Communication is a key to success in every business. Learn how to increase productivity through communication.

1. Atlanta Medical Group Management
Association
Increasing Productivity Through Positive Communication
and Progressive Discipline
Gary Wheeler, SPHR, GPHR, CCP, CBP

2. Thank YOU for Being Here Today!
The Virtual HR Director, LLC

3. Today’s Objectives
 Provide you with three tools:
• Talk, Listen and Commit (TLC)
• Communication Guide
• 3 X 5 Approach
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4. Survey
How do you
really feel?
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5. Alternative Discipline Method
•The beatings will continue until moral improves
•Felcher and Sons
•Ron Felcher, CEO
•Office Linebacker
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6. The Communication C’s
 Conflict
 Communication
 Commitment
 Courage - The Emperor and Ling)
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7. Talk – Listen – Commit (TLC)
 You talk
 I listen
 We will commit to work together
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8. TLC - Why, When, Where
 Objective:
• Enhance relationships
• Enhance communication
 Frequency:
• Annual
• Employee request
• Your request
 Setting
• Private
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9. Why TLC - Build Positive Relationships
 Learn from the TLC:
• Significant other
• Kids names, ages and interests
• Hobbies
• Enjoy doing
• How they are entertained
• Personal accomplishments and challenges
• Unique characteristics and/or adventures
• Recognition for what they do well
• Goals and objectives
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10. Correcting Behavior Discussions
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11. Communication Guide
 Maintain and Enhance Self Esteem
 Listen and Respond with Empathy
 Ask for Help in Solving the Problem
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12. Communicating
 Choose a Setting
• Private
• Later
• Coach
 What is the real issue?
• Focus on the issue
• Not the person
• Movie – “nothing personal –strictly business
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13. Communicating
 Who does this impact in the business?
• Customers
• Co-workers
• Me
 Questions to get clarification
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14. Communicating
 What can we do to resolve the issue?
• Coach by asking questions
• Solution from other person
• Question until best solution
• Respect and understanding
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15. Communication Fundamentals
Three Key Principles
Maintain and enhance self esteem
•Listen and respond with empathy
•Ask for help in solving the problem
Talk – Listen – Commit
Situation or Question 3 by 5
You talk
I listen
We commit to working together
Communication Guide
Choose a Setting
• Later
• Private
• Coach
Focus on the issue
Where is the Impact?
• Co workers
• Customers
• The business
Resolution
• What can we do to resolve the issue?
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16. 2 by 4 Approach
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17. Three by Five Discussion (3 by 5)
 Three View Points
• Employee – always the first choice
• Supervisor – if the first choice doesn’t work
• Company – only if the first two don’t work
 Five Levels of Intensity
• We better talk – suspension
• We need to talk – written warning
• I have to talk with you – written warning
• I want to talk with you – employee write-up
• I would like to talk with you – employee write-up
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18. Communication Fundamentals
Communication Guide
Maintain and enhance self esteem
•Listen and respond with empathy
•Ask for help in solving the problem
3 by 5 Approach
Employee Supervisor Company
First Choice Second Choice Last Resort
Talk – Listen – Commit
Situation or Question I would like to talk
to you
You talk
Employee write-up
I listen
I want to talk with
We take action you
Employee write-up
Communication Guide I have to talk with
Choose a Setting you
• Later Written warning
• Private
We need to talk
• Coach
Issue Written warning
• Focus on issue not person
Impact?
We better talk
• What is impact to business?
Resolution Suspension
• Come to agreement - positive
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19. Thank You
gary@thevirtualhrdirector.com
http://www.thevirtualhrdirector.com
The Virtual HR Director, LLC