Terry Gatward

Sydney Area, Australia Australia

Principal - Customer Centricity Program

Technology / Software / Internet

My passion is Customer Experience and implementation of change programs that give improved business outcomes across the entire customer lifecycle. I enjoy working collaboratively across all areas of business and at all levels by thinking about the customer holistically and how they engage with organisations at all their touchpoints. Then using Human Centred Design methods to develop and implement sustainable change. • Proven Senior Manager with 25+ years of leadership experience in domestic and international locations. • Lead Customer Experience program for $1 billion Australian company • Breadth of accountabilities covers Customer Experience, Strategy & Planning, Change Manageme...