Service Status
7. Analytics
Availability
Smart SaaS services are always up, ALWAYS.
8. High Availability
9. Resilience and Fault Tolerance
10. Service Isolation
11. Business Continuity ad Disaster Recovery
Security and Privacy Standards
Smart SaaS services take their customers seriously.
12. Customer Data and Privacy
13. Security
14. Accessibility
15. Internationalization

2. Performance and Scalability
Smart SaaS services meet customer’s performance expectations and scale to meet
their demand.
16. Performance
17. Scalability/Auto-Scalability
18. Capacity Planning
Deployment Practices
Smart SaaS services can iterate fast and can fix problems just as fast.
19. Change Management
20. Deployment and Rollback – Red, Blue Green environments
21. A/B Mode
Operability
Smart SaaS services operate with their customers in mind.
22. Customer Support
23. Incident Response
24. Periphery Systems
25. Testing in Production