Check out this third chapter in a series of seven to Social Customer Service success. We’ll post a new chapter every Tuesday morning through Aug. 6. In this week’s chapter, we define what customer service means with the emergence of new social business channels and how it affects your relationship with your customer. How are you exceeding your customers' expectation? Ready for chapter 4 >>> http://slidesha.re/1bkV4gn

1. © 2013 Telligent Systems, Inc. All rights reserved.
social
customer
service
Customer
Communities
in 7 Steps

2. 2
© 2013 Telligent Systems, Inc. All rights reserved.
part IIisocial customer
service in a nutshell

3. 3
© 2013 Telligent Systems, Inc. All rights reserved.
social customer service in a nutshell
Consumers talk to you and see exactly how you
respond to people. This means they increasingly
care about how you engage them before, during
and after the sale.
Social Customer Service connects customers
with people and information to crowdsource
support, share knowledge, discuss new ideas and
connect with peers via social channels in order
to create an exceptional customer experience.
Customer
service is
more
than
just
fixing
a part,
answering
a question, sharing a
new shortcut or completing an
upgrade. It’s about creating a
better customer experience.
The new channels emerging
are social, interactive
and public.

4. 4
© 2013 Telligent Systems, Inc. All rights reserved.
Ready for more? see the
link in the description
below to Part IV “Emerging
Social Channels.”