My presentation from the breakfast keynote at the Forrester Business Process Forum; focus on the career path of business process professionals from the perspective of a hiring manager.

1. Nathaniel Palmer Jason Adolf

3. “ Just one word, PROCESS!”

4. Scientific Management Total Quality Management Business Process Reengineering Business Process Management

5. "The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker.” - Peter Drucker, Management Challenges for the 21st Century

6. Execution & Management Strategy & Planning IT Infrastructure Business Operations Application & Service Delivery Business Line Management Enterprise Architecture Process Re-Engineering BPP Corporate Landscape

7. Deploying BPMS Designing BPMS Architectures Launching Process-Driven Apps & Programs Sponsoring Process Initiatives Leading Process Modeling & Capture Leading BPM COEs Leading L6S & Process Improvement Programs Execution & Management Strategy & Planning IT Infrastructure Business Operations Application & Service Delivery Business Line Management Enterprise Architecture Process Re-Engineering BPP Corporate Landscape

8. Change Agents Execution & Management Strategy & Planning IT Infrastructure Business Operations Application & Service Delivery Business Line Management Enterprise Architecture Process Re-Engineering BPP Corporate Landscape  The Connie Moore Perspective Gurus Prodigies Operators Wannabes

9. Who is a Business Process Professional? Change Agents & Gurus Tech-savvy, business-minded Business acumen first, IT knowledge is secondary Strong communication skills MBA with social sciences undergrad Has led projects and managed people Strong financial understanding Management, not consultant background Maybe Balanced Scorecard, not Six Sigma PMP, CPA, CFA

10. Who is a Business Process Professional? Prodigies & Wannabes Strong technical background Multiple deployments of one or more BPMS environments Strong communication skills Computer science undergrad & grad Has led development teams Solid understanding of UI & UX No program management & LOB ownership Six Sigma Black Belt (or in progress) Maybe PMP, likely ITIL

11. Who is a Business Process Professional? All Bridge Business & IT Understanding Reports and Metrics is Critical Speaking and Presentation Skills are Absolutely Vital Background in Facilitation is Equally Important

12. Frequently Rare or Misunderstood Skills and Backgrounds Process Modeling What approach (UML, EPCs, BPMN) What BPMN? Are Modelers Programmers? SOA and Architecture EA and BPM = foreign cultures separated by a common language What do they mean by BPM? (BPEL ≠ BPM) What BPMN? Testing & Design UI, UX, and UAT are critical Screen design takes time to do right What testing tools are used? BPM requires more than unit testing

13. Certifications Value = Reliable Predictor of Future Success Rigor & Recognition Relevance & Domain Specificity

14. Compensation Expectations Metro DC Market Transformation Leaders (Change Agents & Gurus) $150,000 - $250,000 PMP-certified, multiple BPM deployments $150,000 - $180,000 Internal practitioner (Prodigies & Wannabes) $120,000 - $200,000 Lead modeler, strong facilitation background $120,000 - $150,000 Lead Engineer, strong J2EE or .NET $100,000 - $120,000 Enterprise architect, strong BPMN & UML $100,000 - $120,000 Test & evaluation lead, multiple BPM deployments $80,000 - $100,000 Test & evaluation, human factors specialization $80,000 - $100,000 Test & evaluation, QA background $60,000 - $80,000

15. Resources Contact nathaniel@wfmc.org The leading process org since 1993 Many free documents & reference guides For members, industry’s largest research library (over 500 BPM documents online) Peer-to-peer networking and assistance Online forums as well as Q&A function Free library of white papers & articles (free registration) Original research & commentary BPM tracking newsfeeds BPM Jobs board