Presented by Haneen Bhoia and Connor Wilson

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@ThousandEyes
Introduction to ThousandEyes

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@ThousandEyes
Featured Speakers
Haneen Bhola
Technical Solutions Specialist
ThousandEyes
Connor Wilson
Technical Solutions Architect
ThousandEyes

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@ThousandEyes
Before We Begin...
• If you have any questions, please type them in the Q&A window.
• A recording of this presentation will be sent to you in a few days.
• Tweet us @thousandeyes
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@ThousandEyes

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Agenda
• ThousandEyes Introduction
• Demo
– Supporting a Remote Workforce
– Digital Experience Monitoring
– ThousandEyes Internet Insights
• Q&A
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@ThousandEyes

5. Locations
Austin, USA
New York, USA
Seattle, USA
Toronto, CA
Tokyo, JP
Sydney, AU
Amsterdam, NL
Dublin, IE
London, UK
Munich, DE
HQ San Francisco
2010 Founded
We empower companies with Internet and
cloud intelligence enabling them to deliver
superior digital experiences.
Global 2000
Companies
160+ 6 of the 7
Top US Banks
20 of the 25
Top SaaS Companies
8 of the 10
Top Global Software
Companies
85+
Fortune 500
Companies
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© 1992–2022 Cisco Systems, Inc. All rights reserved.

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@ThousandEyes
See Experience from Every Vantage Point
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS Provider
Security Provider
API
Customer
Cloud Endpoint
Enterprise

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To Cloud and Internet-Centric IT
Branch Offices
Datacenter
Internet Cloud
Enterprise SD-WAN

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• Inside-Out monitoring (on-
prem)
• Deployment Options
– OVA / Physical
Appliance
– Linux Package/NUC/rPI
– Docker
– Cisco ASR 1k / ISR 4k
• Commonly for internal
applications, SaaS and Site-
to-Site
Lightweight SaaS Deployment
• Last-mile monitoring
• Extends network and
service visibility in a way
that is agnostic to the
location of the user
• Deployment Options
– Operating Systems
• Windows 7 / 8/ 8.1 / 10
• Mac OS X 10.9 / 10.10 / 10.11
– Browsers
• Google Chrome 41+
• Internet Explorer 11+
Enterprise Agent Endpoint Agent
• Outside-In monitoring
• 400+ Locations
– Tier 2 and 3 service
providers, broadband, cloud
– www.thousandeyes.com/map
• Commonly for
customer/public facing
applications
Cloud Agent

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Use Cases
Modern WAN SD-WAN Network Devices Endpoints / LAN
Employee DX
Cloud Security
Customer DX BGP Routing
CDN providers ISP
VoIP
IaaS
Providers
SaaS
Providers
UCaaS/Collaboration
DDoS Security
Websites & Apps DNS Services

10. Dashboards, Reports
and Alerts

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Track Service Objectives with Dashboards

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Understand the Experience of Your Remote Workers
Real-time visibility into
employee experience using
SaaS and Internal Web
Applications
Measure the performance of
Collaboration Tools (WebEx,
Teams, Slack, etc.)
Insight into Wi-Fi,
LAN and local ISP
performance
Understand the
impact
of system
bottlenecks on
employee
experience

13. Demo
Remote Workforce

14. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 16
• Employee Productivity Blind Spots
– Is it an application problem?
– An issue with the VPN or network?
– A problem in the Service Provider
network?
– Bottleneck in the user’s
Wi-Fi or laptop?
The Shift To WFH

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Endpoint Agent Use Cases
1. Monitor employee experience from anywhere at any time
o Remote workers
o Call centers
o Traveling executives
2. “Last Mile” monitoring
o Insight into the user’s web site experience and ISP performance
o Network topology views - Wireless
3. Troubleshoot performance and connectivity issues
o Correlate end user issues with historical and near
real-time user data

16. Demo
Digital Experience

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Cloud Blindness is Costly
Detection
(MTTD)
Extremely Long Problem Isolation
(MTTI)
Resolution
(MTTR)
Service desk
costs spiking
App experience
unpredictable
Cloud outages
impact revenue
and brand
SD-WAN
projects hit
unexpected
ISP issues
Costly war-rooms
wasteful finger
pointing

18. How IT Needs to Transform
INTERNET
VISIBILITY
Non-existent Multi-layered, end-to-end, complete
PLANNING Blind roll out Proactive baselining
OPERATIONS Finger pointing Collaboration
PROBLEM
ISOLATION
Uncertain, ineffective Immediate, decisive
PROBLEM
RESOLUTION
Hours to days Minutes
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 20

19. Demo
Internet Insights

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@ThousandEyes
ThousandEyes Internet Insights™
Based on ThousandEyes
global collective
intelligence dataset
Business-class visibility
into macro internet
issues
Authoritative view of
Internet health

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Enterprises Face ‘Internet-sized’ Challenges
Optimize digital portfolio
Scale service assurance
Users anywhere
Outages ~50+ daily
MTTI hours
Services unreliable
Providers slow to respond
Vendor selection blind

22. Customer Case Studies

23. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 25
AWS Outage Impacts SD-WAN
Access to Workday
AWS suffers a large outage that
causes multiple SD-WAN branches to
lose access to Workday
Link to Data

24. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26
Github Suffers Massive DDoS Attack
Github suffers a massive DDoS attack
and recovers fast with mitigation from
Akamai Prolexic
Link to Data

25. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27
Cloud Migration Gone Wrong
A planned move of their online betting
site to AWS did not produce the
desired result
Link to Data

26. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28
Fastly CDN Outage Impacts Pinterest
Grubhub, Pinterest and other critical
services impacted due to an outage in
Fastly’s network
Link to Data

27. OUTAGE CASE STUDY
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29
DNS Outage Impacts Southwest
DNS server unavailability due to ISP
outage impacts Southwest customers
Link to Data

28. Cisco Integrations

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IBN switching customers with DNA Advantage or Premier licenses get the
equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month).
IBN Embed Offer Overview
What switches are included?
• High end switches only: C9300,
C9300L, C9300AG and C9400
• Offer only applies if catalyst has a
DNA Advantage or Premier license
What licenses are included?
• DNA Advantage and Premier only (not
Essentials!)
• Offer available for brownfield (i.e.
existing DNA licenses pre-April 2021);
or at time of transaction (new/renewal)
via Greenfield

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Get
Started
Download
the Report
See a
Demo
• Every cloud deployment is unique. See this data for
yourself!
ThousandEyes.com/Signup
• Get a custom demo for the use cases that matter to
your business
ThousandEyes.com/Request-demo
• ThousandEyes.com/Cloud
Next Steps

31. Q&A