A report of the #ProjectA tweet chat held on 8 August 2018 about wellbeing and career progression in the ambulance service

1. Compiled by: Leigh Kendall @leighakendall
Rosie Redstone @rosieredstone and
Camilla Lindo @camilla56026807 of the
Horizons team.
#ProjectA
Tweet chat
summary
8th August 2018

2. Contents
Slide
What happened in the tweet chat? 3
What were the outputs? 4
What is #ProjectA? 5
The themes that emerged:
• Creating a wellbeing culture
• Improving systems and processes
• Promoting wellbeing
• Talking about mental health
• Debrief
• Accessing wellbeing support
• Creating time and space for rest and relaxation
• Training and continuing professional development
• Creating clear career development routes
• Creating a portfolio of experience across health and care
• Leadership development
6-16
Crowdsourcing the ideas 17
Data sources 18
Dates of future chats 19
Continuing the conversation 20

3. What happened in the tweet chat?
On 8th August at 7pm the Horizons team hosted a 60 minute
#ProjectA tweet chat seeking responses to the following
questions:
1. Introduce yourself – hello my name is…
2. What do we understand by the term ‘wellbeing’ in
relation to ambulance staff?
3. How can we improve wellbeing for ambulance staff?
4. What aspect of your role could be improved to have a
direct impact on providing better care for
patients and their families?
5. What is your one big idea for improving career
progression with the ambulance service?
142 people participated with a total
audience of 335,000 generating
574 tweets and 78 new ideas!
Source: FollowtheHashtag
The ProjectA influencers. Source: Symplur
Most participants were from the UK,
with some in the US, Europe,
Australia, and New Zealand.
Source: FollowtheHashtag

4. What were the outputs?
The #ProjectA team evaluated the 574 tweets* from the tweet chat and identified 78
as specific ideas that could be added to the ideas platform. Some will be new posts
and others may add support or breadth to existing ideas.
We grouped the ideas into the following themes:
1. Creating a wellbeing culture
2. Improving systems and processes
3. Promoting wellbeing
4. Talking about mental health
5. Debrief
6. Accessing wellbeing support
7. Creating time and space for rest and relaxation
8. Training and continuing professional development
9. Creating clear career development routes
10.Creating a portfolio of experience across health and care
11.Leadership development
Each person who initiated the tweet has been invited to post their idea on to the
ideas platform.
*Please note that this curation includes only those tweets that included the hashtag #ProjectA

5. What is #ProjectA?
#ProjectA (for ambulance) is a 12
month project to mobilise frontline
ambulance staff and patients to
identify and implement ideas that will
contribute to improvements in urgent
and emergency services.
The project was initiated by Simon Stevens, the Chief Executive of NHS England,
after he spent time with ambulance crews in London and the Midlands. Simon
identified the potential for frontline ambulance staff to play a much bigger role in
innovation, service redesign and problem solving. He has asked the NHS Horizons
team to work with the Association of Ambulance Chief Officers (AACE) to develop a
year-long initiative that supports and builds on the excellent work that is underway
in many parts of the system and builds on the ideas and energy of frontline
ambulance staff.
The ambition is to identify at least four major change ideas that can be
developed, prototyped and implemented by frontline staff across all ten ambulance
trusts, in time to start making a difference in winter 2018/19. The whole ethos and
approach of #ProjectA is one of co-production and collaborative decision making.

6. Theme 1: Creating a wellbeing culture

7. Theme 2: Improving systems and processes

8. Theme 3: Promoting wellbeing

9. Theme 4: Talking about mental health

10. Theme 5: Debrief

11. Theme 6: Accessing
wellbeing support

12. Theme 7: Creating time and space for rest and relaxation

13. Theme 8: Training and Continuing Professional Development

14. Theme 9: Creating clear career progression routes

15. Theme 10: Creating a portfolio
of experience across health & care

16. Theme 11: Leadership Development

17. Crowdsourcing the ideas
The #ProjectA Ideas Platform has been designed around five specific challenges
that emerged from the work at the launch event on 28th June. These are:
• The partnership with the public challenge
• The patient pathways challenge
• The roles, practices, wellbeing and career progression challenge
• The working with partners challenge
• The thinking the unthinkable and current “rules” and perceptions challenge
The #ProjectA Ideas platform will remain live until September 2018 and is being
underpinned by five tweet chats, each focused on one of the five challenges.
Leigh Kendall, Communications Lead, NHS Horizons
How to run a successful twitter chat

18. Data sources for this analysis
1. Follow The Hashtag
http://analytics.followthehashtag.com/#!/archive/projecta-dashboard-v1-2018-
08-10?id=dashboard&from=20180808180000&to=20180808235900
2. Symplur healthcare hashtag project:
https://www.symplur.com/healthcare-
hashtags/ProjectA/analytics/?hashtag=ProjectA&fdate=8%2F8%2F2018&shour
=10&smin=5&tdate=8%2F8%2F2018&thour=15&tmin=55
3. Wakelet
https://wakelet.com/wake/612d81e5-822c-483f-9ada-cf2f1080f5f3

19. Dates of future tweet chats
Partnership with the public Tues 17 July 7-8pm #ProjectA
Patient pathways Thurs 26 July 7-8pm #ProjectA
Roles, practices, our wellbeing and
progression
Wed 8 August 7-8pm #ProjectA
Working with partners Wed 15
August
7-8pm #ProjectA
Thinking the unthinkable, current
“rules” and perceptions
Tues 21
August
7-8pm #ProjectA
Join us on the tweet chats:

20. Continuing the conversation:
ProjectA.Crowdicity.com