Getting Started with ThousandEyes Proof of Concepts

Getting Started with
ThousandEyes
Proof of Concepts
Enterprise Digital Experience
Scott Eddy
Technical Solutions Architect

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© 1992–2022 Cisco Systems, Inc. All rights reserved.
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Agenda
• ThousandEyes Overview
• Identification & Qualification of
Opportunities
• Success Criteria
• Execution
• Demo
• Q&A
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The New Enterprise Reality
Internet is the new network
SaaS is the new app stack
Cloud is the new data center
Home is the new office

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We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
ThousandEyes
Workforce
DX
ThousandEyes
Customer
DX
ThousandEyes
Enterprise
DX
your Apps your People your Infrastructure
Deliver stellar digital
experiences to users.
Keep workers connected and
enjoying seamless app
performance.
Optimize and sustain the
flow of your digital supply
chain.

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Network edge
Secure web
gateway
Cloud access
security broker
(CASB)
SD-WAN router
S E C U R I T Y A S A S E R V I C E
Umbrella
Duo
Adaptive MFA
C I S C O S A S E
DNS security
Device posture
and health
Behavior
analytics
Internet
SaaS
Continuous
verification
S D - W A N
SD-WAN fabric
Private/
public cloud
Telemetry
Integrated multi-
cloud access
Application
SLA
Analytics /
automation
Middle-mile
efficiency
SaaS
optimization
L7
firewall
Duo
SSO
SD-WAN mesh
Umbrella tunnel
Application
performance
Proxy
performance
SaaS
performance
Enterprise
network
performance
SD-WAN
overlay
performance
Transit ISP
performance
SD-WAN
underlay
performance
ThousandEyes
Enterprise Agent
ThousandEyes
End-to-end
Visibility & Actionable Insights
ISP network
performance
EDX Visibility

Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 7
• A ThousandEyes PoC is not
– A troubleshooting exercise
– An assessment
– For someone that says
"Let's do what you normally do.”
ThousandEyes PoC: What it Is and What it’s Not
• A ThousandEyes PoC is
– An in-depth evaluation of
ThousandEyes for a potential
customer
– Used to demonstrate the business
value in the context of customers
environment with their data
– Used to arrive at the appropriate
scope of licenses customers require
for production monitoring
– An opportunity to differentiate the
unique value ThousandEyes provides

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PoC Process
PREPARATION (2 weeks)
● Define Use Cases
● Assess Hardware/Resource
Requirements
● Finalize Success Criteria
● Agree on MAP
● Install Enterprise Agents
● Verify Firewall Connectivity
● Deploy Endpoint Agents

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PoC Process
PREPARATION (2 weeks) TRIAL ACTIVE (4-6 weeks)
Requirements
● Agree on MAP
● Create Tests
● Build Dashboards
● Configure Alerts
● Add User Accounts
● Continuously Monitor and
Optimize

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PoC Process
PREPARATION (2 weeks) TRIAL ACTIVE (4-6 weeks) GO-FORWARD PLAN (2 weeks)
Requirements
● Agree on MAP
● Create Tests
● Build Dashboards
● Configure Alerts
● Add User Accounts
● Continuously Monitor and
Optimize
● Document Findings
● Develop Proof of
Value Summary
● Define Next Steps
and Implementation
Planning

Identification & Qualification of
Opportunities

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© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
The 3 Whys?
Why does the
customer care?
Why do
anything?
Why
ThousandEyes?
The response must
outline the reason why
this customer’s problem
is so severe that it needs
to be solved now
The response should
justify why ThousandEyes
is being selected to solve
this problem and not any
other solution
The response should clearly
define the technical
challenge associated with
the customer’s
infrastructure and how it
affects their business

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Prospect Qualification Flow Chart
Does the prospect
have a problem
due to lack of
Internet or WAN or
SaaS visibility?
01

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Does the prospect
have a problem
due to lack of
Internet or WAN or
SaaS visibility?
Is the lack of visibility
a top priority for the
prospect in the next
6-12 months?
01 02

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Does the prospect
have a problem
due to lack of
Internet or WAN or
SaaS visibility?
6-12 months?
Does the prospect
see the challenge
in lack of visibility
as an ongoing
issue for the
foreseeable
future?
01 02 03

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Does the prospect
have a problem
due to lack of
Internet or WAN or
SaaS visibility?
6-12 months?
Does the prospect
see the challenge
as an ongoing
issue for the
foreseeable
future?
Is this engagement
tied to a business
initiative or business
impacting issue?
01 02 03 04

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Does the prospect
have a problem
due to lack of
Internet or WAN or
SaaS visibility?
6-12 months?
Does the prospect
see the challenge
as an ongoing
issue for the
foreseeable
future?
Is this engagement
tied to a business
initiative or business
impacting issue?
Does the
prospect have a
cloud/WAN
migration
strategy?
01 02 03 04 05

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What to Consider Before Registering your PoC?
• Do I have a commitment from the prospect to invest time and resources required to successfully
deliver the PoC?
• Do I have a clear understanding of the Company, its Strategic Initiatives, Business Intent &
impact the ThousandEyes solution would have?
• Is there some other vendor involved in the selection process?

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Register a PoC
You can register your ThousandEyes PoC by going to ThousandEyes Partners
SalesConnect page and clicking Register a PoC.

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EDX: Use Case Discovery
• What happens when the problem is beyond
your network?
• How effective are your existing monitoring
tools for detecting an incident caused by a
3rd party cloud provider or an ISP?
• When is the last time you had an outage
with your ISP? SaaS provider? How long
did it take them to respond?
• How much time do you spend triaging
issue between your infrastructure vs ISP vs
SECaaS vs SaaS?

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Employee Digital Experience Success Criteria
Drive increased visibility into networks and bridge visibility gaps
● Correlate application performance with infrastructure issues.
● Visualize the end-to-end route users traverse when accessing critical applications, eliminating visibility blind spots.
● The ability to show end to end connectivity, highlighting where connectivity issues lie within the remote workers responsibility
(wifi, PC, ISP, SECaaS).

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Demonstrate the ability to lower triage time and accelerate root cause analysis
● Enable rapid identification of an issue and the responsible party.
● Reduce MTTI and MTTR, helping to improve the user experience and perception of IT.

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Move from a reactive to a proactive monitoring state
● Proactive alerting to problems based on defined thresholds before users are impacted.
● Provide interactive dashboards and reporting for individual teams, stakeholders and 3rd party providers to build a collaborative
operational model.
● Service assurance and verifying change, identifying if anything is broken during routine changes with before and after snapshots.

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Move from a reactive to a proactive monitoring state
● Proactive alerting to problems based on defined thresholds before users are impacted.
● Provide interactive dashboards and reporting for individual teams, stakeholders and 3rd party providers to build a collaborative
operational model.
● Service assurance and verifying change, identifying if anything is broken during routine changes with before and after snapshots.
The ability to gather shareable evidence to hold Third parties accountable for performance
● Visibility of networks outside of customer control, and understand customer experience across domains and locations.
● The ability to easily generate shareable data for troubleshooting with all stakeholders.

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Before You Continue to Execution
• Does the customer understand what a PoC is & what a PoC is not?
• Did we clearly define & validate Success Criteria?
• Has the timeline been approved?
• Has the scope of the PoC been defined?
• Do we have statistics of current MTTI/MTTR to compare against?

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Automator
● ThousandEyes Automator in a Nutshell
● ThousandEyes Automator Installation & Use
● Using the ThousandEyes Automator
● Deploying ThousandEyes Key Use Cases

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Executing the PoC
● Continuously save, document, and share interesting events
● Scope Creep - Focus can be lost when customer says “I
didn't know you can do this and that”. Push Back - First get
through all items included in the Success Criteria.
● Instantly access ThousandEyes experts (NOT Cisco TAC)
24x7 via live chat from within the product

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Resources
Watch the Replay: Introduction to ThousandEyes
Register your ThousandEyes PoC
Got questions?
• Email: channel@thousandeyes.com
• Join our “Ask ThousandEyes Channel (Americas)” Team space http://cs.co/ask-te-channel-
americas
?
Stay tuned for our upcoming webinar

Getting Started with ThousandEyes Proof of Concepts

Getting Started with ThousandEyes Proof of Concepts

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