1. THOMAS E. LANE
Phoenix, AZ • Phone: 704-999-3184
Email: laneenterprizes@roadrunner.com • linkedin.com/in/laneenterprises
Operations Director – Executive Business Support
Committed to maximizing overall business performance and achieving optimal productivity
Strategic, resourceful, and dynamic senior management professional, offering key credentials and strengths in
operations planning and management, staff training and development, and process improvement. Successful 30+ year
career with proven ability to train and retain top talent and develop collaborative teams. Demonstrated aptitude to
independently direct operations and maintain optimal efficiency; supports short and long-term business goals. Leads
multimillion dollar industries to operational excellence.
• Leadership & Relationship Building
• Logistics and Distribution
Scheduling
• Vendor and Client Management
• P&Land Budget Management
• EmployeeTraining & Staff Development
• FMCSA, DOT, OSHA, TSA Regulatory
Compliance
• Deliver WorldClass Client
Service
• Sales & Contract Negotiations
• Process& Continuous
Improvement
A C H I E V E M E N T S
 Successfully managed to grow fleet from 1 to 141 trucks; increased profitmargins to 15%.
 Saved company $100,000 by implementing audible conferencingfor 20 managers.
 Increased driver proficiency by 25% through improved hiring procedures and extensive training; reduced
employee turnover rate to .08%.
 Developed considerable new business; led ramping up of employee headcount to 400+ at peak.
P R O F E S S I O N A L E X P E R I E N C E
BusinessDevelopmentDirector,AllStaff,Phoenix,AZ 2016 to present
 In charge of cultivating relationships and targeting new business relationships; successfully sells services of
temporary employees, direct hire employees, and payroll services to business owners and small to large
businesses.
OperationsManager (contract),EagleTransport Corp., Rocky Mount, NC 2013
 Contracted to manage business operations and meet corporation goals for a fuel transport company with 440+
trucks and 23 terminals; managed safe driver programs, DOT, and random specimen collections.
 Strategically implemented policies and procedures for hiring high quality staff and supervising drivers,
laborers, and administrative staff; oversaw processing of payroll, vacations, and driver scheduling.
 Implemented underutilized policies, programs, and procedures, including schedules, routes, allocation of
company drivers, vehicle usage, and maintenance. Successfully ensured all compliance to federal, state and
local requirements.
OperationsManager (contract),Bottomley Enterprises, Ennice, NC 2011 to 2013
 Managed and coordinated an interstate transportation company with holdings of $12M plus assets, including
25 trucks and 65 refrigerated trailers in a coast to coast transportation company.
 Controlled and managed all financial aspects of A/P, A/R, budgeting, asset management, and payroll.
 Provided strategic direction to staff and customers regarding TL procedures, tariff matters, and policies.
 Developed and implemented new procedures for drivers, administration, and mechanical departments.
TrafficControl Officer,IredellStatesville, Statesville, NC 2010 to 2011
 Effectively managed all day to day operations of assigned post for security issues. Strategically controlled all
inbound and outbound traffic; performed all security initiatives, including lockdown and fire drills.

2. THOMAS E. LANE
Phoenix, AZ • Phone: 704-999-3184
Email: laneenterprizes@roadrunner.com • linkedin.com/in/laneenterprises
ARIZONA CALIFORNIA EXPRESS (merged with Fast Trucking and Action Delivery), 2000 TO 2010
VP Operations/Sales&CustomerServiceManager,ActionDelivery,Phoenix, AZ 2007 to 2010
 Led merger with a transportation company consisting of 140+ trucks in 13 western states, including
negotiations; identified additional sales opportunities with existing companies; developed strong new
customer relationships.
 Effectively sourced, hired and developed a high performance staff via proven recruitment methods and
training.
 Analyzed, simplified, and implemented new database procedures; updated existing customer base from
acquisition.
 Successfully managed customers; quickly identified issues and provided long-term resolution.
TerritoryManager,FastTrucking, Inc., San Diego, CA 2005 to 2007
 Merged with a privately held company; expanded business outreach from southern California to Arizona.
 Conceptualized and executed all phases of new business development; consistently exceeded sales and revenue
goals.
 Directed operations for entire customer base acquired from Arizona California Express acquisition; effectively
oversaw 13 locations, including all staff, operations, process improvements, and reporting.
 Oversaw DOT safety requirements, SAFER, and FMCR; led compliance to OSHA, Hazmat training, TSA and IFTA.
EVPOperations/Owner,ArizonaCalifornia Express, Phoenix, AZ 2000 to 2005
 Founded the company with a single truck; successfully developed and grew business to 141+ trucks across 13
western states; drove assets and revenue to $20M+ annually.
 Effectively implemented procedures for qualifying, hiring, and supervising drivers, laborers, 6 terminal
managers, and administrative staff. Strategically developed policies, programs, and procedures for LTL
transportation system.
 Directly accountable for growing revenue, adding equipment, loading tracking, developing and obtaining rate
agreements; facilitated and sold new truck load pricing strategies to attract and retain customers.
 Managed all financial expenditures and operation reports; determined strategy for increasing profits and
controlling rates. Developed methods for expansion, route extension, and acquisition of equipment.
M I L I T A R Y S E R V I C E
United States Marine Corps, Honorable Discharge
E D U C A T I O N - C E R T I F I C A T I O N S - L I C E N S U R E
AST / CS MIS Degree, ITT technical Institute, Tucson, AZ
Computer Science Training, National Technical College, Los Angeles, CA
CDL Instructor and CDL, State of Arizona
Completed training in Hazmat, DOT, TSA, OSHA, Security and Deal Brokering
Licensed Realtor, State of North Carolina
A D D I T I O N A L S K I L L S
 Certified in Microsoft Office, MS Outlook, QuickBooks Pro, AS400, Zarlite, and various Trucking and
Transportation Software.
 Analytical and detail-oriented professional with extensive experience in process improvement, complex
problem-solving, and cross-functional team work across diverse disciplines.
 Deliveredsignificant financial gains through a proactive approach; grew revenue and profitability through a
customer-focused, entrepreneurial approach; personally gained and managed key accounts.
 Sales and business communication abilities include extensive business development and negotiating,
working effectively with high-profile clients, and developing a loyal client base.