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Executive White Paper 
 
Why Long‐Term Value  
Sharing Matters 
 
 
 
 
7700 Irvine Center Dr., Ste. 930, Irvine, CA 92618 
(888) 703‐0080  www.VLadvisors.com  www.PhantomStockOnline.com 
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VisionLink’s focus is to enable growth‐oriented companies to create greater alignment between 
their business plans and their rewards programs—thereby creating a unified financial vision for 
growing their companies.  We do so by first understanding our clients’ performance framework, 
then helping them envision, create and sustain compensation solutions that will drive growth. 
Our  work  removes  barriers  to  high  performance  stemming  from  an  inability  to  recruit  and 
retain  top  talent,  keep  employees  focused  on  and  executing  key  performance  initiatives,  or 
achieve an appropriate return on the shareholders’ investment in their key people. 
Our firm’s capabilities include comprehensive diagnostic analytics, philosophy and “game plan” 
development, market pay studies and salary grade development, incentive plan and executive 
benefit  design  (including  concept,  blueprint,  financial  models,  plan  specifications, 
documentation and launch), and rewards administration and management. 
VisionLink is a national firm headquartered in Irvine, California. Our work has helped hundreds 
of  companies  throughout  the  continental  United  States  create  and  sustain  transformational 
rewards strategies. 
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Why Long‐Term “Value Sharing” Matters 
By: Ken Gibson 
January 2012 
 
Value  sharing  is  an  issue  that,  sooner  or  later,  every  enterprise  leader  must  confront.    For 
example,  many  responsible  for  driving  business  growth  wonder  whether  some  kind  of  long‐
term  incentive  will  enable  higher  performance;  and  if  so,  which  approach  is  best—stock, 
performance  units,  phantom  equity  or  some  other  value  sharing  plan.    Issues  such  as  cost, 
impact on the P&L, and other related financial considerations funnel into a discussion whose 
conclusion very often is, “let’s take this up again next quarter.”  Next quarter soon becomes 
next  year,  which  subsequently  evolves  into  an  inertia  induced  “never.”  In  the  meantime, 
worries  usually  fester  about  diluted  productivity,  insufficient  engagement  or  the  proverbial 
entitlement mentality. 
 
The origin of this evolution is the inability of leadership to adequately answer a fundamental 
question:  “Can  a  business  improve  or  accelerate  equity  appreciation  by  sharing  value  with 
employees?”    In  fact,  the  answer  to  that  query  is  “yes,  if  you  do  it  right.”  To  bolster  that 
assertion, this article offers five compelling reasons why including employees in long‐term value 
sharing improves every shareholder’s position and, therefore, why adopting such a program is 
critical for any company seeking breakthrough growth.  
 
However, before going any further, let’s first define what we mean by long‐term value sharing.  
Then  we  can  move  on  to  the  five  arguments  for  integrating  such  plans  into  a  company’s 
rewards structure. 
 
The Future Company 
 
Most chief executives and owners envision a future company that is, in one way or another, 
bigger and better than the present business. The ability to achieve that future requires that 
employees—particularly  key  people—be  compelled  by  that  vision  and  are  able  to  see 
themselves  making  a  significant  contribution  to  its  fulfillment.    Most  ambitious,  forward‐
thinking  companies  seek  to  make  the  future  success  of  the  business  more  tangible  and 
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meaningful  to  high  producers  by  instituting  a  method  of  sharing  value  with  those  that  help 
create it. 
 
In private companies, this is often accomplished with solutions that range from equity sharing 
to  performance  unit  plans,  profit  pools  and  phantom  stock  agreements.    Public  companies 
more commonly employ restricted stock, options or their variations to create the alignment 
they seek.  Performance‐based deferred compensation is another common tool both public and 
private companies use to drive results and inspire long‐term value creation. 
 
Each  company  must  determine  which  plan  or  combination  of  plans  will  best  encourage  the 
outcomes it wants to achieve.  It is not the intent of this article to make a judgment about 
which  is  most  effective  or  to  describe  the  advantages  and  disadvantages  of  different  value 
sharing approaches.  Instead, we want to consider why such plans matter and how they make 
companies more productive while multiplying wealth for all stakeholders. 
 
One important note. In this article we make a distinction between value sharing and incentive 
plans.    It’s  a  subtle  but  important  difference.    The  term  “incentive”  implies  a  company  will 
reward  certain  “behaviors”—and  that  the  plan  is  the  chosen  mechanism  to  influence  those 
behaviors.  Too often, this becomes manipulative and the plan backfires.  When it does, both 
employees and owners are left frustrated.  
 
Value  sharing,  on  the  other  hand,  rewards  certain  defined  “outcomes.”    It  has  a  different 
philosophical foundation.  Through this approach, ownership makes assumptions about what 
kind of value increases can be realized through the achievement of certain targeted or superior 
performance  results.  It  then  determines  how  much  of  that  value  it’s  willing  to  pay  out  or 
“share” to produce those results.  It shares “the wealth,” if you will, from additional value that 
has been created (beyond the ongoing performance levels needed to sustain the business) with 
those that help produce it.  It’s a self‐financing approach; no value is distributed unless that 
value has been first defined then produced.  
 
With that understanding as a “jumping off point,” let’s now move on to why long‐term value 
sharing matters.  
 
#1: Value Sharing Attracts the Best Talent and Magnifies Results 
 
To achieve sustained success, companies must attract and keep talented people that know how 
to compete and are willing and able to assume a stewardship role in representing shareholder 
interests towards growth.  For such a relationship to be properly fostered, owners and other 
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stakeholders (in this case, key talent) must share both the risks and the rewards associated with 
value creation.   
 
Those of superior talent are attracted to this idea.  Individuals best equipped to contribute to 
the future success of the business will see it as an opportunity to have what amounts to a mini‐
entrepreneurial experience within the construct of someone else’s business model.  As such, 
they view the company as a mechanism for wealth creation, not just a place to express their 
passion  and  talent.    And  shareholders  should  want  employees  with  that  perspective 
representing their interests.   
 
In a recent interview with TV talk show host Charlie Rose, Mark Zuckerberg, founder and CEO of 
Facebook, said it this way: 
I actually think the biggest thing for us is that a big part of being a technology company 
is getting the best engineers and designers and talented people around the world. And 
one of the ways that you can do that is you compensate people with equity or options. 
Right?  
So you get people who want to join the company both for the mission because they 
believe  that  Facebook  is  doing  this  awesome  thing  and  they  want  to  be  a  part  of 
connecting  everyone  in  the  world.  But  also  if  the  company  does  well  then  they  get 
financially rewarded and can be set.  
…  we`ve  made  this  implicit  promise  to  our  investors  and  to  our  employees  that  by 
compensating  them  with  equity  and  by  giving  them  equity  that  at  some  point  we`re 
going to make that equity worth something publicly and liquidly ‐‐ in a liquid way. Now, 
the promise isn`t that we`re going to do it on any kind of short‐term time horizon. The 
promise is that we`re going to build this company so that it`s great over the long term. 
And that we`re always making these decisions for the long term. (From a transcript of an 
interview on Charlie Rose, PBS, on November 12, 2011. Emphasis added.) 
The point Zuckerberg is making has little to do with whether or not a company plans to share 
equity or go public.  There’s a larger principle he’s defining. When companies can attract and 
retain the kind of people that think and perform as he describes, they are in a unique position 
to sustain results.  This is because a distinct and lasting interdependency emerges between the 
employees’  skills  and  the  company’s  resources  that  extend  those  skills  (capital,  co‐workers, 
suppliers, products, technology, etc.).  Talented contributors soon learn that their skills are not 
as unique and applicable outside the company (that is providing the laboratory for nurturing 
and magnifying them) as they are within the enterprise. That’s a good mindset for company 
talent to have because of the mutual dependency it creates.   
 
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Such interdependence is reinforced and validated when long‐term value creation is rewarded 
through value sharing, as Zuckerberg indicates.  When employee skills connect with company 
resources in the right way, superior results are produced. To be effective, the compensation 
program  should  then  provide  a  remunerative  link  to  that  outcome  which  confirms  and 
magnifies the sense of partnership owners wants to convey.  That link “seals the deal,” so to 
speak, and financially ratifies the interdependent nature of the relationship more completely. 
 
#2:  Effectively  designed  long‐term  value  sharing  plans  reinforce  the  company’s  business 
model 
A sustainable business model depends, in large part, on a culture that is committed to and, 
ideally,  “invested  in”  that  model’s  reinforcement  and  success.  This  is  foundational  to  a 
competitive advantage.  As a result, having key members of a workforce aligned financially with 
the business model makes both common and strategic sense.  The importance of this concept 
stems from the nature of the virtuous cycles the model is intended to produce.  The need for 
these self‐reinforcing performance patterns was articulated well by Ramon Casadesus‐Masanell 
and Joan E. Ricart in their Harvard Business Review article entitled How to Design a Winning 
Business Model: 
Not  all  business  models  work  equally  well,  of  course…Above  all,  successful  business 
models generate virtuous cycles, or feedback loops, that are self‐reinforcing. This is the 
most powerful and neglected aspect of business models. 
 
Our studies show that the competitive advantage of high‐tech companies such as Apple, 
Microsoft, and Intel stems largely from their accumulated assets—an installed base of 
iPods,  Xboxes,  or  PCs,  for  instance.  The  leaders  gathered  those  assets  not  by  buying 
them but by making smart choices about pricing, royalties, product range, and so on. In 
other words, they’re consequences of business model choices…  
…The  consequences  enable  further  choices,  and  so  on…Smart  companies  design 
business models to trigger virtuous cycles that, over time, expand both value creation 
and  capture.  (How  to  Design  a  Winning  Business  Model,  Harvard  Business  Review, 
January 2, 2011) 
Four  Seasons,  Verizon  and  Amazon  each  have  distinct  business  models  and,  by  extension, 
unique virtuous cycles.  So, it only stands to reason that their compensation strategies will be 
equally distinct.  While they may share some common approaches to rewards (giving equity for 
example), the metrics and measures that stand as gate keepers to payouts (or earned shares, as 
the  case  may  be)  must  reflect  and  reinforce  the  virtuous  cycles  relevant  to  each  business.  
Companies that don’t have a long‐term plan for value sharing that does this can’t expect their 
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workforce to treat those cycles as the sacred sources of sustained success they are intended to 
be. 
Long‐term value sharing reinforces a business model by communicating to key people where 
the leverage points are and what those employees’ role is in the model’s fulfillment.  If they 
understand  that  connection,  and  their  long‐term  pay  holds  them  accountable  for  achieving 
those outcomes, the virtuous cycle is protected.  
 
# 3: Value Sharing Protects against Bad Profits and Promotes Good Profits 
 
In  his  book  The  Ultimate  Question,  Fred  Reichheld,  a  Bain  Fellow  and  founder  of  Bain  & 
Company's Loyalty Practice, offers the following on the subject of profits: 
 
Too many companies these days can’t tell the difference between good profits and bad.  
As a result, they are getting hooked on bad profits.  
 
The consequences are disastrous. Bad profits choke off a company’s best opportunities 
for true growth, the kind of growth that is both profitable and sustainable.  They blacken 
its  reputation.  The  pursuit  of  bad  profits  alienates  customers  and  demoralizes 
employees.  
 
While bad profits don’t show up on the books [at least they aren’t identified there as 
such], they are easy to recognize.  They’re profits earned at the expense of customer 
relationships. 
 
Whenever a customer feels misled, mistreated, ignored, or coerced, then profits from 
that customer are bad.  Bad profits come from unfair or misleading pricing.  Bad profits 
arise  when  companies  save  money  by  delivering  a  lousy  customer  experience.    Bad 
profits  are  about  extracting  value  from  customers,  not  creating  value.  (The  Ultimate 
Question, Fred Reichheld, Harvard Business School Publishing Corporation, 2006, 3‐4.) 
 
Long‐term value sharing arrangements, if designed properly, become a self‐enforcing means of 
perpetuating  good  profits.    Everyone  has  an  interest  in  good  profits  if  everyone’s  wealth 
multiplier rises or falls on the ability of the company to sustain the right kind of profitability.   
 
Conversely, companies that focus solely on short‐term results (in terms of “at risk” pay) set 
themselves up for bad profits.  Leaders of such companies can (and do) talk all they want about 
building value for the customer and improving return on equity for shareholders; but if they pay 
people in a way that communicates the opposite, how can they expect employees not to pull 
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them into the bad profit trap?  In this sense, long‐term value sharing protects the company’s 
interest in developing good profits, acting as a kind of insurance policy against a strictly short‐
term focus. 
 
#4: Long‐term value sharing promotes an ownership mindset 
 
Businesses  need  employees  in  leadership  roles  that  understand  “what’s  important.”    Such 
individuals  must  be  able  to  embrace  a  stewardship  role  in  aligning  their  focus  with  that  of 
shareholders. They need to define what’s important in the same terms as ownership when they 
go about fulfilling their responsibilities.  For most companies, a list of “what’s important” would 
include, but not be limited to, the following: 
 Drive growth (revenue, net income, EBIDTA or other measures) 
 Improve margins/profits 
 Manage costs 
Each  of  those  areas  of  emphasis  has  long‐term  implications.    As  a  result,  executive  and 
management  level  employees  must  be  able  to  focus  on  maintaining  the  company’s 
performance engine in each of those categories while moving the organization to its next level 
of  growth.  In  other  words,  it  must  sustain  and  innovate,  as  well  as  maintain  and  drive, 
simultaneously.  In such a context, compensation plays a key role in communicating “what’s 
important.”  To the extent key producers are incented in the same way shareholders are (which 
doesn’t necessarily mean equity participation), they are more likely to think in strategic instead 
of just tactical terms in their approach to getting results. 
Aon/Hewitt  makes  this  point  in  their  report  (written  by  Johanna  Zemmelink‐Pope)  entitled 
Performance and Rewards: Broad‐Based Incentive Plan Design: 
An  incentive  plan  is  successful  only  to  the  degree  that  it  supports  the  strategic 
imperatives  of  the  organization…Understanding  the  nature  of  the  talent  needed  to 
deliver on the strategies and how, as part of the total rewards offer, an incentive plan 
can serve to attract, retain and motivate that talent is also important. This knowledge is 
necessary in order to identify and prioritize the key objectives of the incentive plan. For 
example, an organization's key objectives may be to: 
 drive growth; 
 motivate individual and/or collective performance; 
 focus behaviors; 
 share organizational success; or 
 meet the attraction and retention challenge posed by talent competitors. 
 
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After reviewing strategy, a number of metrics that could serve as markers for successful 
execution will surface…It is essential to choose and prioritize …[those] metrics taking 
into consideration and balancing: 
 long‐term impact/sustainability vs. short‐term results; 
 income statement vs. balance sheet outcomes; 
 expense vs. investment; 
 individual vs. group performance; 
 corporate vs. business (or smaller) unit performance; 
 revenue growth vs. profitability; and/or 
 organic growth vs. growth by acquisition. 
 
(Aon  Hewitt,  November  2010,  http://www.aon.com/canada/thought‐leadership/ 
ready/nov10‐performance‐and‐rewards.jsp.)  
Such metrics and measures reflect strategic, ownership thinking.  And a business can’t expect 
the key part of its workforce to think long‐term if the company’s compensation strategy tells it 
to focus its attention strictly on the next 12 months or quarter.  As a result, an approach to 
compensation that includes a long‐term value sharing component creates alignment between 
ownership and employee thinking. The default position of most employees is to think short‐
term.    However,  if  there  is  a  meaningful,  vested  interest  in  balancing  short  and  long‐term 
results, because of how individual producers are paid, those same people will more naturally 
evolve to a stewardship thought process.  
#5: Value Sharing Builds Trust and Trust Accelerates Results 
 
At its core, value sharing is about turning a company’s workforce into partners in building the 
future company.  Such a philosophy presumes ownership feels that sharing value with those 
who help create it is as much a matter of fairness as one of strategy. Truth is, fairness is smart 
strategy. Why? 
 
Companies  that  want  to  effectively  compete  must  have  a  culture  that  is  capable  of 
perpetuating success, and has that expectation.  The culture of confidence that takes root in 
such environments is the ultimate source of a competitive advantage, because culture is not 
“copyable.”  Another company may be able to replicate your products but it can’t reproduce 
your culture. 
 
Confidence is rooted in an environment of trust.  Value sharing communicates and builds trust 
because, in part, it is a fair approach to rewarding those responsible for value creation—and 
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trust is the key to accelerating results.  In his book The Speed of Trust, author Stephen M. R. 
Covey makes the case this way: 
 
Whether it’s high or low, trust is the “hidden variable” in the formula for organizational 
success.   
 
…A company can have an excellent strategy and a strong ability to execute; but the net 
result can be torpedoed by a low‐trust tax or multiplied by a high‐trust dividend.  This 
makes a powerful business case for trust, assuring that it is not a soft, “nice to have” 
quality.  (The Speed of Trust, Stephen M. R. Covey, Free Press, February 2008) 
 
When you pay people in a way that communicates you want them as partners in building the 
future business, you are, in essence, saying: “I have confidence in you and trust your ability to 
get results.  To prove it, I’m willing to share the value you help create.”  Unfortunately, many 
business leaders don’t think about compensation as this kind of trust conduit.  As a result, they 
often view long‐term value sharing arrangements as an additional cost item that needs to be 
minimized or eliminated.  They fail to recognize that trust accelerates value creation…and value 
sharing builds trust. 
 
Start with a Clear Philosophy 
 
How  to  effectively  and strategically  involve  others  in  long‐term  value creation  should  weigh 
heavily on anyone responsible for making sure that the business of the future is bigger and 
better than the one that exists today.  Forward thinking companies recognize that. Given that, 
where  does  one  begin in  his  or  her  quest  to  successfully develop  a  long‐term  value  sharing 
approach?  
 
Before  considering  which  plan  is  “right,”  wise  leaders  will  begin  with  the  development  of  a 
compensation philosophy that addresses how the company will nurture a culture of confidence 
through its approach to rewards. Such a philosophy should address the balance the company 
will  maintain  between  short  and  long‐term  value  sharing,  and  guaranteed  versus  at  risk 
compensation.  Determining the plan that will best reflect that philosophy then becomes much 
easier. 
 
Hopefully,  this  article  has  helped  the  reader  determine  that  it  is  worth  the  effort  to  push 
through the early stages of the process in establishing a sound value sharing approach.  Those 
that do will emerge at the other end more confident in their ability to recruit and retain top 
talent, secure in their capacity to meet the performance standards associated with their growth 
goals and able to produce a culture capable of sustaining that success. No time in the future will 
prove better than today to address this vital component of compensation planning.   
10 
 
About the Author 
 
Ken Gibson 
Senior Vice President, The VisionLink Advisory Group 
Ken has been consulting with middle‐market private and public companies on executive 
compensation and benefits issues for over 30 years. In addition, he has authored numerous 
articles and white papers addressing compensation and rewards topics that modern businesses 
face. Ken also conducts monthly webinars for business leaders and CPE training webinars for 
CPAs on compensation best practices. His client work centers on the development of overall 
compensation strategies designed to enhance and improve shareholder value and workplace 
productivity. He is one of VisionLink’s six principals. 
 

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Why Long-Term Value Sharing Matters Executive White Paper

  • 2. 1            VisionLink’s focus is to enable growth‐oriented companies to create greater alignment between  their business plans and their rewards programs—thereby creating a unified financial vision for  growing their companies.  We do so by first understanding our clients’ performance framework,  then helping them envision, create and sustain compensation solutions that will drive growth.  Our  work  removes  barriers  to  high  performance  stemming  from  an  inability  to  recruit  and  retain  top  talent,  keep  employees  focused  on  and  executing  key  performance  initiatives,  or  achieve an appropriate return on the shareholders’ investment in their key people.  Our firm’s capabilities include comprehensive diagnostic analytics, philosophy and “game plan”  development, market pay studies and salary grade development, incentive plan and executive  benefit  design  (including  concept,  blueprint,  financial  models,  plan  specifications,  documentation and launch), and rewards administration and management.  VisionLink is a national firm headquartered in Irvine, California. Our work has helped hundreds  of  companies  throughout  the  continental  United  States  create  and  sustain  transformational  rewards strategies. 
  • 3. 2        Why Long‐Term “Value Sharing” Matters  By: Ken Gibson  January 2012    Value  sharing  is  an  issue  that,  sooner  or  later,  every  enterprise  leader  must  confront.    For  example,  many  responsible  for  driving  business  growth  wonder  whether  some  kind  of  long‐ term  incentive  will  enable  higher  performance;  and  if  so,  which  approach  is  best—stock,  performance  units,  phantom  equity  or  some  other  value  sharing  plan.    Issues  such  as  cost,  impact on the P&L, and other related financial considerations funnel into a discussion whose  conclusion very often is, “let’s take this up again next quarter.”  Next quarter soon becomes  next  year,  which  subsequently  evolves  into  an  inertia  induced  “never.”  In  the  meantime,  worries  usually  fester  about  diluted  productivity,  insufficient  engagement  or  the  proverbial  entitlement mentality.    The origin of this evolution is the inability of leadership to adequately answer a fundamental  question:  “Can  a  business  improve  or  accelerate  equity  appreciation  by  sharing  value  with  employees?”    In  fact,  the  answer  to  that  query  is  “yes,  if  you  do  it  right.”  To  bolster  that  assertion, this article offers five compelling reasons why including employees in long‐term value  sharing improves every shareholder’s position and, therefore, why adopting such a program is  critical for any company seeking breakthrough growth.     However, before going any further, let’s first define what we mean by long‐term value sharing.   Then  we  can  move  on  to  the  five  arguments  for  integrating  such  plans  into  a  company’s  rewards structure.    The Future Company    Most chief executives and owners envision a future company that is, in one way or another,  bigger and better than the present business. The ability to achieve that future requires that  employees—particularly  key  people—be  compelled  by  that  vision  and  are  able  to  see  themselves  making  a  significant  contribution  to  its  fulfillment.    Most  ambitious,  forward‐ thinking  companies  seek  to  make  the  future  success  of  the  business  more  tangible  and 
  • 4. 3    meaningful  to  high  producers  by  instituting  a  method  of  sharing  value  with  those  that  help  create it.    In private companies, this is often accomplished with solutions that range from equity sharing  to  performance  unit  plans,  profit  pools  and  phantom  stock  agreements.    Public  companies  more commonly employ restricted stock, options or their variations to create the alignment  they seek.  Performance‐based deferred compensation is another common tool both public and  private companies use to drive results and inspire long‐term value creation.    Each  company  must  determine  which  plan  or  combination  of  plans  will  best  encourage  the  outcomes it wants to achieve.  It is not the intent of this article to make a judgment about  which  is  most  effective  or  to  describe  the  advantages  and  disadvantages  of  different  value  sharing approaches.  Instead, we want to consider why such plans matter and how they make  companies more productive while multiplying wealth for all stakeholders.    One important note. In this article we make a distinction between value sharing and incentive  plans.    It’s  a  subtle  but  important  difference.    The  term  “incentive”  implies  a  company  will  reward  certain  “behaviors”—and  that  the  plan  is  the  chosen  mechanism  to  influence  those  behaviors.  Too often, this becomes manipulative and the plan backfires.  When it does, both  employees and owners are left frustrated.     Value  sharing,  on  the  other  hand,  rewards  certain  defined  “outcomes.”    It  has  a  different  philosophical foundation.  Through this approach, ownership makes assumptions about what  kind of value increases can be realized through the achievement of certain targeted or superior  performance  results.  It  then  determines  how  much  of  that  value  it’s  willing  to  pay  out  or  “share” to produce those results.  It shares “the wealth,” if you will, from additional value that  has been created (beyond the ongoing performance levels needed to sustain the business) with  those that help produce it.  It’s a self‐financing approach; no value is distributed unless that  value has been first defined then produced.     With that understanding as a “jumping off point,” let’s now move on to why long‐term value  sharing matters.     #1: Value Sharing Attracts the Best Talent and Magnifies Results    To achieve sustained success, companies must attract and keep talented people that know how  to compete and are willing and able to assume a stewardship role in representing shareholder  interests towards growth.  For such a relationship to be properly fostered, owners and other 
  • 5. 4    stakeholders (in this case, key talent) must share both the risks and the rewards associated with  value creation.      Those of superior talent are attracted to this idea.  Individuals best equipped to contribute to  the future success of the business will see it as an opportunity to have what amounts to a mini‐ entrepreneurial experience within the construct of someone else’s business model.  As such,  they view the company as a mechanism for wealth creation, not just a place to express their  passion  and  talent.    And  shareholders  should  want  employees  with  that  perspective  representing their interests.      In a recent interview with TV talk show host Charlie Rose, Mark Zuckerberg, founder and CEO of  Facebook, said it this way:  I actually think the biggest thing for us is that a big part of being a technology company  is getting the best engineers and designers and talented people around the world. And  one of the ways that you can do that is you compensate people with equity or options.  Right?   So you get people who want to join the company both for the mission because they  believe  that  Facebook  is  doing  this  awesome  thing  and  they  want  to  be  a  part  of  connecting  everyone  in  the  world.  But  also  if  the  company  does  well  then  they  get  financially rewarded and can be set.   …  we`ve  made  this  implicit  promise  to  our  investors  and  to  our  employees  that  by  compensating  them  with  equity  and  by  giving  them  equity  that  at  some  point  we`re  going to make that equity worth something publicly and liquidly ‐‐ in a liquid way. Now,  the promise isn`t that we`re going to do it on any kind of short‐term time horizon. The  promise is that we`re going to build this company so that it`s great over the long term.  And that we`re always making these decisions for the long term. (From a transcript of an  interview on Charlie Rose, PBS, on November 12, 2011. Emphasis added.)  The point Zuckerberg is making has little to do with whether or not a company plans to share  equity or go public.  There’s a larger principle he’s defining. When companies can attract and  retain the kind of people that think and perform as he describes, they are in a unique position  to sustain results.  This is because a distinct and lasting interdependency emerges between the  employees’  skills  and  the  company’s  resources  that  extend  those  skills  (capital,  co‐workers,  suppliers, products, technology, etc.).  Talented contributors soon learn that their skills are not  as unique and applicable outside the company (that is providing the laboratory for nurturing  and magnifying them) as they are within the enterprise. That’s a good mindset for company  talent to have because of the mutual dependency it creates.     
  • 6. 5    Such interdependence is reinforced and validated when long‐term value creation is rewarded  through value sharing, as Zuckerberg indicates.  When employee skills connect with company  resources in the right way, superior results are produced. To be effective, the compensation  program  should  then  provide  a  remunerative  link  to  that  outcome  which  confirms  and  magnifies the sense of partnership owners wants to convey.  That link “seals the deal,” so to  speak, and financially ratifies the interdependent nature of the relationship more completely.    #2:  Effectively  designed  long‐term  value  sharing  plans  reinforce  the  company’s  business  model  A sustainable business model depends, in large part, on a culture that is committed to and,  ideally,  “invested  in”  that  model’s  reinforcement  and  success.  This  is  foundational  to  a  competitive advantage.  As a result, having key members of a workforce aligned financially with  the business model makes both common and strategic sense.  The importance of this concept  stems from the nature of the virtuous cycles the model is intended to produce.  The need for  these self‐reinforcing performance patterns was articulated well by Ramon Casadesus‐Masanell  and Joan E. Ricart in their Harvard Business Review article entitled How to Design a Winning  Business Model:  Not  all  business  models  work  equally  well,  of  course…Above  all,  successful  business  models generate virtuous cycles, or feedback loops, that are self‐reinforcing. This is the  most powerful and neglected aspect of business models.    Our studies show that the competitive advantage of high‐tech companies such as Apple,  Microsoft, and Intel stems largely from their accumulated assets—an installed base of  iPods,  Xboxes,  or  PCs,  for  instance.  The  leaders  gathered  those  assets  not  by  buying  them but by making smart choices about pricing, royalties, product range, and so on. In  other words, they’re consequences of business model choices…   …The  consequences  enable  further  choices,  and  so  on…Smart  companies  design  business models to trigger virtuous cycles that, over time, expand both value creation  and  capture.  (How  to  Design  a  Winning  Business  Model,  Harvard  Business  Review,  January 2, 2011)  Four  Seasons,  Verizon  and  Amazon  each  have  distinct  business  models  and,  by  extension,  unique virtuous cycles.  So, it only stands to reason that their compensation strategies will be  equally distinct.  While they may share some common approaches to rewards (giving equity for  example), the metrics and measures that stand as gate keepers to payouts (or earned shares, as  the  case  may  be)  must  reflect  and  reinforce  the  virtuous  cycles  relevant  to  each  business.   Companies that don’t have a long‐term plan for value sharing that does this can’t expect their 
  • 7. 6    workforce to treat those cycles as the sacred sources of sustained success they are intended to  be.  Long‐term value sharing reinforces a business model by communicating to key people where  the leverage points are and what those employees’ role is in the model’s fulfillment.  If they  understand  that  connection,  and  their  long‐term  pay  holds  them  accountable  for  achieving  those outcomes, the virtuous cycle is protected.     # 3: Value Sharing Protects against Bad Profits and Promotes Good Profits    In  his  book  The  Ultimate  Question,  Fred  Reichheld,  a  Bain  Fellow  and  founder  of  Bain  &  Company's Loyalty Practice, offers the following on the subject of profits:    Too many companies these days can’t tell the difference between good profits and bad.   As a result, they are getting hooked on bad profits.     The consequences are disastrous. Bad profits choke off a company’s best opportunities  for true growth, the kind of growth that is both profitable and sustainable.  They blacken  its  reputation.  The  pursuit  of  bad  profits  alienates  customers  and  demoralizes  employees.     While bad profits don’t show up on the books [at least they aren’t identified there as  such], they are easy to recognize.  They’re profits earned at the expense of customer  relationships.    Whenever a customer feels misled, mistreated, ignored, or coerced, then profits from  that customer are bad.  Bad profits come from unfair or misleading pricing.  Bad profits  arise  when  companies  save  money  by  delivering  a  lousy  customer  experience.    Bad  profits  are  about  extracting  value  from  customers,  not  creating  value.  (The  Ultimate  Question, Fred Reichheld, Harvard Business School Publishing Corporation, 2006, 3‐4.)    Long‐term value sharing arrangements, if designed properly, become a self‐enforcing means of  perpetuating  good  profits.    Everyone  has  an  interest  in  good  profits  if  everyone’s  wealth  multiplier rises or falls on the ability of the company to sustain the right kind of profitability.      Conversely, companies that focus solely on short‐term results (in terms of “at risk” pay) set  themselves up for bad profits.  Leaders of such companies can (and do) talk all they want about  building value for the customer and improving return on equity for shareholders; but if they pay  people in a way that communicates the opposite, how can they expect employees not to pull 
  • 8. 7    them into the bad profit trap?  In this sense, long‐term value sharing protects the company’s  interest in developing good profits, acting as a kind of insurance policy against a strictly short‐ term focus.    #4: Long‐term value sharing promotes an ownership mindset    Businesses  need  employees  in  leadership  roles  that  understand  “what’s  important.”    Such  individuals  must  be  able  to  embrace  a  stewardship  role  in  aligning  their  focus  with  that  of  shareholders. They need to define what’s important in the same terms as ownership when they  go about fulfilling their responsibilities.  For most companies, a list of “what’s important” would  include, but not be limited to, the following:   Drive growth (revenue, net income, EBIDTA or other measures)   Improve margins/profits   Manage costs  Each  of  those  areas  of  emphasis  has  long‐term  implications.    As  a  result,  executive  and  management  level  employees  must  be  able  to  focus  on  maintaining  the  company’s  performance engine in each of those categories while moving the organization to its next level  of  growth.  In  other  words,  it  must  sustain  and  innovate,  as  well  as  maintain  and  drive,  simultaneously.  In such a context, compensation plays a key role in communicating “what’s  important.”  To the extent key producers are incented in the same way shareholders are (which  doesn’t necessarily mean equity participation), they are more likely to think in strategic instead  of just tactical terms in their approach to getting results.  Aon/Hewitt  makes  this  point  in  their  report  (written  by  Johanna  Zemmelink‐Pope)  entitled  Performance and Rewards: Broad‐Based Incentive Plan Design:  An  incentive  plan  is  successful  only  to  the  degree  that  it  supports  the  strategic  imperatives  of  the  organization…Understanding  the  nature  of  the  talent  needed  to  deliver on the strategies and how, as part of the total rewards offer, an incentive plan  can serve to attract, retain and motivate that talent is also important. This knowledge is  necessary in order to identify and prioritize the key objectives of the incentive plan. For  example, an organization's key objectives may be to:   drive growth;   motivate individual and/or collective performance;   focus behaviors;   share organizational success; or   meet the attraction and retention challenge posed by talent competitors.   
  • 9. 8    After reviewing strategy, a number of metrics that could serve as markers for successful  execution will surface…It is essential to choose and prioritize …[those] metrics taking  into consideration and balancing:   long‐term impact/sustainability vs. short‐term results;   income statement vs. balance sheet outcomes;   expense vs. investment;   individual vs. group performance;   corporate vs. business (or smaller) unit performance;   revenue growth vs. profitability; and/or   organic growth vs. growth by acquisition.    (Aon  Hewitt,  November  2010,  http://www.aon.com/canada/thought‐leadership/  ready/nov10‐performance‐and‐rewards.jsp.)   Such metrics and measures reflect strategic, ownership thinking.  And a business can’t expect  the key part of its workforce to think long‐term if the company’s compensation strategy tells it  to focus its attention strictly on the next 12 months or quarter.  As a result, an approach to  compensation that includes a long‐term value sharing component creates alignment between  ownership and employee thinking. The default position of most employees is to think short‐ term.    However,  if  there  is  a  meaningful,  vested  interest  in  balancing  short  and  long‐term  results, because of how individual producers are paid, those same people will more naturally  evolve to a stewardship thought process.   #5: Value Sharing Builds Trust and Trust Accelerates Results    At its core, value sharing is about turning a company’s workforce into partners in building the  future company.  Such a philosophy presumes ownership feels that sharing value with those  who help create it is as much a matter of fairness as one of strategy. Truth is, fairness is smart  strategy. Why?    Companies  that  want  to  effectively  compete  must  have  a  culture  that  is  capable  of  perpetuating success, and has that expectation.  The culture of confidence that takes root in  such environments is the ultimate source of a competitive advantage, because culture is not  “copyable.”  Another company may be able to replicate your products but it can’t reproduce  your culture.    Confidence is rooted in an environment of trust.  Value sharing communicates and builds trust  because, in part, it is a fair approach to rewarding those responsible for value creation—and 
  • 10. 9    trust is the key to accelerating results.  In his book The Speed of Trust, author Stephen M. R.  Covey makes the case this way:    Whether it’s high or low, trust is the “hidden variable” in the formula for organizational  success.      …A company can have an excellent strategy and a strong ability to execute; but the net  result can be torpedoed by a low‐trust tax or multiplied by a high‐trust dividend.  This  makes a powerful business case for trust, assuring that it is not a soft, “nice to have”  quality.  (The Speed of Trust, Stephen M. R. Covey, Free Press, February 2008)    When you pay people in a way that communicates you want them as partners in building the  future business, you are, in essence, saying: “I have confidence in you and trust your ability to  get results.  To prove it, I’m willing to share the value you help create.”  Unfortunately, many  business leaders don’t think about compensation as this kind of trust conduit.  As a result, they  often view long‐term value sharing arrangements as an additional cost item that needs to be  minimized or eliminated.  They fail to recognize that trust accelerates value creation…and value  sharing builds trust.    Start with a Clear Philosophy    How  to  effectively  and strategically  involve  others  in  long‐term  value creation  should  weigh  heavily on anyone responsible for making sure that the business of the future is bigger and  better than the one that exists today.  Forward thinking companies recognize that. Given that,  where  does  one  begin in  his  or  her  quest  to  successfully develop  a  long‐term  value  sharing  approach?     Before  considering  which  plan  is  “right,”  wise  leaders  will  begin  with  the  development  of  a  compensation philosophy that addresses how the company will nurture a culture of confidence  through its approach to rewards. Such a philosophy should address the balance the company  will  maintain  between  short  and  long‐term  value  sharing,  and  guaranteed  versus  at  risk  compensation.  Determining the plan that will best reflect that philosophy then becomes much  easier.    Hopefully,  this  article  has  helped  the  reader  determine  that  it  is  worth  the  effort  to  push  through the early stages of the process in establishing a sound value sharing approach.  Those  that do will emerge at the other end more confident in their ability to recruit and retain top  talent, secure in their capacity to meet the performance standards associated with their growth  goals and able to produce a culture capable of sustaining that success. No time in the future will  prove better than today to address this vital component of compensation planning.   
  • 11. 10    About the Author    Ken Gibson  Senior Vice President, The VisionLink Advisory Group  Ken has been consulting with middle‐market private and public companies on executive  compensation and benefits issues for over 30 years. In addition, he has authored numerous  articles and white papers addressing compensation and rewards topics that modern businesses  face. Ken also conducts monthly webinars for business leaders and CPE training webinars for  CPAs on compensation best practices. His client work centers on the development of overall  compensation strategies designed to enhance and improve shareholder value and workplace  productivity. He is one of VisionLink’s six principals.