Thomas Muldrow conducted a performance improvement project for the Bureau of Health Preparedness within the Ohio Department of Health. The project aimed to address high turnover in the Emergency Response Coordinator position, which hindered continuity in emergency preparedness planning. Muldrow analyzed performance gaps, developed an evaluation plan using Kirkpatrick's model, gathered client feedback, and created a change management document. While the project sponsor was pleased with the thorough analysis, the consultant and project manager noted limitations from the project timeline and responsibilities. Lessons included clarifying roles when working internally and identifying client needs earlier.