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Managing Network Performance 
Within and Beyond Your Enterprise 
Nick Kephart 
Director of Product Marketing
1 
About ThousandEyes 
What We Do Our Background 
We are building a performance 
management platform architected for 
the cloud era 
We make monitoring complex 
enterprise networks easy and enable 
you to find and solve problems 
regardless of where they occur 
Founded in 2010 by UCLA PhDs and 
backed by:
2 
Some of Our Customers
3 
The Enterprise Network 10 Years Ago 
London, UK CRM 
Chicago, IL 
Email 
San Jose, CA 
Hong Kong 
ITSM 
Payroll 
Branch Offices Corporate Backbone Data Center
4 
The Enterprise Network Today 
Chicago, IL 
London, UK 
San Jose, CA 
Hong Kong 
Payroll 
ITSM 
Email 
CRM 
ITSM 
Payroll 
Email 
CRM 
Branch Offices Public Internet Data Center 
SaaS Provider
5 
Breaking the Boundaries of Performance Mgmt 
Enterprise Internet 
Hosting / SaaS 
Provider 
Data Centers 
Branch 
Offices 
Three Problems 
Neither enterprises nor service providers see the entire network 
Disconnect between application and network performance 
Reliance on parties outside of the organization to fix problems 
1 
2 
3 
Mobile 
Data 
DNS 
Centers ISPs CDNs
6 
Three Foundational Technologies 
See the entire picture, 
hop-by-hop, across all 
networks 
Collaborate with 
providers to resolve 
problems faster 
Deep Path 
Analysis 
Interactive 
Sharing 
X-Layer 
Correlate app 
performance with 
infrastructure issues 
Enterprise 
Cloud App
7 
How ThousandEyes Works 
Active Tests 
DNS, BGP, 
Network, Web 
Enterprise Internet Application or 
Service 
Enterprise Agent 
(branch offices, 
data centers, 
key customers) 
Cloud Agent 
(at dozens of 
global POPs) 
ThousandEyes 
SaaS Platform
Demo
9 
Easy-to-Install Enterprise Agents 
Install Enterprise Agents as a virtual appliance or Linux package 
Views included 
in the test 
Manage agents in the 
dashboard
Views included 
10 
Create New Test 
Usage estimate 
Test selector: We’ll 
see HTTP today 
Test target 
Agents to test from
11 
HTTP Server: 4 Agents with Connection Errors 
Additional 
metrics 
Timeline of site 
availability 
Metrics by agent 
location 
Overview 
of errors
12 
HTTP Server Detail 
Detailed errors 
List of agents
13 
Network End-to-End Metrics: Packet Loss 
Packet loss 
occurs at same 
time as 
availability drop 
From the same 4 
Additional agents 
latency, jitter and 
bandwidth 
metrics 
Navigate 
between views
14 
Path Visualization: Node with 92% Packet Loss 
Quickly identify 
trouble spots 
Globally load 
balanced 
service 
Node with packet 
loss in 2nd DC 
4 agents with 
connection issues
15 
Interactive Sharing with Vendors 
Share data with 
internal teams or 
external vendors 
Link includes fully 
interactive data
View the Live Demo 
http://vimeo.com/thousandeyes/ 
enterprise-network-monitoring

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Managing Network Performance Within and Beyond Your Enterprise

  • 1. Managing Network Performance Within and Beyond Your Enterprise Nick Kephart Director of Product Marketing
  • 2. 1 About ThousandEyes What We Do Our Background We are building a performance management platform architected for the cloud era We make monitoring complex enterprise networks easy and enable you to find and solve problems regardless of where they occur Founded in 2010 by UCLA PhDs and backed by:
  • 3. 2 Some of Our Customers
  • 4. 3 The Enterprise Network 10 Years Ago London, UK CRM Chicago, IL Email San Jose, CA Hong Kong ITSM Payroll Branch Offices Corporate Backbone Data Center
  • 5. 4 The Enterprise Network Today Chicago, IL London, UK San Jose, CA Hong Kong Payroll ITSM Email CRM ITSM Payroll Email CRM Branch Offices Public Internet Data Center SaaS Provider
  • 6. 5 Breaking the Boundaries of Performance Mgmt Enterprise Internet Hosting / SaaS Provider Data Centers Branch Offices Three Problems Neither enterprises nor service providers see the entire network Disconnect between application and network performance Reliance on parties outside of the organization to fix problems 1 2 3 Mobile Data DNS Centers ISPs CDNs
  • 7. 6 Three Foundational Technologies See the entire picture, hop-by-hop, across all networks Collaborate with providers to resolve problems faster Deep Path Analysis Interactive Sharing X-Layer Correlate app performance with infrastructure issues Enterprise Cloud App
  • 8. 7 How ThousandEyes Works Active Tests DNS, BGP, Network, Web Enterprise Internet Application or Service Enterprise Agent (branch offices, data centers, key customers) Cloud Agent (at dozens of global POPs) ThousandEyes SaaS Platform
  • 10. 9 Easy-to-Install Enterprise Agents Install Enterprise Agents as a virtual appliance or Linux package Views included in the test Manage agents in the dashboard
  • 11. Views included 10 Create New Test Usage estimate Test selector: We’ll see HTTP today Test target Agents to test from
  • 12. 11 HTTP Server: 4 Agents with Connection Errors Additional metrics Timeline of site availability Metrics by agent location Overview of errors
  • 13. 12 HTTP Server Detail Detailed errors List of agents
  • 14. 13 Network End-to-End Metrics: Packet Loss Packet loss occurs at same time as availability drop From the same 4 Additional agents latency, jitter and bandwidth metrics Navigate between views
  • 15. 14 Path Visualization: Node with 92% Packet Loss Quickly identify trouble spots Globally load balanced service Node with packet loss in 2nd DC 4 agents with connection issues
  • 16. 15 Interactive Sharing with Vendors Share data with internal teams or external vendors Link includes fully interactive data
  • 17. View the Live Demo http://vimeo.com/thousandeyes/ enterprise-network-monitoring