2. University of Bath Change Management Tool Kit
http://www.bath.ac.uk/hr/learning/change-kit/
Change Management Guidance
3. - Restructuring – major or minor - might include
redundancies or changes to job roles
- Implementing new processes or systems
- Environmental changes eg relocations, office moves,
moves to open-plan
- Changes to working practices, changing office hours
- Any other examples?
Changes that impact on employment conditions/contracts or
may result in redundancy will probably require consultation
Examples of change projects in HE:
5. Understand how change
will impact others and how
they may react, and how
YOU may react
Believe in yourself and
what you are doing
Be as prepared as possible
6. Demonstrates how we as individuals, react to
change and typically what phases we go
through, until we accept the change.
Using the blank curve and words provided on
your tables, place each emotion where you
think it belongs on the curve
The Change Management Curve
10. What can influence an individual’s perception of the
change you are implementing?
People respond differently to change:
11.
12.
13. Expect the unexpected – try to foresee any unexpected
consequences
What might some unexpected or unintended consequences
be of changing office hours?
Be prepared:
14. Be Prepared:
So do your research….
- Consult with stakeholders – Tool kit page 5
- Use data and stats
15. Survey results, student complaints, staff
complaints, benchmark with other
institutions , feedback from 121s or team
meetings
Be Prepared:
16. Clearly articulating your vision is critical!
Consistent messages (check with HR)
Plan ahead for your consultation meetings
Expect the unexpected
Provide regular updates
Communication
17. Make sure you have senior staff on board before you
start
Be consistent, fair and equitable
Be prepared to listen to good ideas through consultation
to ensure it is a truly genuine process, without
compromising on the non-negotiables
DO:
20. Have someone objective who can be a sounding board
Have a communication plan and use it!
Expect to see the best and the worst of human behaviour
– be brave and be strong!
DO:
21. Compromise on the non-negotiables
Be bullied or harassed by saboteurs
Take it personally, no matter how hard that can be!
DON’T:
22. - I would be better prepared for the unexpected…
pre-empt the kinds of issues likely to be raised
by doing more research
- I would have more data and stats on hand
- I would ensure I had full academic and HR
support before I started
- I would grow a thicker skin!
What would I do differently next time?