1. Team player, competent and goal-ori-
ented. Has a strong focus on client’s
satisfaction. Enjoy working in interna-
tional and multi-cultural environment.
Organized, flexible, fast-learner, excel-
lent worker and willing to learn new
tasks and undergo training for the
improvement of service.
BACKGROUND
+971 56 717 4378
mgatdula121281@gmail.com
@theresagatdula
OBJECTIVE:
To be part of an internationally competitive company where I can unbound my skills,
capabilities and experiences and continuously develop myself, personally and
professionally.
EXPERIENCE:
PROJECT MANAGER
Thedesignpeople
Sept 2014 - Present
• Handle clients from website design to website production completion till launch
• Manage team of developer and designer to create website for client
• Edit content for website SEO ranking
• Edit image provided by the client to use for the site
• Manage team of developer and designer to create website for client
• Update and manage site daily for new information , picture or videos to be
uploaded
HELPDESK SUPERVISOR
HarbourIT Asia
2010 March- Sept 2014
• Handle escalation from Level 1
• Assist escalation from account s and onsite technician
• Handle packetlogic management
• Action email request from both customer and clients
• Manage email creation
• Handles account provisioning and maintenance
TECHNICAL SUPPORT L3 (Technical team captain)
Acquire Asia
2008 March -2010 Nov
• Submit daily report of cases for the technical support team (l2)
• Handles contactus
• Managing production floor
• Provide support on agents on the floor
• Handle Technical Escalation for TIO concern
• Handle Help Desk cases(escalations from different dept)
• Handles supervisor calls
• Provide uptraining and technical coaching with L1 and L2 agent
• Provide training materials for tech trainers
• Coordinate with Quality assurance with regards to call standards
T H E R E S A G A T D U L A

2. TECHNICAL SUPPORT REPRESENTATIVE (Team Captain)
GOTALK PHILIPPINES
2008 March -2010 Nov
• Handles contactus
• Assist Team Lead on managing production floor
• Provide support on agents on the floor
• Handle Technical Escalation for TIO concern
• Handle Help Desk cases(escalations from different dept)
• Handles supervisor calls
• Handles retention concern from tech dept.
• Provide daily report for Helpdesk Cases and Retention
TECHNICAL SUPPORT REPRESENATIVE
TELE TECH NOVALICHES
2005 December -2008 March
• Front line agent for DSL trouble shooting and networking
• Handles email configuration on netmail and client mail.
• Troubleshoot for virus protection
• Frontline Customer Service for information inquiry
• Wireless configuration networking
INNODATA ISOGEN
CUSTOMER SERVICE ASSISTANT
2005 January - 2005 May
• Handle phone line calls and transaction with the customer
• Assist account managers on email transaction and processing
• Assist and accommodate clients visiting the site
• Handles inventory and file stocks and management for the department
ADDITIONAL SKILLS:
Computer Literate Advance knowledge MS Office, Advance knowledge in programming
such as C, Turbo Pascal and Visual Basic, Foxpro, HTML, wordpress , css code , adobe
photoshop System Analysis and Design,Web management and design ,Database
Management and structure, knowledgeable in networking, hardware troubleshooting,
Microsoft application , data management, email client, OS administration, cloud service
management.
EDUCATIONAL BACKGROUND:
Tertiary 2000-2004 BS in Information Technology
Technological Institute of the Philippines
Cubao Quezon City, Philippines
1998-2000 BS in Computer Engineering (Undergrad)
St. John Technological College of the Philippines
Novaliches Quezon City, Philippines
Secondary 1994-1998 Francisco School
Quirino Hi-way, Baesa, Quezon City, Philippines
PROFESSIONAL SKILLS
STRATEGIC DEVELOPMENT
SALES
CUSTOMER MANAGEMENT
CLIENT COMMUNICATION
E-MAIL MARKETING
BUDGETING
RESEARCH
EVENT PLANNING
DIRECT MARKETING
TEAM LEADERSHIP
MEDIA RELATIONS
BRAND DEVELOPMENT
(B2B)
THERESA GATDULA
Project Manager
+971 56 717 4378
mgatdula121281@gmail.com
@theresagatdula